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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,211 Reviews

7,211 Reviews of Al Hendrickson Toyota - Service Center

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November 24, 2021

I want to give a shout out to Anthony in service, he helped me out big time. Thanks again Anthony More

by Spell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 29, 2021 -

Al Hendrickson Toyota responded

We'll be sure to let Anthony know you appreciated his help! Thank you for the stellar rating, from the whole Al Hendrickson Toyota team!

November 24, 2021

I already explained what happened to me In start I just I already explained what happened to me In start I just requested for problems but they didn’t say nothing I know front tire no and need alignment More

by YASMINBANO3
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. We certainly expect more for our guests than what you have described so I will discuss your feedback with the team to ensure your concerns are properly addressed. In the meantime, I would be grateful to step in and see what I can do to improve your experience. I won't be able to find your phone number from this review, so please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 24, 2021

Great service! Always friendly staff. Long time customer. I Took my Camry for a 20k maintenance and a engine light on and I was out in about an hour. They explained to me everything in detail. Thank you More

by JC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Al Hendrickson Toyota responded

Ensuring that your vehicle is safe to drive is always our top priority at Al Hendrickson Toyota. We're glad we could get you confidently and swiftly back on the road, and we hope next time you require automotive care, you'll be back!

November 23, 2021

Service was fast, courteous. Service dept returned my call when ai inquired. thank you for always being concerned for your customers. More

by sabrinaacarter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Nov 24, 2021 -

Al Hendrickson Toyota responded

We're so happy that our commitment to great service stood out to you. Thanks for leaving us with your five stars! We hope to see you at Al Hendrickson Toyota again next time. Drive safely!

November 23, 2021

Almost everything was good. Only one thing. I received my car dirty, Next I’d like to receive it clean, the rest was good. More

by JORGE.ORESTE.SUAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefrey was excellent
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for this feedback, Jorge. We are always looking for ways to improve for our guests, and we appreciate you taking the time to share. I apologize for the state of your vehicle upon receiving it and assure you that we will work towards improving our practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

Very happy with the service. Fast and friendly. Good work provided and all questions answered. Would recommed them. More

by FLALAW1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Al Hendrickson Toyota responded

We're always happy to answer any questions our customers may have. Thank you so much for the review and we hope to see you at Al Hendrickson Toyota again next time. Take care!

November 23, 2021

very good attention, kindness, guidance from the service advisor Oscar very good service from the mechanics staff More

by NCTORGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that Oscar earned your five stars. Drive safely, and we hope to see you back at Al Hendrickson Toyota down the road!

November 23, 2021

I had a flat tireCame in to have it replaced and was I had a flat tire Came in to have it replaced and was reminded due for service Was told it will take about 2 hours after 2 hours plus checked with p More

by BUBBIMIRIAM
Recommend Dealer
No
Employees Worked With
Jeffrey
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your vehicle took longer than anticipated. We strive to deliver seamless and efficient service, and it is disappointing that my team missed the mark. I assure you that we will use this feedback to improve our practices in the future. Lastly, I can see that we have lost your support, and I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

Friendly service department.love that they have a driver to take you if need to leave. The waiting room really needs a serious update. Feels old dingy and dirty….not the best place to wait or work while you More

by AZARTEAGA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine (aka Carmelo was very informative
Dec 20, 2021 -

Al Hendrickson Toyota responded

All of us at Al Hendrickson Toyota are grateful for your feedback and will be sure to keep it in mind moving forward. Thank you for being such a great customer and we hope to see you again next time!

November 23, 2021

Quick service the team was great it was a problem but they fixed it very knowledgeable .. More

by Julian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabetg
Nov 24, 2021 -

Al Hendrickson Toyota responded

Julian, thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

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