Al Packer Ford West Palm Beach

Everyone was great except one grey haired service manager who was extremely rude. To quote him "Are you interrupting me?". You know who he is, and then he did not call me when the truck was ready. who was extremely rude. To quote him "Are you interrupting me?". You know who he is, and then he did not call me when the truck was ready. More

That was a complete service failure that messed up my July 4th weekend. I am very upset and 1000 times not satisfied with it. On Monday June 28th, I took my car to be diagnosed for coolant leak. Bria July 4th weekend. I am very upset and 1000 times not satisfied with it. On Monday June 28th, I took my car to be diagnosed for coolant leak. Brian Bailes, my service advisor told me that I didn’t have an appointment and because of the work load already scheduled, I needed to either leave the with him or to schedule for another time. I chose to leave my car with him. When I got home, I couldn’t call to tell him about another issue with the because he didn’t give me his card. On Tuesday afternoon, he called to tell me that the water pump was leaking and water was coming from the timing chain and the cost of repairs would be$2005.00 plus tax. I asked for a discount and he promised to take away $100 and agreed to proceed and I profited to tell him about the other issue with the front right window that couldn’t go down. On Friday morning of July 2, he called to tell the motor of the window needed to be replaced and the cost would be $480.00 plus tax. I told him not to do it and that I will do it later. Then, he said that the car should be ready soon and that he would call me when it is. On Friday afternoon of July 2, he called to tell that the car was ready to be picked up. I then called my daughter in Tallahassee who asked me earlier to come spend the weekend of July 4th with her and to whom I refused, because my car was being fixed and I didn’t know when it was going to be ready. After Brian’s phone call, I called her to tell her the good news that my car was fixed and that I was coming My wife and I went to pick up the car that same Friday afternoon of July 2. There, I told Brian that I had forgotten to ask for an oil change not knowing it was part of the repairs. He said it was too late for the day because the technicians were heading out for their long weekend. He also said that I could schedule an appointment for the oil change with the cashier then, he asked her do it for me. My wife and I went to the cashier to pay and we were surprised when she told us that the total was $2440,91. I then called Brian to tell him that he overcharged me and that I didn’t get the discount he promised. He replied that he had told me that the cost would $2500.00 and he took away $100. My wife asked him then if he could take away more than $100 and he said that Was the best he could do and that only managers above him can give more discount. I then told him to go the managers to get us more discount because that wasn’t the cost he had told me originally. He then said that he could take on him the cost $73.00 for the oil change. The oil change was already included in the repairs that he asked us to pay. My wife insisted that he goes to his superior for more discount and he said no and that we needed to pay the $2440.91. I agreed to pay. After we paid the $2440.91, the cashier scheduled me for oil change that was included in the repairs for July 15 at 10:00 in the morning, then she handed us the receipts. We were just about to thank the cashier When Brian came to tell us the worst news yet of the day after we already paid. He told us that he went to get the car for us, it misfired and that his technicians already left and that he will have to check on Monday July 5 why it misfired. He continued to say that the problem could be a loose spark plug or a wire, it could also be the dommage caused by the water leak and if that is the case, we would have to pay for the additional repairs. I then asked Brian if he would also do the oil change in my car on Monday and he said yes, he would. I definitely thought I was dreaming because I just couldn’t imagine that my service advisor at Al Packer Ford of West Palm Beach would accept to change the oil on Monday in a car that they serviced today. The car didn’t even leave their shop but he will change the oil that he chang d today. I didn’t want to take my car to another place where they know nothing about Lincoln. I took it to Al Packer Ford to get it fixed but, what a disappointment? They were the ones that diagnosed the problem, told me the results and the cost of the repairs, told me when the repairs were done to pick my car up, told me how much to pay, and the ones that decided to keep my car for misfiring after I paid them for the repairs that they told were done. Al Packer Ford needs to answer these questions: Why did they call me for a car that wasn’t ready? Why did they make me pay for the repairs and keep both my car and my money? Why do they want to do an oil change that was already included in the repairs? Why did they lie to me about the cost of the repairs? Why do they want to charge me additional fees for the repairs of the work that they themselves diagnosed? More

We were told we get 2 free oil changes when we leased a Ford Explorer. So my wife takes her Ford Explorer lease into Al Packer for the free 7500 mile oil change only to be told they cant do it unless it s Ford Explorer. So my wife takes her Ford Explorer lease into Al Packer for the free 7500 mile oil change only to be told they cant do it unless it says so in the lease agreement. Off to Jiffy Lubr she goes. I checked with Chris at Palm Bay Ford (great customer service!) and he told me all Al Packer had to do was pull up their Oasis program on the computer, enter the VIN, and it was right there...free oil changes. Lazy people and lousy customer service here! More

I have bought many cars over 30 years and this is the first time I have had a great experience buying a car and not feeling like I got taken advantage of. Also, I had to buy the car before I could drive first time I have had a great experience buying a car and not feeling like I got taken advantage of. Also, I had to buy the car before I could drive it because I was out of state. I had a tough time finding the car I was looking for when I called Al Packer Ford and got Ed Rodriguez. He is by far the best car salesperson I have ever worked with. He got me information I requested right away, found the car, and did everything he and the dealership said they would do. Tracy the sales manager was also very respectful and helpful. I would highly recommend these guys and the dealership! Thanks again for the great experience guys!!!!!!!! More

This dealership (both locations) has the worse customer service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand More

Would like to thank Tracy and the rest of the team at Al Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys. Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys. More

I am totally satisfied with the Body Shop repairs done to my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair co my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair cost was reasonable. Will recommend them to others. More

Service Manager & Quick Lane The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one of the tire's belt went on me. The report they did a few days prior said nothing about replace tires, etc, but when I called them and told me to stop by, Mr. Thomas said: "You know how it goes with those guys at the Quick Lane. I am sorry to hear what happened to you, you are lucky no other vehicle was near you when that happened. Best I can do is selling you 4 tires, because these ones are pretty bad". Wow!! so they went bad in less than 150 miles or so since I was there, amazing!!! I sent him various emails on 3/02/2020 and still don't have a reply. Way to go mister!!! We spoke about a noise my truck has been doing lately, he told me that it was the cam phaser and he will make an appointment for me to have it check, that was 10,000 plus miles ago and still no appointment. By the way the tires he wanted to sell me were $850 overpriced, nice!!!! In other words, this gentleman should be working as a manager of anything at all. In fact, he told me to go for a second opinion about what happened to my tires, etc. What I did was to call them and say that in another place they forgot to torque the nuts, etc and they told me that I should have the 4 tires and wheels replaced as well as the studs, etc., and that is what they would do if it happened to them. Sure, sure…….4 months and counting. More

Buyer beware!!! This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to say the level of condescending arrogance from the finance man was unparalleled. I signed the loan papers in complete silence, he would not explain anything and didn’t want to speak. Fortunately I deal with contracts for a living and have purchased and leased many cars so his voice wasn’t necessary, I couldn’t stand to hear another word anyway. The manager was just as bad implying that I do not know how many miles I drive each year among other inappropriate and unsolicited comments. I bought the car sight unseen and was handed the keys in the parking lot by a man I’d never met who filled it with gas, he had to show me where the car was. When I asked if my my Sun Pass and gated community pass had been switched over I was told the lease car I turned in was still unlocked and to go get them. The salesman has apologized multiple times via telephone and text, it’s been 5 days and I still don’t have the spare set of keys promised that day. How’s all that for customer service? I could list much more but I would rather forget about this horror show, Wayne Acres Ford is only a short distance away from Al Packer and I would strongly suggest trying it as an alternative if you’re set on buying a Ford. Personally after all this, I’ll stick with Chevy where I have always been treated with dignity and respect, not to mention that the motor never had to be replaced at 11,000 miles as happened with my leased Ford. Four loaners and six weeks later they returned the car to me with a new engine, I should have terminated the relationship then. Lesson learned. More

ZERO Stars. They have Fees of like $1000, $600 Dealer ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Manager ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Managers. They act like there vehicles are better than any other Ford dealer. NO SALE. STAY AWAY. RIP OFF. More