Al Packer Ford West Palm Beach

I took my 2018 Mustang GT I purchased at the Royal Palm Beach Al Packer into the Military Trail Quick Lane for the the first oil change. James fit me in late on a Saturday, they washed my car and the oil change was complimentary, I was initially happy with my service experience. I checked the oil level when I got home and it was barely showing on the tip of the dipstick. I checked the service paperwork and they listed it as a 6 qt. oil change. I put two quarts in and it came up to the hash marks between the two holes. I traded in a 2014 GT with 32,000 miles for this one after that engine was replaced with a re-manufactured service engine under the 60k powertrain warranty after knock was diagnosed and two bad rod bearings found with metal in filter and pan. I can better explain how that might have happened with a stock tune and rev. limit now I see the dealer will send them out low on oil. Gen. 1,2 and 3 5.0 liter Mustang V8's have always had a 8 to 8 1/2 quart oil capacity. You take your vehicle to the dealer so this does not happen and still it does. So better check your oil level. 4200 miles and already listening for a knock in this engine thanks to Al packer West Palm Quick Lane.

So basically this dealership is so unprofessional it is not even funny. The salesman Ed Okin is arguing with me over texts, seriously? He called and lied saying I was approved but I need $3,000 down. I had offered to put $1,000 down so I told him your website was giving me $35-$40k for my trade and you only gave me $34,500 so you can give me at least $35,500 which is a thousand more than the minimum on your website and I also found your car advertised on autotrader for $2,000 less than what you are selling me for that is a $3,000 dollar swing right there or if you sell me at the advertised price you won't need $2k more down. You cannot believe what this dude told me. He said Ford Motor Credit is giving me a 2.9% APR but he has to sell it at the higher price if he sells me at the lower price Ford Motor Credit would raise the interest rate to 6.9% xxx? SERIOUSLY? where did he get this info. Ford Credit doesn't change the rates you do because you want your dealership to make a certain amount in the finance does he think he is speaking to an idiot? Well all I can say is STAY AWAY FROM AL PACKER FORD OR YOU TOO WILL GET RIPPED OFF!!!! Horrible experience!!!!

SALES PEOPLE NOT KNOWLEDGABLE NOR DO THEY REPRESENT AL PACKER CORRECTLY. I WALKED AWAY FROM THE DEALERSHIP AS I FELT IT WAS VERY UNPROFESSIONAL. I WAS DISGUSTED WITH HOW I WAS TREATED!!!

Gary Weil is an unprofessional "General Manager." This guy is a joke. Very rude to customers! I was bringing in my wife's car for service and was told by the service manager to park the vehicle behind their building. I told the tower to go ahead and park the car behind the building. Gary Weil "General Manager" was driving by in his golf cart and told us "You are not f*xxxxx parking here." I tried explaining to him that I was told by the service manager to park the car behind the building and he just grew madder and madder with no reason. He told me to "get the f*xx out of his lot, take it to another dealership, I don't f*xxxxx want the car here, etc." I have filed a complaint to corporate about Gary Weil.

Was told I needed new brake calipers and that they were stuck told them to save the calipers so I can examine them they were not stuck they went in with minimum effort they also wanted me to pay the labor to install the calipers when I'm getting new rotors and pads you have to take the calipers off anyway that's half the job don't use Al Packer West

Kim the service advisor was absolutely exceptional and proficient in her knowledge of what my car needed. She made sure they fixed the problem in a timely manner and I felt great knowing that Kim took my car issue seriously as if it were her own car. It was a great experience unlike other dealerships who treat you like just a number. This was personalized service and I highly recommend it.

Third world facility with disgusting smell in the vehicle pick up/drop off room. My girlfriend noticed a moldy looking ceiling with black growth around the vent hanging down. She waited outside as I waited behind the glass to get my keys. The small was repulsive. Then I had to deal with the employees smoking in my face outside by the booths. No respect for customers. Overall I will make the trip to Mulinex Ford on Northlake next time to avoid this if I have to go to a Ford Service department again.

Don't use them try another dealer or try there other location. Truly couldn't be more rude bought car same day from other Ford dealership

I recently visited Al Packer Ford for a new Explorer. My sales person Bill Curtin was patient, answered all our question and most of all valued our time. Bill completed our paper work and had us on the road in 2 hours. Our finance manager James was great no hard sell. We love our new Ford Explorer thanks Bill and James for making it happen.

Just awful...I made a service appointment online for my stunning awesome 2016 Mustang GT Cal Spcl. I showed up ready to spend 80 bucks on a synthetic oil change (probably 30 bucks cheaper at Jiffy) and they treated me like absolute crap. They didn't even acknowledge my online appointment and clearly couldn't care less about my business. Then they tell me to go to this beat-up shack called Fast Lane, which is where they do their oil changes, and the guy at the counter said they don't accept appointments and I'll just have to wait...not even a "hello" or "sorry for our misleading website" or anything remotely polite or acknowledging of my frustration. So finally I went to the service mgr and let him know about this awful experience and he basically offered no remedy or anything other than a blanket sorry. This is why people DON'T do oil changes at dealerships, because what would otherwise be a 20-minute ordeal at some corner lube store turns into a 3-hour escapade filled with frustration.