Al Packer Ford West Palm Beach

WORST DEALERSHIP EVER Bought a brand new mustang in 2019, since when i got the car, the car had paint problem, brought it back, dealer had it for 3 weeks, they took it to a Bought a brand new mustang in 2019, since when i got the car, the car had paint problem, brought it back, dealer had it for 3 weeks, they took it to a backyard paint shop since the paint job is horrible. i emailed the dealership about it and they have been ignoring me. The car looks like a 10 year old car. They dont return my emails or calls and when i go to the dealership, everyone has an attitude. STAY AWAY FROM THIS DEALERSHIP - AL PACKER FORD IN WPB - The one in military More

Check your Oil I took my 2018 Mustang GT I purchased at the Royal Palm Beach Al Packer into the Military Trail Quick Lane for the the first oil change. James fit me I took my 2018 Mustang GT I purchased at the Royal Palm Beach Al Packer into the Military Trail Quick Lane for the the first oil change. James fit me in late on a Saturday, they washed my car and the oil change was complimentary, I was initially happy with my service experience. I checked the oil level when I got home and it was barely showing on the tip of the dipstick. I checked the service paperwork and they listed it as a 6 qt. oil change. I put two quarts in and it came up to the hash marks between the two holes. I traded in a 2014 GT with 32,000 miles for this one after that engine was replaced with a re-manufactured service engine under the 60k powertrain warranty after knock was diagnosed and two bad rod bearings found with metal in filter and pan. I can better explain how that might have happened with a stock tune and rev. limit now I see the dealer will send them out low on oil. Gen. 1,2 and 3 5.0 liter Mustang V8's have always had a 8 to 8 1/2 quart oil capacity. You take your vehicle to the dealer so this does not happen and still it does. So better check your oil level. 4200 miles and already listening for a knock in this engine thanks to Al packer West Palm Quick Lane. More

Lies to get money down!!! So basically this dealership is so unprofessional it is not even funny. The salesman Ed Okin is arguing with me over texts, seriously? He called and l So basically this dealership is so unprofessional it is not even funny. The salesman Ed Okin is arguing with me over texts, seriously? He called and lied saying I was approved but I need $3,000 down. I had offered to put $1,000 down so I told him your website was giving me $35-$40k for my trade and you only gave me $34,500 so you can give me at least $35,500 which is a thousand more than the minimum on your website and I also found your car advertised on autotrader for $2,000 less than what you are selling me for that is a $3,000 dollar swing right there or if you sell me at the advertised price you won't need $2k more down. You cannot believe what this dude told me. He said Ford Motor Credit is giving me a 2.9% APR but he has to sell it at the higher price if he sells me at the lower price Ford Motor Credit would raise the interest rate to 6.9% xxx? SERIOUSLY? where did he get this info. Ford Credit doesn't change the rates you do because you want your dealership to make a certain amount in the finance does he think he is speaking to an idiot? Well all I can say is STAY AWAY FROM AL PACKER FORD OR YOU TOO WILL GET RIPPED OFF!!!! Horrible experience!!!! More

POOR SERVICE AND STAFF SALES PEOPLE NOT KNOWLEDGABLE NOR DO THEY REPRESENT AL PACKER CORRECTLY. I WALKED AWAY FROM THE DEALERSHIP AS I FELT IT WAS VERY UNPROFESSIONAL. SALES PEOPLE NOT KNOWLEDGABLE NOR DO THEY REPRESENT AL PACKER CORRECTLY. I WALKED AWAY FROM THE DEALERSHIP AS I FELT IT WAS VERY UNPROFESSIONAL. I WAS DISGUSTED WITH HOW I WAS TREATED!!! More

Gary Weil "General Manager" is unprofessional! Gary Weil is an unprofessional "General Manager." This guy is a joke. Very rude to customers! I was bringing in my wife's car for service and was told Gary Weil is an unprofessional "General Manager." This guy is a joke. Very rude to customers! I was bringing in my wife's car for service and was told by the service manager to park the vehicle behind their building. I told the tower to go ahead and park the car behind the building. Gary Weil "General Manager" was driving by in his golf cart and told us "You are not f*xxxxx parking here." I tried explaining to him that I was told by the service manager to park the car behind the building and he just grew madder and madder with no reason. He told me to "get the f*xx out of his lot, take it to another dealership, I don't f*xxxxx want the car here, etc." I have filed a complaint to corporate about Gary Weil. More

Putting on unnecessary parts Was told I needed new brake calipers and that they were stuck told them to save the calipers so I can examine them they were not stuck they went in wi Was told I needed new brake calipers and that they were stuck told them to save the calipers so I can examine them they were not stuck they went in with minimum effort they also wanted me to pay the labor to install the calipers when I'm getting new rotors and pads you have to take the calipers off anyway that's half the job don't use Al Packer West More

Al packer east poor customer service Don't use them try another dealer or try there other location. Truly couldn't be more rude bought car same day from other Ford dealership Don't use them try another dealer or try there other location. Truly couldn't be more rude bought car same day from other Ford dealership More

Ford tough I recently visited Al Packer Ford for a new Explorer. My sales person Bill Curtin was patient, answered all our question and most of all valued our ti I recently visited Al Packer Ford for a new Explorer. My sales person Bill Curtin was patient, answered all our question and most of all valued our time. Bill completed our paper work and had us on the road in 2 hours. Our finance manager James was great no hard sell. We love our new Ford Explorer thanks Bill and James for making it happen. More

An Awful Experience Just awful...I made a service appointment online for my stunning awesome 2016 Mustang GT Cal Spcl. I showed up ready to spend 80 bucks on a synthetic Just awful...I made a service appointment online for my stunning awesome 2016 Mustang GT Cal Spcl. I showed up ready to spend 80 bucks on a synthetic oil change (probably 30 bucks cheaper at Jiffy) and they treated me like absolute crap. They didn't even acknowledge my online appointment and clearly couldn't care less about my business. Then they tell me to go to this beat-up shack called Fast Lane, which is where they do their oil changes, and the guy at the counter said they don't accept appointments and I'll just have to wait...not even a "hello" or "sorry for our misleading website" or anything remotely polite or acknowledging of my frustration. So finally I went to the service mgr and let him know about this awful experience and he basically offered no remedy or anything other than a blanket sorry. This is why people DON'T do oil changes at dealerships, because what would otherwise be a 20-minute ordeal at some corner lube store turns into a 3-hour escapade filled with frustration. More

DO NOT USE AL PACKER AVOID Brought new vehicle in under warranty on holiday week. Told to come back following monday for full week. Did so first thing and vehicle sat anyway and Brought new vehicle in under warranty on holiday week. Told to come back following monday for full week. Did so first thing and vehicle sat anyway and still has not been touched more than four days later, meaning they lied about short week. No contact from them still. Brand new vehicle fully covered, so they say, but warranty doesnt do much good if the dealer wont perform obligations. More