Al Packer Ford West Palm Beach

This is the 3rd truck I bought from AlPacker and must thank ED RODRIGUEZ for making this happen. I was ready to go to a different place and he located exactly what i was looking for! He made me and my ki thank ED RODRIGUEZ for making this happen. I was ready to go to a different place and he located exactly what i was looking for! He made me and my kids feel great while all the finance process was in progress. I met the manager and finance guy was great too. I will continue to bring business to al packer and hope to always be able to deal with Ed since i felt the transparency and great service right away. More

Had the absolute best buying experience at Al Packer Ford. Ed Rodriguez answered all my questions and far exceeded my expectation. My daughter joined me in this experience and had recently purchased a v Ford. Ed Rodriguez answered all my questions and far exceeded my expectation. My daughter joined me in this experience and had recently purchased a vehicle from another Ford dealer add said she felt slighter from the other deal shop as Ed explained her vehicle as well as mine. I felt like I could sell a Ford after all the information I was given. I will be a life long customer as long as Ed Rodriguez is at Al Packer Ford. I have never experienced such a great purchasing experience. I left feeling like I had made a great friend in Ed. And so knowledgeable about my new beautiful Ford Explorer.Thanks Ed Rodriguez. More

Ed was outstanding; he is not pushy, he is knowledgable, and most importantly to me, Ed didn't disappear after the deal was done. I had a few questions and a couple of concerns while breaking in my new to and most importantly to me, Ed didn't disappear after the deal was done. I had a few questions and a couple of concerns while breaking in my new to me truck, and Ed took care of it almost immediately, with excellent and timely communication. As for the Al Packer Dealership, I was very pleasantly surprised at how great of an experience this purchase was. I actually felt like I was treated fairly with price of the used truck I bought and the trade-in amount. We both came away from the deal satisfied, and to me, that makes the deal good. Even though I live 40 mins away, I will do business with Al Packer again in the future. More

This was an awesome experience. My salesman was professional and his team was incredibly helpful. My salesman was professional and his team was incredibly helpful. More

Al Packer Lincoln Ford delivered my Black Label CPO Lincoln Navigator at midnight with one tire the incorrect size, no service records, dog odor / hair, and no manual. All four items would have failed Lincoln Navigator at midnight with one tire the incorrect size, no service records, dog odor / hair, and no manual. All four items would have failed the Lincoln CPO 200 point checklist. I have repeatedly asked for my copy of the 200 point checklist with NO response. According to Lincoln corporate policy and procedures, the customer is to receive their copy of the CPO. Draw your own conclusions. More

The pride and professionalism displayed by the staff of Al Packer Ford were evident from the first interaction. There was a true sense of urgency and commitment to making the sale as painless as possible. Al Packer Ford were evident from the first interaction. There was a true sense of urgency and commitment to making the sale as painless as possible. I was looking for a very specific vehicle package and was willing to travel to acquire the vehicle. To that end, Ed Rodriguez, my salesperson met me at the airport and endured a smooth transaction. While a few of the aftermarket add ons I had ordered were not immediately available, the Al Packer team ensured they were at my door within days of my return. First rate experience all around. Don’t hesitate to do business with this consummately professional organization. More

As an inexperienced buyer, I feel that this dealership took advantage of my inexperience and charged me MSRP on a used vehicle. They made it seem like a good deal and gave me a low financing rate of 1.9 - took advantage of my inexperience and charged me MSRP on a used vehicle. They made it seem like a good deal and gave me a low financing rate of 1.9 - but for 7 years! A friend pointed this out to me afterward. Ed Rodriguez is nice when he is trying to get you to buy a car. He will tell you to contact him if you need anything - which I did. Only to hear crickets. I even contacted the manager of the dealership and never heard back from them. Seems like once you buy a car, you are on your own. Not exactly the “family” that Ed told me it would be. I will say the sales manager worked with me on a special circumstance and appeared to want to do right. However, apart from that, I am totally regretting ever purchasing a vehicle from this dealership. Overall, I hate the dealership. I hate the car. Brakes already creak on my Explorer with less than 5,000 miles and getting some weird whistling sound when I drive. Many other better options out there. Don’t get sucked in. More

Let’s just say, purchasing from Al Packer West is not recommended. I live within 15 mins of the store and traveled 1 1/2 north to deal with another dealer. Honestly the sales side is NOT worth even discu recommended. I live within 15 mins of the store and traveled 1 1/2 north to deal with another dealer. Honestly the sales side is NOT worth even discussing. Arrogant, very unprofessional and can not put a more difficult deal together because they are lazy. Period. Lazy! Service side is very attentive, they try very hard and work is very good. I would recommend then for service all day long. Sales, sucks! Luis, laziness is not what is required in car sales. Sometimes people need a little more than hey I can sell you a used SUV. SMH More

When I spoke with Ed yesterday he was extremely helpful and unit was clean and ready to pick up on date agreed upon. Vehicle was clean and my experience with Al Packard was great and everyone was very help and unit was clean and ready to pick up on date agreed upon. Vehicle was clean and my experience with Al Packard was great and everyone was very helpful and courteous. Great experience I would recommend Ed and dealer to everyone that needs a new vehicle More

0 stars. After waiting 6 months for my truck to be produced I was very excited to get the truck, however, went in and the manager was so rude and arrogant I l After waiting 6 months for my truck to be produced I was very excited to get the truck, however, went in and the manager was so rude and arrogant I literally walked away and got my deposit back. They treat you like you’re an idiot, trying to manipulate and intimidate. So much so I will be switching brands after being a lifetime Ford owner. I will be following up with corporate in Detroit with a detailed account of what happened. My sales person was decent but the manager lost him the deal. More