Al Packer Ford West Palm Beach

Will not use their service department again. Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they toope Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they tooped them off with air because sensor read right psi when leaving, and swapped back tires to front....but didnt repair tires.....and told us everything was good to go. My wife could have had a blowout, or been stranded.....when I took it back, not so much as a simple apology..... UPDATE: Went to have a sound checked out that pops up at 70mph. They had vehicle for 5 days. They call me on day 5 and say they cant get it to duplicate. And the writer offers to go on a test ride. We set up a tike of 3:30 to 4pm. I show up and "kyle" tells me he has a problem letting his writer go on this test ride because a road with a 70mph limit is too far away. I stated there is no way they couldnt hear it if they actually took it out for a spin during this diagnostic. He stated they never went over 65.....DUH! so kept my car for a week and never intended to actually take it for a ride at speed that will trigger the problem! What a clown show! Kyle is an idiot, And shouldnt be managing the night cleaning crew.... More

I avoided to go to this dealership for any services for a while due too my past bad experience not sure why I gave it another chance and yes disappointed again ..I went for a regular simple oil change but I while due too my past bad experience not sure why I gave it another chance and yes disappointed again ..I went for a regular simple oil change but I was persuaded to do other services thst they said my SUV needed..my SUV had no issues when I went for these services but now 1 month later my car s safety sensors are not working my airbag signal will not turn off..wires are hanging out or looks likes they were pulled out from under my steering wheel..my SUV is a mess..my SUV is garage kept im the only driver and on top of this I was away for 3 weeks so did not realize all this till now..last place my car went for service was here..I called services department yesterday and asked if they did any services thst required them to go in my SUV they said no ALL work done was done outside of vehicle..I explained what I noticed and they claimed that rodents must have done something..I am baffled too what they claimed this is the most ridiculous claim I heard of..they messed up my car and now do not want to be responsible for anything ..I will definitely reach out to cooperate and upper management and request for them to do a video investigation..I will not let this go..but I am definitely DONE with this dealership..it's a shame how you treat people's cars when dropped off for service..not happy at all .. More

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more! More

**Subject: Extremely Disappointed – Unacceptable Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by F Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by Ford — a company I’ve supported for years and trusted with my vehicles. After spending **\$2,300** on a full set of brand new tires, one of them **cracked in under two weeks**. I returned expecting that Ford would stand behind the product and take care of a loyal customer. Instead, I was charged **over \$500** for a replacement tire — with only a **\$60 discount** offered as compensation. That’s insulting. I’ve now spent **\$2,700** on tires in less than a month, and there was **no meaningful warranty support, no real customer service, and no ownership of the issue**. That’s unacceptable. What makes this worse is how I was treated. The service manager was **dismissive, unhelpful, and completely lacking empathy**. After buying **four Ford trucks**, I expected better. Frankly, I chose Ford over Goodyear because I believed I’d get better service and stronger support. I was wrong. Ford should have done more — **a warranty replacement, at the very least a 50% discount** on the damaged tire. Instead, I was left feeling like my loyalty means nothing. This is not how you treat long-term customers. I am asking for this situation to be reviewed and corrected. I expect a fair reimbursement for the replacement tire — and I want to know what Ford intends to do to make this right. More

I recently had a problem at another dealer. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. It saved us from an accident. Al packer ford combined with the bronco sport makes me feel better about sending my daughter off to college. Thanks Tim Olson for making this happen. More

I WOULDN'T GO BACK THERE IF YOU PAID ME. TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS IS TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS ISSUES TO PISTONS. THEY HAD MY CAR ARO7JD THANKSGIVING FOR A WEEK AND COULDN'T FIX IT. THE CHECK ENGINE LIGHT CAME ON AGAIN RECENTLY AND TIM(WHO SHOULD BE FIRED) BASICALLY SAID THEY HAD NO ANSWERS HOWEVER THEY WOULD GLADLY SELL ME A NEW CAR AND CUT OFF OUR RELATIONSHIP. TIM GO xxxx YOURSELF More

Billie Korting went the extra mile. .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she is your gal!!! More

My 2022 Mustang was involved with a brake recall campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told m campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told me that I would need to leave my car for 2 days, without a loaner. Called Al Packer and they sent their Mobile Service Van to my house and they completed the required work in less than 15 minutes - it was only a software update. More

Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer service alone is enough to warrant a single star. More