Al Packer Ford West Palm Beach

I have been doing business with al packer for over 15 years and unfortunately this will be my last time with them. Ironically my father worked for them so some of my fondest childhood memories are playin years and unfortunately this will be my last time with them. Ironically my father worked for them so some of my fondest childhood memories are playing in the cars as a little boy while my dad worked so it’s unfortunate I have to leave these reviews. Communication between kyle service manager and tim operations manager were not great as they had to step in for their newer service advisor mikey downs as he was not communicating as well. They had my vehicle for 8 days to change a water pump, oil change and battery install. They also overcharged me for a battery that on their website and fords website is quoted at 199.00 but tim the ops manager said we don't sell those batteries and charged me 249.00. Yet the exact battery on the promotion for 199.00 is the one installed in my truck. We all know dealerships are known to do some shady things and unfortunately I've worked for a few dealers so I know what goes on behind the scene but blatant sales misconduct is unacceptable and keeping me out of vehicle for 8 days to change a water pump is also unacceptable given I had already made an appt so they knew I was coming in for a noise to be diagnosed. If they were that backed up I could have come back another week. All of this is unfortunate as I have bought two vehicles from al packer and done all my service here but that is done with. I tried emailing both general managers of both locations and did not get responses as well More

Still waiting on repair of car now for 8 days. No communication for 4 days. No communication for 4 days. More

I have been bringing my vehicles to Al Packer Ford since I moved to Florida from Long Island in 2019. Between my 2016 Mustang GT and my wife’s 2019 Mustang Bullitt, we have had several services done here ov I moved to Florida from Long Island in 2019. Between my 2016 Mustang GT and my wife’s 2019 Mustang Bullitt, we have had several services done here over the years. Overall the experience has been consistently solid. My service advisor, Steve Thomas, has always been straightforward and easy to work with. He communicates clearly, explains what the technicians find, and keeps me updated throughout the process. That matters a lot when you are dealing with repairs that can get complicated. Most recently I had an issue where my Mustang would not go into reverse due to a broken aftermarket short shifter. The team confirmed the problem, replaced the shifter assembly with OEM parts, and got the car back to normal operation. Steve kept me informed during the repair and made sure everything was handled properly before pickup. No dealership service is ever cheap, but the work was done correctly and the car shifts perfectly again. The technicians also took care of a reverse light bulb during the visit, which I appreciated. After several years servicing both of our Mustangs here, I continue to come back because the service department has been reliable and professional. If you are bringing a Ford in for service, ask for Steve Thomas. More

Will not use their service department again. Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they toope Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they tooped them off with air because sensor read right psi when leaving, and swapped back tires to front....but didnt repair tires.....and told us everything was good to go. My wife could have had a blowout, or been stranded.....when I took it back, not so much as a simple apology..... UPDATE: Went to have a sound checked out that pops up at 70mph. They had vehicle for 5 days. They call me on day 5 and say they cant get it to duplicate. And the writer offers to go on a test ride. We set up a tike of 3:30 to 4pm. I show up and "kyle" tells me he has a problem letting his writer go on this test ride because a road with a 70mph limit is too far away. I stated there is no way they couldnt hear it if they actually took it out for a spin during this diagnostic. He stated they never went over 65.....DUH! so kept my car for a week and never intended to actually take it for a ride at speed that will trigger the problem! What a clown show! Kyle is an idiot, And shouldnt be managing the night cleaning crew.... More

I avoided to go to this dealership for any services for a while due too my past bad experience not sure why I gave it another chance and yes disappointed again ..I went for a regular simple oil change but I while due too my past bad experience not sure why I gave it another chance and yes disappointed again ..I went for a regular simple oil change but I was persuaded to do other services thst they said my SUV needed..my SUV had no issues when I went for these services but now 1 month later my car s safety sensors are not working my airbag signal will not turn off..wires are hanging out or looks likes they were pulled out from under my steering wheel..my SUV is a mess..my SUV is garage kept im the only driver and on top of this I was away for 3 weeks so did not realize all this till now..last place my car went for service was here..I called services department yesterday and asked if they did any services thst required them to go in my SUV they said no ALL work done was done outside of vehicle..I explained what I noticed and they claimed that rodents must have done something..I am baffled too what they claimed this is the most ridiculous claim I heard of..they messed up my car and now do not want to be responsible for anything ..I will definitely reach out to cooperate and upper management and request for them to do a video investigation..I will not let this go..but I am definitely DONE with this dealership..it's a shame how you treat people's cars when dropped off for service..not happy at all .. More

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more! More

**Subject: Extremely Disappointed – Unacceptable Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by F Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by Ford — a company I’ve supported for years and trusted with my vehicles. After spending **\$2,300** on a full set of brand new tires, one of them **cracked in under two weeks**. I returned expecting that Ford would stand behind the product and take care of a loyal customer. Instead, I was charged **over \$500** for a replacement tire — with only a **\$60 discount** offered as compensation. That’s insulting. I’ve now spent **\$2,700** on tires in less than a month, and there was **no meaningful warranty support, no real customer service, and no ownership of the issue**. That’s unacceptable. What makes this worse is how I was treated. The service manager was **dismissive, unhelpful, and completely lacking empathy**. After buying **four Ford trucks**, I expected better. Frankly, I chose Ford over Goodyear because I believed I’d get better service and stronger support. I was wrong. Ford should have done more — **a warranty replacement, at the very least a 50% discount** on the damaged tire. Instead, I was left feeling like my loyalty means nothing. This is not how you treat long-term customers. I am asking for this situation to be reviewed and corrected. I expect a fair reimbursement for the replacement tire — and I want to know what Ford intends to do to make this right. More

I recently had a problem at another dealer. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. It saved us from an accident. Al packer ford combined with the bronco sport makes me feel better about sending my daughter off to college. Thanks Tim Olson for making this happen. More

I WOULDN'T GO BACK THERE IF YOU PAID ME. TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS IS TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS ISSUES TO PISTONS. THEY HAD MY CAR ARO7JD THANKSGIVING FOR A WEEK AND COULDN'T FIX IT. THE CHECK ENGINE LIGHT CAME ON AGAIN RECENTLY AND TIM(WHO SHOULD BE FIRED) BASICALLY SAID THEY HAD NO ANSWERS HOWEVER THEY WOULD GLADLY SELL ME A NEW CAR AND CUT OFF OUR RELATIONSHIP. TIM GO xxxx YOURSELF More

Billie Korting went the extra mile. .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she is your gal!!! More