Al Packer Ford West Palm Beach

**Subject: Extremely Disappointed – Unacceptable Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by F Treatment from Ford Service After \$2,700 Spent on Tires** I am writing this out of frustration and disappointment with how I’ve been treated by Ford — a company I’ve supported for years and trusted with my vehicles. After spending **\$2,300** on a full set of brand new tires, one of them **cracked in under two weeks**. I returned expecting that Ford would stand behind the product and take care of a loyal customer. Instead, I was charged **over \$500** for a replacement tire — with only a **\$60 discount** offered as compensation. That’s insulting. I’ve now spent **\$2,700** on tires in less than a month, and there was **no meaningful warranty support, no real customer service, and no ownership of the issue**. That’s unacceptable. What makes this worse is how I was treated. The service manager was **dismissive, unhelpful, and completely lacking empathy**. After buying **four Ford trucks**, I expected better. Frankly, I chose Ford over Goodyear because I believed I’d get better service and stronger support. I was wrong. Ford should have done more — **a warranty replacement, at the very least a 50% discount** on the damaged tire. Instead, I was left feeling like my loyalty means nothing. This is not how you treat long-term customers. I am asking for this situation to be reviewed and corrected. I expect a fair reimbursement for the replacement tire — and I want to know what Ford intends to do to make this right. More

I recently had a problem at another dealer. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. It saved us from an accident. Al packer ford combined with the bronco sport makes me feel better about sending my daughter off to college. Thanks Tim Olson for making this happen. More

I WOULDN'T GO BACK THERE IF YOU PAID ME. TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS IS TIM THE MANAGER FROM SERVICE HAS BEEN LESS THAN HELPFUL. I HAVE A 2022 MUSTANG CONVERTIBLE. IT HAS HAD PROBLEMS FROM DAY 1 RANGING FROM WINDOWS ISSUES TO PISTONS. THEY HAD MY CAR ARO7JD THANKSGIVING FOR A WEEK AND COULDN'T FIX IT. THE CHECK ENGINE LIGHT CAME ON AGAIN RECENTLY AND TIM(WHO SHOULD BE FIRED) BASICALLY SAID THEY HAD NO ANSWERS HOWEVER THEY WOULD GLADLY SELL ME A NEW CAR AND CUT OFF OUR RELATIONSHIP. TIM GO xxxx YOURSELF More

Billie Korting went the extra mile. .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she is your gal!!! More

My 2022 Mustang was involved with a brake recall campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told m campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told me that I would need to leave my car for 2 days, without a loaner. Called Al Packer and they sent their Mobile Service Van to my house and they completed the required work in less than 15 minutes - it was only a software update. More

Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer service alone is enough to warrant a single star. More

Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This m earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This morning I received a call to ask if the service visit should instead be a battery replacement (when I clearly said in the appt form that my suv is on its 3rd battery in 9 months with the 3rd being installed by a Ford service center at the start of July and with the vehicle dead within 2 weeks so I need whatever the actual issue is resolved. I explained this again and said this would not be another battery replacement, I need them to solve the actual problem. Then the person who called told me that when I drop it off it will be 2-4 days for the vehicle to be checked, the appt is just to schedule the drop off and speak to the service manager. I asked to clarify this as it doesn’t make sense to schedule an appt and then the car not be worked on for days and I’ve never been anywhere else where scheduled appts are handled this way. She confirmed this was their process. She then asked for the VIN and I explained I didn’t have it. She said she would need it to schedule the appt (I already scheduled online myself the night before) and if I didn’t provide the VIN by noon I’d lose my appointment time. In frustration I told her to cancel the appointment and that they have ensured I will never purchase another Ford again. She said nothing else and disconnected the call. Excellent customer service. Also the last part wasn’t an exaggeration. This is my 3rd Ford and I will never own another after the horrible service I received from this dealership and the RPB location. More

Bought a new 2020 Explorer Platinum and have ad issues since. No one calls back since. No one calls back More

my car was in service two days for a headlight had to pick it up and bring it elsewhere. First and last time pick it up and bring it elsewhere. First and last time More