Al Packer Ford West Palm Beach - Service Center

PLEASE READ IF YOU ARE PLANNING TO GET BODYWORK DONE (it's long but worth the read)...My 2011 Honda Civic EX-L ( only had it 3 months) rear bumper/trunk was damaged in a car accident. Allstate recommend (it's long but worth the read)...My 2011 Honda Civic EX-L ( only had it 3 months) rear bumper/trunk was damaged in a car accident. Allstate recommended this dealer because they had a on-site adjuster so the work will be done quicker. We dropped it off after a very rude phone call from the Melanie saying we could drop if off. She told me it would be a few days without having to replace the bumper. When I went to pick it up I noticed a scratch on the passenger side of the vehicle, and that the bumper was put on crooked. So I left it there and went into a second rental. The second time I came to pick it up there was a white thumb and finger paint mark on my driver's side door handle that would not come off, the scratch on the side had become bigger and the bumper had a SCREW that was coming out of it, again still crooked. Also when they "hand washed" our car they left buffing scratch marks EVERYWHERE on the trunk and bumper. On our third time picking up the car there were still buff scratches that went into the paint, but we took it and called Allstate. After we left we noticed the lock mechanism on the inside of the driver's door was broken. When we took it to Ed Morse Collision Center they told us the mechanic BROKE some rods inside the door panel and tried to cover it up. Ed morse corrected all if their mistakes in 4 days, as opposed to Al Packard that took three weeks. DO NOT GO TO THEM IF YOU VALUE YOUR VEHICLE! More

Took them 14 days to make a repair. Horrible. Litigation pending as they tried to fraudulently claim a warranty repair was caused be a "virus"...<br><br>We've bought 3 new corp cars this year and Litigation pending as they tried to fraudulently claim a warranty repair was caused be a "virus"...<br><br>We've bought 3 new corp cars this year and NON of them were Fords thanks to our experience with this Shiester of a dealership More