Al Packer Ford West

This dealership doesn't even deserve 1 star and needs new management. My husband purchased a used truck from this dealership, and in less than 1 week had a problem with his transmission. He called and brought the truck back to have them look at it. Sure enough, it needs a new transmission. The manager, Mark Catasus, said he would have it fixed, yet now refuses. My husband was picketing at the dealership today, and Mark threatened to come to our house tonight with a sign saying my husband is a pedophile!! They are HORRIBLE!! Ripping off innocent people and lying? That is so wrong. Please do not buy here.

I have purchased 2 vehicles through Don. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.

The service was excellent, Nobel the sales guy is a real professional, they don't play games there, go in and out fast and happy, i would for sure come back in the future to make another deal, the price on the internet it was the same when i got there, i past the whole saturday on the other ford dealer and it was a waste of the time, and in only one hour they gave me what i was looking for, thank you so much!!!

The sales manager Tracy had a bad attitude when it came time to deal. He got mad and walked out after telling us "frankly at this point I don't want to do the deal", he picked up his papers and said nothing else. We were ready to take the car at his last offer, but were never given the chance. We already had financing set up and ready to go. WORST experience ever!

Do not buy from them!!!! it is a price joke, internet price they will not honor, they claim an error from the website company... yesterday we were negotiating the price of this truck, went on their website which was cheaper than what they offered me 29,500. Internet says 28,600, so i wanted that price. I get the website error, now today it is on their site for higher than what the windshield says at the facility.. WARNING DONT WASTE YOUR TIME...

I had a bad experience with another ford dealer, so I brought my f150 into Al Packer for service. I was looking at a 2011 mustang while my truck was being serviced. I told the salesman(Bill) I was going to trade my truck in and had no money down. I was told to wait until the next day for a decision. The next afternoon, after waiting a couple of hours(during which time I noticed the car was gone) I was told I needed 2000 dollars down. I had already told they I had no cash to put down. By the way, I was told someone was test driving the car. It never showed back up. I think they sold it from under me. so I tried to buy a ford focus. After waiting again I was told they wanted 1000 down. Again I told them I had no money to put down. They wasted alot of my time. This was at 18.8% also. I finally left and went to Maroone Chevy. They treated me right. I ended up buying a 2012 Chevy Cruze at 14.9%. I will never buy I ford again, and certainly not from Al Packer.