Al Packer Lincoln

Could write a treatise on my experience at Al Packer Lincoln My experience at Al Packer Lincoln was made both pleasurable and painless secondary to the Sales Consultant, MS KERI TREXLER. How fortuitousness it wa My experience at Al Packer Lincoln was made both pleasurable and painless secondary to the Sales Consultant, MS KERI TREXLER. How fortuitousness it was that our paths crossed as I found her to be professional, knowledgeable of the product lines Lincoln has to offer and was able to compare and contrast other vehicles of comparable pricing, made by other car dealerships both domestic and foreign. Ms Trexler is a 'google search' machine when it comes to not just the sale of the Continental (which is the car I purchased) she was spectacular in the delivery explaining, in detail, the overview of the car making sure I 'got the concept(s)' before leaving the parking lot. Ms Trexler is a credit to Lincoln Motors in general, and to the Al Packer Dealership Name in particular. I would recommend, to any of my friends and compatriots, Al Packer Lincoln for their next purchase of a vehicle and to Ms. Trexiler in particular to guide them through the journey/process. I think the best attestation to all of the aforementioned is my wife's commentary when I drove into the driveway of my home when she stated, in no uncertain terms, "At the end of 2018 I am trading in the BMW and getting a Lincoln"......personally thought she said a lot, without having to say too much. I do drone on, don't I??? I will leave it at this Ms Trexler is an excellent Sales Consultant and has a dynamic support staff who were there to assist, if need be, in particular the Floor Manager/Supervisor and the Finance person. Great teamwork with the customer/consumer in mind. Can't get that from Amazon, that is for sure........ *One question, in your survey, you did not ask was that of Pride......Each person I came in contact within the showroom appeared to have PRIDE, selling your product, and being associated with the Al Packer Dealership. I feel if the Consultant has pride in the product that will be transferred to the consumer (in this case me) having pride owning the product-just a thought! More

Great Service & a painless transaction Keri was a pleasure to work with & provided all the information I asked for in clear and concise manner. Car buying isn't always the best experience b Keri was a pleasure to work with & provided all the information I asked for in clear and concise manner. Car buying isn't always the best experience but she made it a great experience. I will be sure to send her any referrals I can. More

" A PERFECT EXPERENCE " AL PACKER LINCOLN and SALES CONSULANT KERI TREXLER AND THE ENTIRE STAFF WERE FRIENDLY - PROFESSONAL AND ACCOMADATING - ONE WOULD BE FOOLISH NOT TO AL PACKER LINCOLN and SALES CONSULANT KERI TREXLER AND THE ENTIRE STAFF WERE FRIENDLY - PROFESSONAL AND ACCOMADATING - ONE WOULD BE FOOLISH NOT TO BUY EITHER A FORD OR LINCOLN FROM THIS DEALER !! THEY ARE THAT GOOD !!! ! NOT A TYPICAL AUTO DEALER !!! More

Best car buying experience we have ever had. Keri listened to my wife and got her the Deal, Car and Options that she wanted with no pressure. Excellent communication and Professional. We are rec Keri listened to my wife and got her the Deal, Car and Options that she wanted with no pressure. Excellent communication and Professional. We are recommending her to our friends and family. Thank you so much. Financing was fast and easy. More

Keri Trexler What a fantastic experience buying a Lincoln with Keri Trexler. She made it a great experience. It made buying a car fun and easy for the first time i What a fantastic experience buying a Lincoln with Keri Trexler. She made it a great experience. It made buying a car fun and easy for the first time in my life. I will be recommending her and Al Packer to all my friends. More

Bought my new MKC Keri was outstanding! Easy to work with, good communication, professional- would definitely recommend. Wait for finance department was disappointing & Keri was outstanding! Easy to work with, good communication, professional- would definitely recommend. Wait for finance department was disappointing & frustrating, but overall a good experience. More

Great Kerry knew all the answers we asked. Didn't have to ask other people. We went to another dealer for prices and the salesman kept making excuses becaus Kerry knew all the answers we asked. Didn't have to ask other people. We went to another dealer for prices and the salesman kept making excuses because he didn't know anything. Went to second dealership in del Ray signed the deal got to thinking about it and we cancelled our order. Went to Your dealership met with Kerry. She made us feel comfortable and we felt she was honest. We got a good deal and Kerry saved us 4,000.00 dollars for the same car. Just diff color. WE almost got a total screwing in Del Ray when we went back to get our deposit the salesman was pissed. AND very arrogant and had a sharp nasty tongue. More

Done with Class When I came into the dealership Keri said hello with a smile , I knew she was gonna be the one, She helped me pick out the best suv that suited my nee When I came into the dealership Keri said hello with a smile , I knew she was gonna be the one, She helped me pick out the best suv that suited my needs and she made the car buying experience the best I have ever had. She made me fall in love with the car and the price, she conducted herself with the most elan I have ever seen . I will only deal with her from now till the end of time for all my car needs. More

Great Service! Very friendly sales person, great service and worked with me to get the vehicle I wanted! my sales person even even gave me a ride to meet my sister Very friendly sales person, great service and worked with me to get the vehicle I wanted! my sales person even even gave me a ride to meet my sister as I had to get my trade in. More

Don't Waste Time! I would give zero stars if I could. I recently contacted Al Packer Lincoln and inquired about a 2018 Lincoln Navigator Black Label. I explained to t I would give zero stars if I could. I recently contacted Al Packer Lincoln and inquired about a 2018 Lincoln Navigator Black Label. I explained to the sales team regarding a trade-in and that I was an x-plan member. The sales manager agreed on my trade-in value based on the photos, VIN, and mileage of my vehicle along with honoring the x-plan. I memorialized the price and terms via e-mail and sent the manager my credit card information for authorization as a deposit. I asked for drafting instructions so I could wire the money. The following day the sales manager wouldn't answer my phone call but simply wrote an e-mail apologizing for the "mistake" because his GM could not participate in the x-plan pricing on the Navigator at this time. The e-mail stated that in the future when production is higher then the GM may consider participating in x-plan pricing. Business law 101= apparent authority vs. inherent authority. In other words Al Packer Lincoln did not want to sell a $98,000 + MSRP vehicle for about $6,000 off. FYI Al Packer Lincoln, when production is higher, I will ask for at least $10,000 of the MSRP on a $100k vehicle. Good luck Al Packer Lincoln. I'll spend my almost $100k at a more honorable Lincoln dealer that owned up their word and honored x-plan pricing on the 2018 Lincoln Navigator when production was "low". More