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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.4
523 Reviews

523 Reviews of Al Piemonte Buick GMC - Service Center

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June 12, 2024

I asked for a wash with my service and was told no problem. When I came back to pickup my truck it was not washed. Very disappointing. More

by DAVERADDATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Al Piemonte Buick GMC responded

Thank you for sharing your feedback with us, Dave. We understand your disappointment regarding the wash service not being completed as promised. Please reach out to us directly so we can address your concerns. We appreciate you bringing this to our attention. The Al Piemonte Buick GMC Team 888-851-4025

Helpful
June 08, 2024

I have had mostly great experiences with this dealership. However this was not one of them. More

by gconradt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Al Piemonte Buick GMC responded

Thank you for sharing your feedback with us. We understand your concerns and value your loyalty. Please reach out to us directly so we can address any issues you may have experienced. We are here to help and ensure your satisfaction. The Al Piemonte Buick GMC Team 888-851-4025

Helpful
June 02, 2024

Jose is always friendly and helpful every time i deal with him. He always explains everything throughly. More

by KP14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Al Piemonte Buick GMC responded

Thank you for your 5-star rating and kind words! We appreciate your recognition of our team member's friendly and helpful service. We always strive to provide thorough explanations to ensure an exceptional customer experience. We look forward to assisting you again at Al Piemonte Buick GMC. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
May 26, 2024

Great service and very informative as always! Great service department!! I would always purchase a vehicle here because the service department is so great!! Thanks to Todd! More

by bgraz66@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Al Piemonte Buick GMC responded

Thank you for taking the time to leave us such a positive review! We are thrilled to hear about your great experience with our service department, and we are so glad that Todd was able to provide you with excellent service. At Al Piemonte Buick GMC, we always strive to offer top-notch service to our customers. We appreciate your kind words and look forward to assisting you with any future vehicle purchases or service needs. See you next time! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
May 12, 2024

I have always had prompt and pleasant service from Todd and others in the Service Department. More

by angelakeegan304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Al Piemonte Buick GMC responded

Thank you for your kind words about the service you received from Todd and our Service Department at Al Piemonte Buick GMC! We're delighted to hear that you found our team prompt and pleasant. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
May 03, 2024

Good clean, on time, good at getting back to me on the phone. Everything worked out very well. More

by GJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Al Piemonte Buick GMC responded

We are so happy to hear that your recent visit went so well for you! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
April 20, 2024

Customer service is horrible at this location Something is wrong with my truck yet they said it was perfect on inspection so either tech was lazy or they just want to take advantage of their customer More

by TIFFANY_WI27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire service and cashier dept
Report | Print
Apr 22, 2024 -

Al Piemonte Buick GMC responded

Thank you for sharing this review regarding your experience with us, Tiffany. We’d like to discuss this with you further if you could please contact us at your earliest convenience. The Al Piemonte Buick GMC Team 888-851-4025

Helpful
April 06, 2024

I got in quickly and everything needed that needed to be done was accomplished in less than an hour. More

by CONDON5122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hermanson - 5 Stars
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Apr 09, 2024 -

Al Piemonte Buick GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
April 03, 2024

great service . it's always good experience, good quality work and the people very nice More

by DAREKMIODUSZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Al Piemonte Buick GMC responded

We sincerely appreciate your feedback. Each employee is a valued member of the Al Piemonte Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Helpful
April 02, 2024

It’s Always a good experience. Fast quality work and the people are very nice. More

by CHCCUBS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Al Piemonte Buick GMC responded

Thank you so much, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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