Todd Froehlich

The service itself is great the wait time for a simple oil change with an appointment is well over two hours and a half hours every time. oil change with an appointment is well over two hours and a half hours every time. More

by MCWHITT13 Verified Customer Verified Customer

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TODD FROEHLICH DOES A SUPER OUTSANDING JOB. He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUS He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUSTADNING More

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I purchased at Haggerty but the service department was not good - so I have been getting service at Al Piemonte since not good - so I have been getting service at Al Piemonte since More

by vb Verified Customer Verified Customer

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I had a disappointing experience at the service center. From the moment I arrived, the service agent’s tone felt cold and dismissive. When I explained the concerns I had with my 2025 Buick Envision, I sens From the moment I arrived, the service agent’s tone felt cold and dismissive. When I explained the concerns I had with my 2025 Buick Envision, I sensed an immediate assumption that nothing could be wrong and that “this is how the car is made,” before anyone even inspected it. During the test drive with the technician, I tried to describe the issues, but I was repeatedly interrupted and told the same thing — that the car was functioning as designed. At one point, I was even told that if I didn’t like the car, I should consider buying a different one. The overall interaction felt dismissive and unprofessional. Throughout the interaction, I felt dismissed and talked down to, and I couldn’t shake the feeling that this treatment was influenced by the fact that I am a young woman. I left the dealership feeling belittled and uncomfortable, without even going back inside. More

by contreras_jessica Verified Customer Verified Customer

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This is not a welcoming environment. The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the fi The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the first time I’ve been there. It’s almost like a culture that has been set by whoever’s in charge. More

by andrewramir Verified Customer Verified Customer

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lines on back up camera not working, after several visits the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a g the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a go between but that's not getting the issue fixed. More

by WILLIAMRUHL Verified Customer Verified Customer

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Good fast and efficient service my car was serviced and ready in a timely manner and cleaned ready in a timely manner and cleaned More

by MRVITO Verified Customer Verified Customer

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It is always a pleasure to have the work done here. They do a great job They do a great job More

by JUANI738 Verified Customer Verified Customer

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I always have a great experience when I have my Buick Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work tha Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work that has been done on my vehicle in the past. I don’t have to go to a dealership to service my car. I want to and Todd is the reason. My vehicle is older and I keep up on the maintenance and I keep it nice. I don’t have to worry about some shop trying to upsell me on something I don’t need. He explains everything and delivers it on time. Let’s not forget about the Union technicians. They are also a reason I continue to come back. Skilled labor isn’t cheap and cheap labor isn’t skilled. I don’t have to worry about coming back because the problem wasn’t fixed the first time. They are trained professionals on the make and model of my vehicle. Great team work! More

by g.ruggieri1993 Verified Customer Verified Customer

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Service writer Todd Froehlich was friendly and helpful. He explained in detail and followed up with us when vehicle was ready. Will definitely ask for he next time. He explained in detail and followed up with us when vehicle was ready. Will definitely ask for he next time. More

by andree.lanera Verified Customer Verified Customer

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