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Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC
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Todd Froehlich

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7
343 Reviews

Dealership Experience

14 yrs, 6 mos

Industry Experience

22 yrs, 1 mo

4.7

343 Reviews

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343 Reviews of Todd Froehlich

April 03, 2024

Dealership Rating
Employee Rating

great service . it's always good experience, good quality work and the people very nice More

by DAREKMIODUSZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Helpful
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Apr 05, 2024

Al Piemonte Buick GMC responded

We sincerely appreciate your feedback. Each employee is a valued member of the Al Piemonte Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 02, 2024

Dealership Rating
Employee Rating

It’s Always a good experience. Fast quality work and the people are very nice. More

by CHCCUBS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Al Piemonte Buick GMC responded

Thank you so much, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 27, 2024

Dealership Rating
Employee Rating

Great service there great place to cm to get work done great wonderful great great More

by paulathompson134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Helpful
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Mar 29, 2024

Al Piemonte Buick GMC responded

Thank you for the wonderful rating, Paula! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 13, 2024

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Employee Rating

Didn’t perform the service I came to the dealership for. I called them about it and never returned my call. More

by Crtrptr
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

Helpful
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Mar 15, 2024

Al Piemonte Buick GMC responded

We appreciate you taking the time to share your experience with our service department. Here at Al Piemonte Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. The Al Piemonte Buick GMC Team 888-851-4025

March 11, 2024

Dealership Rating
Employee Rating

Music in show room to loud. Please Improve communications between sales and service. JR is very attentive and knowledgeable when finding answers to our questions. Adrian in fi More

by DeeGee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan "J.R." Galick

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Mar 14, 2024

Al Piemonte Buick GMC responded

Thank you for sharing your feedback about your experience, DeeGee. Is there anything else we can improve to earn your 5-star rating? please give me a call to discuss this in person. Sincerely, Mike Hall - General Sales Manager 630-832-9500

March 07, 2024

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Employee Rating

No stranger to this dealership, purchased my vehicle from here and the service is great and fast, no long waiting More

by GEMINI6464
Recommend Dealer
Yes
Helpful
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Mar 08, 2024

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 07, 2024

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Employee Rating

I had a very good experience with this dealer team. They are very punctual and very professional, did a very good work and I left in perfect time. More

by noroc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Helpful
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Mar 08, 2024

Al Piemonte Buick GMC responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Al Piemonte Buick GMC provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 04, 2024

Dealership Rating
Employee Rating

Very poor customer service and communication. Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for More

by sergio.garciajr0206
Recommend Dealer
No
Helpful
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Mar 06, 2024

Al Piemonte Buick GMC responded

Sergio, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025

February 29, 2024

Dealership Rating
Employee Rating

Always provide good and reliable service. Have been taking my GMCs there for many years. More

by GIOFRANCESCO85
Recommend Dealer
Yes
Helpful
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Mar 01, 2024

Al Piemonte Buick GMC responded

Gio, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 28, 2024

Dealership Rating
Employee Rating

Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran More

by yoelorihuela77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

Helpful
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Mar 01, 2024

Al Piemonte Buick GMC responded

Esta no es la experiencia que proponemos brindar a nuestros clientes. Nos gustaría discutir su visita más a fondo para que podamos avanzar en una dirección positiva. Por favor, comuníquese con nosotros lo antes posible. The Al Piemonte Buick GMC Team 888-851-4025

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