Todd always is attentive, considerate, explains
everything that my car needs and what the associated costs may be.
everything that my car needs and what the associated costs may be.
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by ELSA_V
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Al Piemonte Buick GMC responded
Thank you for your wonderful feedback, Elsa! We’re excited to hear that Todd provided you with attentive and considerate service at Al Piemonte Buick GMC. We appreciate your trust in us and hope to assist you again in the future!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
The service itself is great the wait time for a simple
oil change with an appointment is well over two hours and a half hours every time.
oil change with an appointment is well over two hours and a half hours every time.
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by MCWHITT13
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Al Piemonte Buick GMC responded
Thank you for your feedback. We appreciate your kind words about our service at Al Piemonte Buick GMC. We understand that the wait time for an oil change has been longer than expected, and we are continually working to improve our efficiency. If you have any further concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to provide you with a better experience in the future.
The Al Piemonte Buick GMC Team
888-851-4025
TODD FROEHLICH DOES A SUPER OUTSANDING JOB.
He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUS
He is always cheerful, freindly and willing to help me in every way possible. I have had Todd for years workong my csar and every timne hs e is OUSTADNING
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by WILLIEONE65
Service Price Transparency
Jun 14, 2026 -
Al Piemonte Buick GMC responded
Thank you for your wonderful review, Willie! We truly appreciate your kind words about Todd and are delighted to hear about your positive experiences at Al Piemonte Buick GMC. Todd is indeed a valuable member of our team, and we're glad he consistently provides you with outstanding service. We look forward to assisting you again in the future!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
I purchased at Haggerty but the service department was
not good - so I have been getting service at Al Piemonte since
not good - so I have been getting service at Al Piemonte since
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by vb
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2026 -
Al Piemonte Buick GMC responded
Thank you for taking the time to share your experience. We appreciate your decision to choose Al Piemonte Buick GMC for your service needs. Our team is committed to providing top-notch service, and we’re glad to hear you’re satisfied with your visits. If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
I had a disappointing experience at the service center.
From the moment I arrived, the service agent’s tone felt cold and dismissive. When I explained the concerns I had with my 2025 Buick Envision, I sens
From the moment I arrived, the service agent’s tone felt cold and dismissive. When I explained the concerns I had with my 2025 Buick Envision, I sensed an immediate assumption that nothing could be wrong and that “this is how the car is made,” before anyone even inspected it.
During the test drive with the technician, I tried to describe the issues, but I was repeatedly interrupted and told the same thing — that the car was functioning as designed. At one point, I was even told that if I didn’t like the car, I should consider buying a different one. The overall interaction felt dismissive and unprofessional.
Throughout the interaction, I felt dismissed and talked down to, and I couldn’t shake the feeling that this treatment was influenced by the fact that I am a young woman. I left the dealership feeling belittled and uncomfortable, without even going back inside.
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by contreras_jessica
Verified Customer
Verified Customer
Jun 14, 2026 -
Al Piemonte Buick GMC responded
We acknowledge your review and are currently looking into the events you’ve detailed.
This is not a welcoming environment.
The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the fi
The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the first time I’ve been there. It’s almost like a culture that has been set by whoever’s in charge.
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by andrewramir
Verified Customer
Verified Customer
Other Employees Tagged:
I don’t recall their name. But I interacted with three of them in the same day and they all had the same attitude.
May 03, 2026 -
Al Piemonte Buick GMC responded
Thank you for your feedback, Andrew. We appreciate you taking the time to share your experience with us at Al Piemonte Buick GMC. We understand that a welcoming environment is important, and we value your input on our customer interactions. Your concerns will be shared with our team as we strive to enhance our service culture. If you have any further insights or wish to discuss this matter, please feel free to reach out to us directly. We hope to provide a better experience on your next visit.
The Al Piemonte Buick GMC Team
888-851-4025
lines on back up camera not working, after several visits
the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a g
the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a go between but that's not getting the issue fixed.
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by WILLIAMRUHL
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2026 -
Al Piemonte Buick GMC responded
Thank you for sharing your experience with us, William. We understand your frustration regarding the ongoing issue with the backup camera. Your feedback is important, and we appreciate you highlighting Todd's efforts in service. We encourage you to reach out to us directly at Al Piemonte Buick GMC so we can discuss this matter further. Thank you again for your feedback.
The Al Piemonte Buick GMC Team
888-851-4025
Good fast and efficient service my car was serviced and
ready in a timely manner and cleaned
ready in a timely manner and cleaned
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by MRVITO
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Al Piemonte Buick GMC responded
Thank you for your kind words! It's great to hear you experienced good, fast, and efficient service at Al Piemonte Buick GMC. We take pride in ensuring our customers' vehicles are serviced in a timely manner and cleaned to perfection. We look forward to seeing you again for any future needs!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
It is always a pleasure to have the work done here.
They do a great job
They do a great job
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by JUANI738
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2026 -
Al Piemonte Buick GMC responded
Thank you for your kind words, Juan! We’re thrilled to hear that you always have a positive experience at Al Piemonte Buick GMC. We strive to provide top-notch service and appreciate your support. Looking forward to seeing you again soon!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
I always have a great experience when I have my Buick
Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work tha
Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work that has been done on my vehicle in the past.
I don’t have to go to a dealership to service my car. I want to and Todd is the reason. My vehicle is older and I keep up on the maintenance and I keep it nice.
I don’t have to worry about some shop trying to upsell me on something I don’t need. He explains everything and delivers it on time.
Let’s not forget about the Union technicians. They are also a reason I continue to come back. Skilled labor isn’t cheap and cheap labor isn’t skilled. I don’t have to worry about coming back because the problem wasn’t fixed the first time. They are trained professionals on the make and model of my vehicle.
Great team work!
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by g.ruggieri1993
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2026 -
Al Piemonte Buick GMC responded
Thank you so much for your wonderful review! We are thrilled to hear that you consistently have a great experience with us at Al Piemonte Buick GMC, especially with Todd. It's fantastic that he recognizes your name and the work that has been done on your vehicle in the past. We pride ourselves on our skilled technicians and appreciate your acknowledgment of their hard work. We look forward to seeing you again for your future maintenance needs—your loyalty means a lot to us!
Sincerely,
The Al Piemonte Buick GMC Team
888-851-4025
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16 yrs, 9 mos
