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Todd Froehlich

Overview Reviews (502) Inventory (235)

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Todd Froehlich

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7

502 Reviews

Overview Reviews (502) Inventory (235)

Dealership Experience

16 yrs, 7 mos

Industry Experience

24 yrs, 2 mos

4.7

502 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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502 Reviews of Todd Froehlich

May 02, 2026

Dealership Rating

Employee Rating

This is not a welcoming environment. The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the fi The front desk guys are not friendly. They may be effective, but it wouldn’t hurt for them to say Hello! Good morning, How are you? This isn’t the first time I’ve been there. It’s almost like a culture that has been set by whoever’s in charge. More

by andrewramir

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: I don’t recall their name. But I interacted with three of them in the same day and they all had the same attitude.

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May 03, 2026 -

Al Piemonte Buick GMC responded

Thank you for your feedback, Andrew. We appreciate you taking the time to share your experience with us at Al Piemonte Buick GMC. We understand that a welcoming environment is important, and we value your input on our customer interactions. Your concerns will be shared with our team as we strive to enhance our service culture. If you have any further insights or wish to discuss this matter, please feel free to reach out to us directly. We hope to provide a better experience on your next visit. The Al Piemonte Buick GMC Team 888-851-4025

April 23, 2026

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Employee Rating

lines on back up camera not working, after several visits the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a g the issue still has not been resolved. I get the impression no one has any idea how to correct the problem. Todd in service has been excellent as a go between but that's not getting the issue fixed. More

by WILLIAMRUHL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2026 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us, William. We understand your frustration regarding the ongoing issue with the backup camera. Your feedback is important, and we appreciate you highlighting Todd's efforts in service. We encourage you to reach out to us directly at Al Piemonte Buick GMC so we can discuss this matter further. Thank you again for your feedback. The Al Piemonte Buick GMC Team 888-851-4025

March 29, 2026

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Employee Rating

Good fast and efficient service my car was serviced and ready in a timely manner and cleaned ready in a timely manner and cleaned More

by MRVITO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 30, 2026 -

Al Piemonte Buick GMC responded

Thank you for your kind words! It's great to hear you experienced good, fast, and efficient service at Al Piemonte Buick GMC. We take pride in ensuring our customers' vehicles are serviced in a timely manner and cleaned to perfection. We look forward to seeing you again for any future needs! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 27, 2026

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Employee Rating

It is always a pleasure to have the work done here. They do a great job They do a great job More

by JUANI738

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

Al Piemonte Buick GMC responded

Thank you for your kind words, Juan! We’re thrilled to hear that you always have a positive experience at Al Piemonte Buick GMC. We strive to provide top-notch service and appreciate your support. Looking forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 24, 2026

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Employee Rating

I always have a great experience when I have my Buick Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work tha Enclave serviced by Al Piemonte Buick. I always ask for Todd and he delivers without any problems. When I call he recognizes my name and the work that has been done on my vehicle in the past. I don’t have to go to a dealership to service my car. I want to and Todd is the reason. My vehicle is older and I keep up on the maintenance and I keep it nice. I don’t have to worry about some shop trying to upsell me on something I don’t need. He explains everything and delivers it on time. Let’s not forget about the Union technicians. They are also a reason I continue to come back. Skilled labor isn’t cheap and cheap labor isn’t skilled. I don’t have to worry about coming back because the problem wasn’t fixed the first time. They are trained professionals on the make and model of my vehicle. Great team work! More

by g.ruggieri1993

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 25, 2026 -

Al Piemonte Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that you consistently have a great experience with us at Al Piemonte Buick GMC, especially with Todd. It's fantastic that he recognizes your name and the work that has been done on your vehicle in the past. We pride ourselves on our skilled technicians and appreciate your acknowledgment of their hard work. We look forward to seeing you again for your future maintenance needs—your loyalty means a lot to us! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 24, 2026

Dealership Rating

Employee Rating

Service writer Todd Froehlich was friendly and helpful. He explained in detail and followed up with us when vehicle was ready. Will definitely ask for he next time. He explained in detail and followed up with us when vehicle was ready. Will definitely ask for he next time. More

by andree.lanera

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 25, 2026 -

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback, Andree! We're thrilled to hear about your positive experience with Todd at Al Piemonte Buick GMC. It’s great to know that he was able to assist you so well and keep you informed throughout the process. We look forward to seeing you again for your next visit! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 21, 2026

Dealership Rating

Employee Rating

Randy was friendly, communicative and very thorough. I was very happy with the service and the work done on my vehicle. I was very happy with the service and the work done on my vehicle. More

by JSIDORYK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Randy

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Mar 22, 2026 -

Al Piemonte Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Randy and that you were satisfied with the service and work done on your vehicle at Al Piemonte Buick GMC. We appreciate your feedback and look forward to seeing you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 21, 2026

Dealership Rating

Employee Rating

Services took me right away, and took care of the maintenance that was scheduled for my vehicle. They did a great job. maintenance that was scheduled for my vehicle. They did a great job. More

by cortezv1992

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 21, 2026 -

Al Piemonte Buick GMC responded

Thank you for your feedback! We’re happy to hear that your maintenance experience at Al Piemonte Buick GMC was handled promptly and to your satisfaction. We look forward to seeing you again for your future vehicle needs! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 19, 2026

Dealership Rating

Employee Rating

Todd and the service staff are outstanding! Excellent each and every time a visit is needed. Great Job! Excellent each and every time a visit is needed. Great Job! More

by ANDREWFIDONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry the shuttle driver - always friendly and prompt!

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Mar 19, 2026 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review, Andrew! We truly appreciate your kind words about Todd and our service staff at Al Piemonte Buick GMC. It's fantastic to hear that you've had excellent experiences during your visits. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 17, 2026

Dealership Rating

Employee Rating

you guys made my day getting me in the dream mobile! After my experience with my truck. Sebastian you made it all happen with ease! great experience with finance also. You guys made it seamless! After my experience with my truck. Sebastian you made it all happen with ease! great experience with finance also. You guys made it seamless! More

by KWISE3364

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sebastian Reyes Garcia , Derek Howard

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Mar 17, 2026 -

Al Piemonte Buick GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at Al Piemonte Buick GMC and that Sebastian was able to help you get into your dream vehicle with ease. It’s fantastic to know that the financing process was seamless for you as well. We appreciate your feedback and look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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