Al Piemonte Buick GMC - Service Center

I made an appointment on your website for 1 of my 2 Free oil changes, promised to me when I bought my vehicle in November from advantage Chevrolet. I was not allowed to use this because I didn’t know the ex oil changes, promised to me when I bought my vehicle in November from advantage Chevrolet. I was not allowed to use this because I didn’t know the extended warranty company….? Why could I make the appointment and did your website acknowledge I had two free oil changes under my name, VIN number etc, but couldn’t be figured out in person at the dealership? I also was charged for a tire rotate when I never authorized one. The advisor misunderstood and thought I said, “yes rotate the tires.” However, I get free rotations at a tire chain. I would never pay $40+ to have my tires rotated. Yet, at the window, here’s my invoice $109.11. Very disappointing experience. More

On 12/13/21 we brought our 2016 Buick Cascada in for an oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid chan oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid changed as well. We agreed and left after paying a $600 bill. We were forced to return on Saturday 12/18/2021 because the car exuded a strong, pungent burning smell. Nicolas Moore, the service writer, was very attentive to our concern. He reported that they found oil spilled on the frame near the filter and that was splashing on the exhaust system and burning. The spill was cleaned and the car no longer exudes the burning smell. Nicolas was attentive to the issue, He did not want us to have to return on Monday. We are senior citizens and in over fifty years of oil changes, we never have had one where the technician had an "accident" and failed to clean his/her mess. We were further disappointed, after spending an unnecessary (in our minds) Saturday morning getting an issue fixed that should not have happened, we were not even assured that our next oil change would be on the dealer. No voucher. No coupon. No recompense for our time spent due to the dealer's error. More

I went for a oil change and it was done in a timely manner every time i go there i het good service and it is convenient and the dealer ship is close to where i live i always like going there because manner every time i go there i het good service and it is convenient and the dealer ship is close to where i live i always like going there because the service employee and the employee who work on the vehicles know what they are doing i have been to other dealer ship and i don't get the service that i get from al Piemonte Buick Gmc More

The service at Al Piemonte Buick GMC rocks. Everyone is so knowledgeable and friendly. Kudos to Todd who always remembers me and Rick who took care of an issue I had with great ease. so knowledgeable and friendly. Kudos to Todd who always remembers me and Rick who took care of an issue I had with great ease. More

Nicholas Moore was very professional and personal and answered all my questions. He is a great asset to the service department and dealership! answered all my questions. He is a great asset to the service department and dealership! More

Todd and the service team were awesome as usual! Great customer service and support, very happy customer service and support, very happy More

The customer service is spot on my advisor went above and beyond work was completely done to my satisfaction beyond work was completely done to my satisfaction More

Satisfied so far. Service didn't explain everything very well but then they had the mechanic come talk to me. He explained everything perfectly. I was also able to clarify some information about the problem well but then they had the mechanic come talk to me. He explained everything perfectly. I was also able to clarify some information about the problem with him as well. The part has been ordered and hopefully everything will be working again once it is replaced. More

Service techs were very approachable and helpful. Considering we didn’t have an appointment, service was reasonably timed. Nick was very helpful. Thanks again! Considering we didn’t have an appointment, service was reasonably timed. Nick was very helpful. Thanks again! More

Excellent service. Todd was very helpful and pleasant. We'll definitely be back next time. We'll definitely be back next time. More