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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
640 Reviews

640 Reviews of Al Piemonte Buick GMC - Service Center

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December 04, 2021

The service department knows about what is wrong when the customer comes in and checks also they are curties More

by nigelgallyot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Dec 08, 2021 -

Al Piemonte Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 04, 2021

Very satisfied with service advisor. Communications and follow-up very good. Very satisfied with service experience. More

by chgtrnsprt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Al Piemonte Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 02, 2021

Excellent experience Done in less than an hour ! Todd was very personable but I was surprised no one wore masks More

by HOTRODMORGAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Piemonte Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 01, 2021

Good customer service. Didn’t have a long wait… was in and out. They even washed the car too. More

by MTORRES8662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Dec 02, 2021 -

Al Piemonte Buick GMC responded

MTORRES8662, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 20, 2021

Todd Froehlich does a super job. He is very thorough in his explanation what has to be done to my car everytime I visit your service department. Todd always explains what has to be done to have my car wor More

by WILLIEONE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 22, 2021 -

Al Piemonte Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 19, 2021

Customer service agent showed lack of knowledge toward my car needs and also he didn’t provide good customer service and concern More

by MSPAULETTE73
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Dec 28, 2021 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. The Al Piemonte Buick GMC Team 888-851-4025

November 18, 2021

I really appreciate the service and respect that I receive when I come for service. And the maintenance on my vehicle ha always been spot on. More

by kam2351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas, Jose Valdivia
Nov 19, 2021 -

Al Piemonte Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 17, 2021

Our service person, Todd is fantastic. He is personable, knowledgeable and always makes sure our GMC is operating at peak performance. If he notices something that could be an issue down the road, he will More

by linda.kochanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Al Piemonte Buick GMC responded

Linda, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 16, 2021

What a terrific service department. Knowledgeable, friendly and fair pricing. Excellent customer service and a free car wash too. More

by NEWCARFROM CASTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 17, 2021 -

Al Piemonte Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 11, 2021

Dropped off my car because I got a message that my car needed service, Todd is always fast, respectable, and provides great customer service. More

by goanngo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Al Piemonte Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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