Al Piemonte Buick GMC - Service Center

The service was terrible!!! We had a trailer hitch installed and all they did was order and install the bracket. My husband had to go back the next day to pick up the "hitch" part and they ordered th installed and all they did was order and install the bracket. My husband had to go back the next day to pick up the "hitch" part and they ordered the wrong size!!! We told them on Tuesday that we needed the hitch on our GMC Terrain by Saturday(we bought this vehicle at Howard GMC in 2018, but now Al Piemonte owns it), well now its Saturday and have no hitch just a bracket AND then we were told we won't be charged the restocking fee for the wrong size hitch that the parts dept. ordered incorrectly!!! We plan on trading in our 2015 GMC Terrain with 72,000 miles within the next year, I'll tell you what, that purchase will NO T be taking pace at Al Piemonte GMC!!! More

Came in for my service appointment and added a comment to the notes that needed to be looked at and after everything was done I asked did that get looked at and the guy said he didn't see anything in my note the notes that needed to be looked at and after everything was done I asked did that get looked at and the guy said he didn't see anything in my notes, however he took care of the problem with no issue. Thanks! More

The muffler repair is working beautifully but the ABS system lite came back once so far. I’m going to ride it more and see what happens. system lite came back once so far. I’m going to ride it more and see what happens. More

The service at Al Piemonte GMC is stellar from their initial greeting to figuring out the reason for the visit. They are laser-focused on ensuring that you have an optimal experience with the least amo initial greeting to figuring out the reason for the visit. They are laser-focused on ensuring that you have an optimal experience with the least amount of wait time possible. More

You are the best and I am always satisfied with your services, thank you for your professionalism and I am very pleased that I bought my GMC from you services, thank you for your professionalism and I am very pleased that I bought my GMC from you More

Your service department always makes us feel welcomed when greeted by Todd. He gives us a quick assessments and updates as service is being completed on our vehicle. when greeted by Todd. He gives us a quick assessments and updates as service is being completed on our vehicle. More

Always great service and always reliable... Took great care of my husband when his Denali broke down the other day...thanks Todd for your help. care of my husband when his Denali broke down the other day...thanks Todd for your help. More

Service rep Todd is very knowledgeable in his profession who explains the service required and keeps you informed on the progress of the maintenance required. who explains the service required and keeps you informed on the progress of the maintenance required. More

Dustin was fantastic to deal with , very knowledgeable and friendly! Was able to get me shuttled back home and then pick me back Up to pick up my vehicle. and friendly! Was able to get me shuttled back home and then pick me back Up to pick up my vehicle. More

Very professional group, ensured that my concerns were addressed and made the process very easy. Would recommend and will be returning for future service at this location. addressed and made the process very easy. Would recommend and will be returning for future service at this location. More