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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
640 Reviews

640 Reviews of Al Piemonte Buick GMC - Service Center

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June 30, 2020

The service is so horrible every time I come there it feels like they are doing us a favorite. It is like we are bothering them especially Todd More

by KAROLINA.GNIECKI11
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2020

The people were great and ron the sales person excellent help and the guy in the warranty dept funny guy hooked is up I'll recomend my friends to their dealer More

by DANNY111623
Recommend Dealer
Yes
Employees Worked With
Jim Constantine, Dave Webb, Vivian SALAZAR, Eric Salazar, Ron Brown
June 26, 2020

Covid Cleaning Had the car done sooner then what we were told! Was very clean and smelled great. The outside was cleaned up as well. Very good More

by JONNAJESKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
June 26, 2020

They do fantastic job and they take care of the people really good I like my experience with this dealership and I hope they keep going with the nice job they do it More

by HENRY B
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Jamie Bedolla, Lori Devega, Gigi Lopez
June 19, 2020

The service provided was excellent and the issues I experienced with my vehicle were not only repaired but in a shorter time frame than I anticipated. More

by PATRINALEWIS
Recommend Dealer
Yes
Employees Worked With
Lori Devega
June 15, 2020

Promised a Truck Loaner - No Truck for me Called me to sanitize my truck and explained my transmission was about to give out after getting it back with a thumbs up last time. So the lady was More

by SCTTWILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Al Piemonte Buick GMC responded

Mr. Wiley, I am sorry to hear about your experience today, we strive to take care of ALL customers - regardless if they purchase here or not! We specifically have brand new loaner trucks for customers like yourself in our fleet, however due to the national back order of many parts due to COVID 19 related shutdowns, our fleet is unusually busy! I would be happy to schedule a reservation for you specifically for a pickup truck as soon as one becomes available - or if you are OK with a non Sierra courtesy vehicle I am happy to see if we can accommodate one much sooner. Feel free to email me directly @ Michael@apbuickbuickgmc.com or call me at my direct line - 630-532-6451 and we can get this set up for you! Take Care, Michael Hall General Sales Manager Al Piemonte Buick/GMC

June 15, 2020

They are Wonderful. They Accommodate You Very Nicely. They Go Above and Beyond To Make Sure You are Satisfied.Love Them!!!! Lori Makes Sure She Does Everything In Her power To Fox Things In Service. Tony More

by tiara_spivery
Recommend Dealer
Yes
Employees Worked With
Tony Losacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Devega, Eric Salazar, Gigi Lopez
June 08, 2020

The dealership was nice and clean the service staff was friendly and professional as well as willing to go the extra mile by providing my a wet towel to wipe of some grease left by the mechanic. More

by CHICOGUTIERREZ82
Recommend Dealer
Yes
Employees Worked With
Lori Devega
June 04, 2020

Top notch. GiGi kept me well and formed on the work being done with my car. I will be back for regular service such as oil changes ect... More

by BS_REID
Recommend Dealer
Yes
Employees Worked With
Gigi Lopez
June 03, 2020

FANTASTIC SERVICE done on my Yukon XL. Eric was phenomenal in keeping me informed on the status of my vehicle. I highly reccomend this dealership! More

by leevellsaldana
Recommend Dealer
Yes
Employees Worked With
Eric Salazar
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