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Al Piemonte Buick GMC - Service Center
Elmhurst, IL
643 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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643 Reviews of Al Piemonte Buick GMC - Service Center
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March 15, 2020
Very good Very professional good experience will use this dealership again thank you for your service have been here before and no complaints. Thank you again Very professional good experience will use this dealership again thank you for your service have been here before and no complaints. Thank you again for everything. More
by MRIVERA929
Verified CustomerEmployees Worked With
Scott Wilson
March 14, 2020
I drove for nealy a hour to get my oil change. I had to wait 2 additionsl hours to get the oil actually changed. I will be using a Buick dealership closer to home from now on. wait 2 additionsl hours to get the oil actually changed. I will be using a Buick dealership closer to home from now on. More
by tfalkner88
Employees Worked With
March 09, 2020
Absolute Horrible Experience I bought my vehicle from Al Piemonte Buick GMC in 2015 when the dealership was owned by Howard Buick GMC. After the switch, the level of customer serv I bought my vehicle from Al Piemonte Buick GMC in 2015 when the dealership was owned by Howard Buick GMC. After the switch, the level of customer services I was accustomed to receiving plummeted drastically. I took my vehicle in for a repair, paid for a service, only to find out less than 24 hours later the repair was never done, and also I was asked to bring my vehicle back in and was to be charged for the service I already paid for. I picked my vehicle and the porter brought my vehicle out to the front of the dealership unwashed and unvacuumed. Unacceptable. The fact that the service department barely answers the phone anymore is mindboggling. I will NEVER use this dealership for any service in the future. I even attempted to call another Al Piemonte service director from another dealership with hopes of receiving assistance, but my voicemail message was never returned. Shame on you Al Piemonte Buick GMC. The absolute worse service I have ever received from any company. More
by Unsatisfied Customer
March 09, 2020
Service Todd in service was helpful and honest. Most importantly the mechanics fix it right the first time. I have no problem bringing back my car for servic Todd in service was helpful and honest. Most importantly the mechanics fix it right the first time. I have no problem bringing back my car for service. More
by g.ruggieri1993
Employees Worked With
March 07, 2020
Gigi and Lisa at the service department are the best , yesterday I drop off my Car because check engine light was on and the time I get to the dealership my courtesy car was ready to go I never see any yesterday I drop off my Car because check engine light was on and the time I get to the dealership my courtesy car was ready to go I never see any dealer care so much about their customers Keep up the goo work More
by GPISANI72
Employees Worked With
Lisa , Michael Hall, Gigi Lopez, Ron Brown
March 04, 2020
Happy with service My car was so clean and shiny I had to check my license plate to be sure it was my car It took a little longer than I expected but it was worth it My car was so clean and shiny I had to check my license plate to be sure it was my car It took a little longer than I expected but it was worth it More
by suemajczan
Employees Worked With
Eric Salazar
March 01, 2020
Great service Todd is very courteous. Service is outstanding and very knowledgeable. Goes above and beyond for customers. Been going here for service for a long t Todd is very courteous. Service is outstanding and very knowledgeable. Goes above and beyond for customers. Been going here for service for a long time. Would definitely recommend it. More
by STEPHEN.LESNIAK
Employees Worked With
February 29, 2020
Great service and always quick and ready to help! Thank you for always giving me such great service and helping me get the best price you for always giving me such great service and helping me get the best price More
by PERFUMEGAL7
Employees Worked With
February 28, 2020
I purchased my SUV from Howard back in 2014. This was the third SUV that I've purchased from them. I have has great service from them. When they where bought out by Al Piemonte I didn't know what to ex the third SUV that I've purchased from them. I have has great service from them. When they where bought out by Al Piemonte I didn't know what to expect. Well , the service has not changed. The service writer are very attentive to my needs. They treat you as family not as some customer. The service staff that work on the cars, highly trained, and treat they work on , as their own. I trust the service department with my life. More
by dcbednarz
Employees Worked With
Lori Devega
