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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
643 Reviews

643 Reviews of Al Piemonte Buick GMC - Service Center

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February 28, 2020

Stopped in Wednesday, tire low. They checked pressure on all 4 tires and added where needed. Out in 15 minutes. Thursday, rear tire low again. Brought it in 7 am. Found a nail in it, repaired, done by 10 More

by RSPURPLEPASSION
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Team

February 28, 2020

The service department is always friendly and helpful. Todd is always honest and informative about my car. The schedule is also very much flexible with my time. More

by MAGGIEUTTERBACK1220
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Team

February 27, 2020

SERVICE I DEALT WITH TODD FROEHLICH WHO IS VERY PROFESIONAL MY RECOMMENDATION: TO RETAIN GOOD PEOPLE IS TO REWARD THEM! LET ME KNOW WHAT U THINK More

by jamesturus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Al Piemonte Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Al Piemonte Team

February 27, 2020

Working with Todd is consistently a good experience. Fact based, genuine, solid with his knowledge of the service team and my vehicle. Feedback for the survey team, demanding a minimum number of words More

by EAANDERSON2
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Al Piemonte Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Al Piemonte Team

February 26, 2020

I was amazed with the service the staff there is friendly and The sales manger Kevin is heaven sent lord knows I truly thank god for him amazing guy and I will send anyone to this dealership More

by Carlene
Recommend Dealer
Yes
Employees Worked With
Sales manager Kevin
Mar 06, 2020 -

Al Piemonte Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Al Piemonte Team

February 25, 2020

My experience at the new Al Piemonte Buick GMC was a My experience at the new Al Piemonte Buick GMC was a good one and the service manager Todd took care of my issues and the mechanics did a thorough in More

by FISHFIRST2003
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Al Piemonte Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Al Piemonte Team

February 20, 2020

todd has been my service rep. since i bought both of my cars there and took them in for service he always went the extra mile to help me i dont really know the rest of the team but every one is so nice , More

by ECAMINATA
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Constantine, Elizabeth Guerra, Ervin Memusha
Feb 21, 2020 -

Al Piemonte Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Al Piemonte Team

February 17, 2020

Brought car in to be fixed for a warranty issue. They claimed they fixed our car but issue persists. Would never go back here and will get my vehicle fixed elsewhere. More

by JONLEIMAN
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Devega, Eric Salazar, Gigi Lopez
Feb 21, 2020 -

Al Piemonte Buick GMC responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Al Piemonte Team

February 17, 2020

Great service .Todd was great ! brought my sierra in for an oil change , brake job, and fuel system cleaning. everything was done in a timely matter and the vehicle wash washed . im More

by mike.lopardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 21, 2020 -

Al Piemonte Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Al Piemonte Team

February 12, 2020

general check up and oil and filter changed Your service people are excellent. TODD FROEHLICH does a exceptional job and takes time to explain too me what has to be done.. Service people are qu More

by WILLIEONE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Al Piemonte Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Al Piemonte Team

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