Al Piemonte Ford

I had an extremely disappointing experience with this dealership. Their customer service was rude, dismissive, and disrespectful from the start. I brought my vehicle in because of known recall issues th dealership. Their customer service was rude, dismissive, and disrespectful from the start. I brought my vehicle in because of known recall issues that should have been addressed by the manufacturer and dealership. Instead of taking responsibility and helping resolve the problem, they required me to pay money just to inspect or view the vehicle. To make matters worse, I had to pay to have the car towed to their dealership, only to be told there was little they could do for me. Rather than assisting with the recall-related concerns, their primary focus seemed to be trying to sell me another vehicle. There was no effort to provide meaningful support, explain my options, or stand behind the products they service. What made the experience even more frustrating was being told that they would have treated me differently if they had known my father had purchased many vehicles from their dealership over the years. Good customer service should be provided to every customer, not based on whether they have a family history of buying cars there. That comment only reinforced the feeling that I was not being treated fairly or respectfully. After the expense and inconvenience of towing my vehicle there, I expected far better treatment and a genuine attempt to help. Instead, I was met with poor service and a lack of accountability. I would not recommend this dealership to anyone looking for honest service, professionalism, or customer care. More

Great people. This is my 3rd time buying a vehicle here. Everyone is very helpful. This is my 3rd time buying a vehicle here. Everyone is very helpful. More

Named brand dealership with used car dealership energy. Your buying experience will be fast and easy, but if you fail to get ANY agreements in writing then good luck with them keeping their word. Gladly b Your buying experience will be fast and easy, but if you fail to get ANY agreements in writing then good luck with them keeping their word. Gladly buy a vehicle here if you wish to have your car buying experience ruined. I'm convinced they buy google reviews. Poor people that will continue to fall for their lies. This place sells loans, not cars. Be aware Sales man “eddy” is a lier More

I have taken my car there a few times. Always had Perla as my service rep. And never had a problem. She is friendly,efficient and goes above and beyond what's required. She's a credit to t Always had Perla as my service rep. And never had a problem. She is friendly,efficient and goes above and beyond what's required. She's a credit to the dealership More

Everyone was friendly, helpful and accommodating. We were greeted as soon as we walked in. They worked with us to find the right car at the right price. We were greeted as soon as we walked in. They worked with us to find the right car at the right price. More

I had a great experience with the purchase of my 2021 Ford Bronco there. Unfortunately, the customer service from their service department has been anything but helpful - and finally left me exhausted, y Ford Bronco there. Unfortunately, the customer service from their service department has been anything but helpful - and finally left me exhausted, yelling, and hanging up, which is not like me when dealing with customer service folks. I was able to resolve the same issue at another dealership in about an hour total and at no charge since it was emissions issue covered by a Ford Customer Satisfaction Bulletin. More

Salesman was very courteous, informative, helpful and professional. Andre Collier is the best at what he does. professional. Andre Collier is the best at what he does. More

4 days for an oil change, drop it off Wednesday morning for a check engine light. Saturday I had to call and vehicle was ready for pick up and no one gave me a callback to tell me it was ready!!! for a check engine light. Saturday I had to call and vehicle was ready for pick up and no one gave me a callback to tell me it was ready!!! More

This is our second time this year purchasing a vehicle, Edgar Garcia has been extremely helpful. He is extremely detailed and professional . Definitely recommend coming to Al Piemonte ford with Edgar Edgar Garcia has been extremely helpful. He is extremely detailed and professional . Definitely recommend coming to Al Piemonte ford with Edgar More

Horrible service they bent my key & they obviously didn't know what they were doing overcharged still didn't tell me what was going on with my car the ford in north aurora is better they know what they are d know what they were doing overcharged still didn't tell me what was going on with my car the ford in north aurora is better they know what they are doing. I may not have a car now single parent of three with no transportation to work horrible Worked with Christopher Ghan More