Al Piemonte Ford

Always purchase my car from this place, but after the service I received today 11/25/22 never will come back to this location again. Got over charger for work done on my car. Mr Juan Solis, my Advisor gr service I received today 11/25/22 never will come back to this location again. Got over charger for work done on my car. Mr Juan Solis, my Advisor great customer service, but sorry never will come to this place again. More

Dont take your car here for service. I made an appointment at 10 to have truck repaired. When i arrived they told me it would be at least 1-2 days to even look at truck. Why make appoint I made an appointment at 10 to have truck repaired. When i arrived they told me it would be at least 1-2 days to even look at truck. Why make appointments then??? Horrible customer service. More

BEWARE, ** BLACK MOLD in my Expedition. DO NOT BUY A VEHICLE FROM THIS COMPANY!! Purchased my 2020 Ford Expedition Max Limited for over $54,000. I came from out of state and drover over DO NOT BUY A VEHICLE FROM THIS COMPANY!! Purchased my 2020 Ford Expedition Max Limited for over $54,000. I came from out of state and drover over 3 hours to purchase this vehicle. ****Newest Update. Aug 2022 Many Ford Models yes (Expedition Max) is one of them, has a major issue, TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31-Aug-2018. My vehicle is beyond damaged due to this. I have BLACK MOLD underneath my passenger floorboard carpet. This black mold is due to this issue with the A/C leaking. In the two months i have owned this vehicle, my children have been sick and been seen at their physician twice due to illness. DING DING!!! They were exposed to BLACK MOLD. I have spoke to the Director John, he refuses to fix the A/C Leak and replace the carpet that is damaged and is a hazard to our health! I can NOT drive my vehicle due to the contamination of black mold. This is a FORD dealership, they knew this was a common issue and turned an eye, they don't care. I was told if i wanted something perfect that i would need to spend more money and buy BRAND NEW, basically belittling me since i bought a used auto. My original complaint was Upon driving home on the toll road the bumper starts flapping in the wind, i had to pull over to prevent it from riping off. It is completely broke and needs replaced.. I reached out to my sales guy, he put me in contact with Renan Simone who is a sales manager, he was rude, discriminatory towards me for being a female! Not once but TWICE i was hung up by this man, he belittled me and kept cutting me off, i couldn't barley get a word in, then when it was my time to talk he would cut me off again. This customer service has been horrible!!!!!!! All they care about is making a sale!!! Regarding the bumper, Director John as agreed to have the bumper replaced at a local Ford body shop, but wants to quite me by signing a document were i cant speak about Al Piedmonte in any/all matters. They want to silent me. BLACK MOLD. please see attached photos. I need a safe, and non contaminated vehicle that does not have black mold. Al Piemonte, do the right thing. You sold this Expedition knowing it had this underlying issues, As a ford dealership this is unacceptable. I am Livid. More

Unable to answer questions sent via email. Just automated messages and nothing of substance. Was hoping for more. Just automated messages and nothing of substance. Was hoping for more. More

Found auto online. Sent request for more info. Was reached out to right away from Miguel. He was friendly. Every request I asked that he fulfilled immediately. He took Sent request for more info. Was reached out to right away from Miguel. He was friendly. Every request I asked that he fulfilled immediately. He took videos of everything I asked for. I traveled almost 3 hours to buy this vehicle. Was greeted with friendly faces and good customer service. Miguel and his manager Scott were funny and genuine. I had a few requests and Miguel made them happen. I am now happy to be a new proud owner of a 2020 Ford expedition max limited. Thanks for everything. Speaking with the finance manager when finalizing paperwork he also was very nice and was formative of the warranties he is able to offer. 😀😀😀 More

Gouging customers with dealer markups on new cars. Sales people rude and don’t seem to care. Sales people rude and don’t seem to care. More

We just text. They were very courteous and helpful. Not pushy. Possibly the place I might purchase from. They were very courteous and helpful. Not pushy. Possibly the place I might purchase from. More

Horrible experience. Car was listed for sale at a price and they bait and switched the number upon arrival at the dealership. This is illegal under Illinois law and was told bu the sales manager he didnt c and they bait and switched the number upon arrival at the dealership. This is illegal under Illinois law and was told bu the sales manager he didnt care. More

Brought a jeep have not made my first payment yet and vehicles been at service 3 times and they can not fix the problem really not to mention the vehicle service are so rude. vehicles been at service 3 times and they can not fix the problem really not to mention the vehicle service are so rude. More