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Al Piemonte Ford
Melrose Park, IL
522 Reviews
It is our mission at Al Piemonte Ford to treat each and every shopper, customer, and employee with the same professionalism and courtesy as we would treat our own families.
Al Piemonte Ford has a large, state-of-the-art facility, with a huge inventory of New and Pre-owned Vehicles. We have a courteous and professional sales and management team. We've been serving Melrose Park, Chicagoland area, Northern Illinois, Northwest Indiana, and Southeastern Wisconsin for over 40 years. Let us help you get your next new Ford vehicle.
We pride ourselves on the honesty and integrity of our staff and our company-wide, customer-centric sales approach that ensures an enjoyable, hassle-free purchase and ownership experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 522 reviews
September 18, 2012
Lanell was extremely friendly and gave us a great deal. Lanell was extremely professional I would highly recommend him to any friends or family. It was a pleasure dealing with Lanell, and he made the sales Lanell was extremely professional I would highly recommend him to any friends or family. It was a pleasure dealing with Lanell, and he made the sales experience go smooth. More
by james.novak
Employees Worked With
Lanell Grey, Lanell Gray
September 15, 2012
I am so satisfied getting my car. Actually, I and my I am so satisfied getting my car. Actually, I and my husband went to that dealership and checked the price and test driving. Jimmy Todaro is our deal I am so satisfied getting my car. Actually, I and my husband went to that dealership and checked the price and test driving. Jimmy Todaro is our dealer and he was really professional and friendly. That day,we didn`t decide to buy a car and he was still so nice and gave us all the information he had. We stopped several dealerships in IL and we realized that he is the best. So, we came back to him and finally we got a car from him. He is the person you can buy a car.This is my first car in my whole life and I am ready to explore the World... Thank you so much,Jimmy Todaro and we will recommend you to our friends and family!!! Your hard work will pay! Take care! More
by Nami
Employees Worked With
Jimmy Todaro
September 08, 2012
I had a good experience purchasing my first car. The employee I worked with was knowledgeable about the pros and cons of each model we looked at. I would recommend the dealership to anyone looking for a employee I worked with was knowledgeable about the pros and cons of each model we looked at. I would recommend the dealership to anyone looking for a hassle-free, car-buying experience. More
by mtaormina
Employees Worked With
Jack Zareba
August 30, 2012
Purchasing a vehicle from a dealership can be a daunting task for even a seasoned car shopper. However, Al Piemonte Ford provided me with a very pleasant vehicle purchase experience. Everyone I interacted task for even a seasoned car shopper. However, Al Piemonte Ford provided me with a very pleasant vehicle purchase experience. Everyone I interacted with at the dealership was kind, courteous , and interested in providing me with exceptional service. They placed a fair and equitable value on my trade-in vehicle, which made it that much easier to decide to purchase a vehicle from them. Al Piemonte Ford is definitely a customer focused car dealership that I would recommend to all friends and relatives. More
by merlyn345
August 20, 2012
First of all, let me start by saying that I am crystal clear on what "as is, no warranty" means. When I decided to purchase a vehicle to tow my lightweight travel trailer, I turned to what I thought was clear on what "as is, no warranty" means. When I decided to purchase a vehicle to tow my lightweight travel trailer, I turned to what I thought was a reputable Ford dealer. Al Piemonte Ford had a high mileage 110K mile, 2000 Ford Expedition advertised on the internet for $4,470.00. Interested, I went to the dealer and talked to Moses (salesperson). We test drove the car. It drove okay for a 2000 model vehicle, except for the brakes. I told Moses I was going to use the vehicle for towing and for family trips, and was concerned with reliability and safety. I asked him if he could arrange to run it through the service department and have them inspect the vehicle to see what repairs it needed as well as any safety concerns, and I would pay for those repairs separately. They agreed to do the inspection. After about an hour, Tom Jahn (Service Director) returned and gave me the good news. The car was "well taken care of" and all it needed was a rear main seal and an axle seal, and it would cost me $516.00. When I specifically asked about the brakes, he told me they were at 60%. He told me there were no safety concerns. I agreed to the additional charges, they did the work the next day and I picked up the vehicle the next afternoon. Within a few days, the check engine light came on (just my luck), and I took it to a Ford dealer that was much closer to my house, Gurnee Ford, to diagnose the issue. They were excellent. While it was there, I asked if they could to a bumper to bumper inspection - just to see if Al Piemonte missed anything. Gurnee Ford did a thorough inspection, and told me it was about ready to fall apart. They gave me an estimate of about $3,000 - $4,000 in repair to fix everything, which included brakes (front and rear pads/rotors were critical), exhaust manifold gasket, rear trailing arms (upper and lower), new transmission cooling lines, a complete parking brake overhaul (the lines for the parking brake had disintegrated from rust, and the parking brake foot pedal would not go down), tune up, and a few other things. I had them do the exhaust manifold ($900) because I thought this may have been something that may not have been obvious to Al Piemonte's mechanics, but I immediately called Al Piemonte and spoke to Chuck Puzzzuto, the General Manager about the rest of the obvious issues. He told me that he would have to have the owner call me back. Todd O'Reilly, the Vice President, did call me back. I explained my concerns to him, including that another Ford dealer found items that required service on the vehicle, and his service department should have caught these issues on their inspection I requested before I purchased the vehicle, especially the parking brake that didn't work, a major safety concern. He dismissed Gurnee Ford's service department's findings by saying that it was "their job" to tell me things were wrong with the car so they could work on it. He told me the car was sold "as is". I explained that it was sold to me "as is", but the sale was contingent upon the condition of the vehicle, and his service department overlooked $4,000 worth of repair work. Todd agreed to have his Service Department look at the vehicle again, although no promises were made. I brought the car back to Julio Garcia and a different Service Manager. Julio set me up with a loaner vehicle and was very pleasant. A couple of days went by and I received a call from the other service manager. He told me that he confirmed, but didn't necessarily agree, with all of Gurnee Ford's findings. He told me that Mr. O'Rielly would agree to fix the parking brake and put front (not rear) brakes on the vehicle, but I would have to pay half. The rest of the items that Gurnee Ford found could wait until later, and were not immediately needed. I reluctantly agreed to that deal, and the next day went to pick up the car. Julio greeted me and told me the service manager (did not catch name) wanted to speak with me back in the shop. This service manager was very personable and was a straight talker. He told me that he was on vacation the week I purchased the car, and would have NEVER put it on the lot. He told me he would have sent it to auction, and to let this purchase mistake be a "life lesson". He showed me the pads and rotors that his mechanics took of the vehicle and said he has "never in his life" seen rotors and pads this bad. They literally crumbled away in his hands. He told me that the rear trailing arms did need to be replaced, but that was an expense they were not willing to go for, and that before I did it on my own, to wait a few months to see if I actually still wanted to invest that kind of money in this junker instead of just getting rid of it. He told me they tried their best to replace the parking brake - new shoes, pads and a line were put on, but they could still not get the brake to work. He told me they would have to take the gas tank off to get to where they thought the problem was, but the expense to do that "wasn't worth it because they were already upside down on this deal". He told me that they would be willing to leave the parking brake hardware that they installed on the vehicle anyway (even though it was still not working), and they would not charge me for the front brake work, and that was as far as they would be willing to go. I was at their mercy. At this point, I knew the car was totaled (it needed more in repair than what it was worth), so I asked if I could trade it in, and use the $4470 I paid for it on a new Expedition. They told me "now since they knew what was wrong with it, they would only give me $1,000.00" for it. And this was about a week after I bought it. I brought it to another independent shop to have it looked at to see if it could be saved, and they told me they have never seen a car that was as rusted out underneath as this, but there was no rust on the body. They could literally take their hand and put it through the holes in the rear trailing arms (I took pictures of this and will try to post). They told me if those would have come apart while towing with my family in the car, it would have been disastrous. The rear brake pads crumbled away when they took them off. They put the car up on a lift and showed me where the front end had rusted away. The bushings were all disintegrated from rust. They advised me not to drive the vehicle, in fear that the rear axle would fall off. I traded the car in a few weeks later for $1,500 and took delivery of a new Land Rover. I thought I was doing the right thing by buying a used Ford from a Ford Dealership that had been inspected by certified Ford Mechanics for obvious mechanical issues. All I needed was an extra, inexpensive, rd vehicle to tow my travel trailer. Instead I got an experience I would never forget and lost thousands of dollars in the process. I would advise you steer clear of this dealership. More
by pchadick
Employees Worked With
Todd O'Reilly, Julio Garcia
August 09, 2012
We were very pleased working with Damian in purchasing our new vehicle and it was also a pleasure working with Sam who took care of the financing in record time which was great. Ted is also an asset to y our new vehicle and it was also a pleasure working with Sam who took care of the financing in record time which was great. Ted is also an asset to your dealership as he is so helpful with the Sync system, going above & beyond to assist. More
by apienkos
Employees Worked With
Sam Hammad, Ted Nagel
July 26, 2012
I just bought a 2012 fusion here and the experience was outstanding. They took the time to explain to find the right car for my budget. My sales associate Jason was great. He took the time to explain th outstanding. They took the time to explain to find the right car for my budget. My sales associate Jason was great. He took the time to explain the details of each car, the time to test drive any of the cars I wanted, and he took the time to make sure I was satisfied with the purchase. I was extremely pleased with my car buying experience at Al Piemonte Ford. I recommend everyone to visit them and talk to a sales associate. More
by csanzeri
Employees Worked With
Christopher W Sanzeri, Jason Bono
July 26, 2012
THE CHEVY v.s FORD... ANYONE THAT KNOWS ME KNOWS I THE CHEVY v.s FORD... ANYONE THAT KNOWS ME KNOWS I ALWAY BEEN A CHEVY GUY, I WENT TO A LOT OF DEALERS THIS MONTH LOOKING FOR A NEW VEHICLE. ME AND THE CHEVY v.s FORD... ANYONE THAT KNOWS ME KNOWS I ALWAY BEEN A CHEVY GUY, I WENT TO A LOT OF DEALERS THIS MONTH LOOKING FOR A NEW VEHICLE. ME AND THE WIFE WAS ON ARE WAY HOME FROM SHOPPING WHEN WE STOPED AT A FORD DEALER I DON'T KNOW WHY WE STOPPED BUT WE DID WE WENT INTO "AL PIEMONTE FORD" AND WAS HELPPED RIGHT AWAY BY " MATT " THE SALESPERSON HE WAS POLITE AND KNOWS HIS JOB AND HELPFUL HE HAD SHOWN US TWO VEHICLES THE ESCAPE AND THE EDGE WE HAD TEST DROVE BOTH AFTER TEST DRIVING THE EDGE I HAD TO HAVE IT THE EQUINOX THAT I HAD WAS NO MATCH TO THE EDGE THE EDGE HAD A SMOOTHER RIDE AND ALOT MORE LUXURIES THE TOUCH SCREEN FEELS LIKE MY I-PHONE I HAD TRADED IN THAT EQUINOX AND NOW I AM A FORD GUY AND THE FUNNY THING IS MY WIFE BOUGHT THE OTHER VEHICLE WE DROVE THAT DAY BECAUSE SHE LIKE THAT ONE SO WE LEFT WITH TWO VEHICLES THAT DAY.. I RECOMMEND ANYONE AND EVERYONE THAT LOOKING FOR A NEW OR USED VEHICE TO GOTO " AL PIEMONTE FORD " AND ASK FOR "MATT" OR " CEN " THE SEALS G.M. THEY ARE THE BEST PEOPLE TO DEAL WITH ALSO LET THEM KNOW I " ANTHONY EVOLA " SENT YOU IN FOR A GOOD DEAL. YOU WILL NOT BE SORRY WE WASN'T AND YOU WILL BE AS HAPPY AS WE ARE. AL PIEMONTE FORD , 2500 W. NORTH AVE , MELROSE PARK ILLINOIS 60160 DON'T FOR GET TO ASK FOR "MATT" OR " CEN " AND TELL THEM I SENT YOU!! ANTHONY EVOLA... On Facebook page. More
by Anthony V. Evola
Employees Worked With
Matt Szajewski and Cen Salifoski, Cen Salifoski, Matt Szajewski
July 26, 2012
It was a great experiece dealing with such a professional staff, I did not feel preasure at all, they were very patient and answered all my questions and concerns. The minute you walk in, to the time you lea staff, I did not feel preasure at all, they were very patient and answered all my questions and concerns. The minute you walk in, to the time you leave everyone acknowledges your presence and tries to make sure you are being help. Al Piemonte, has such a large array of inventory, that you will find your vehicle at a great price. It was worth the 20 miles I drove to get a great deal. More
by ahood7
July 15, 2012
Let me first say that I dislike going anywhere to get the "buy a new car experience" because it generally ends up as the "here we go again" experience. Well I'm a person that rarely gets shocked but at Al P "buy a new car experience" because it generally ends up as the "here we go again" experience. Well I'm a person that rarely gets shocked but at Al Piemonte Ford it happened. A real human being (Jason Bono) stepped up to assist me and right from the start he kept the "sales pitch" open and honest. More important he actually listened to what I was saying and geared the whole process toward my expectations. Bam, my credit report comes back and it is less than steller so I suddenly feel that this deal will go down the drain but in steps Sam Hammad. I don't know how he did what he did but the deal went through and with a far greater result than I could have possibly imagined. The entire experience went very smooth, trhese two gentlemen were extremely helpfull, and all off my negative thoughts were gone. Even at the end of the deal when some other obsticle could have stopped the deal I was given options on payment that worked for me. I drove home in my new Focus and have been happy since. Jason and Sam, Thanks for listening and going the extra step to help. Highly recommended if you are looking for a new vehicle. More
by rkough
Employees Worked With
Sam Hammad, Jason Bono
