Al Spitzer Ford - Service Center

My truck was brought in for routine maintenance. The service was excellent! whether I’m leasing a new vehicle We’re having routine service Spitzer has this been the place I will go. Great people! service was excellent! whether I’m leasing a new vehicle We’re having routine service Spitzer has this been the place I will go. Great people! More

warranty work Work was performed promptly and on time. Warranty work completed without issues and within time frame service was scheduled to be done. Staff helpfu Work was performed promptly and on time. Warranty work completed without issues and within time frame service was scheduled to be done. Staff helpful and easy to work with More

Always get Great service when I come into Al Spitzer Ford. Very courteous, and knowledgeable. Have always been satisfied, and have recommended others to you, and they have purchased trucks/cars with yo Ford. Very courteous, and knowledgeable. Have always been satisfied, and have recommended others to you, and they have purchased trucks/cars with you! More

Great fast service - staff was very courteous and made sure I was taken care of quickly. Loved the car wash given with out having to ask! sure I was taken care of quickly. Loved the car wash given with out having to ask! More

Great as Usual Spitzer has been my dealership for almost 9 years now. I do not go to anyone else to service my autos. They even add air to my tires when I need it. Spitzer has been my dealership for almost 9 years now. I do not go to anyone else to service my autos. They even add air to my tires when I need it. More

Fast and excellant The service was fast and everyone treated me with respect and also my Fusion. I have had my cars serviced at Spitzer for many years and I keep coming The service was fast and everyone treated me with respect and also my Fusion. I have had my cars serviced at Spitzer for many years and I keep coming back.. I have not purchased my car from Cuyahoga Falls, but will when I am ready to buy a new one. More

New tire We needed new tires in a hurry with the winter weather coming up. Because of hectic work schedules and travel requirements for work, it’s very hard to We needed new tires in a hurry with the winter weather coming up. Because of hectic work schedules and travel requirements for work, it’s very hard to schedule a time for the car to be in the shop. The guys in the service department were able to get us in on a Saturday morning and we were able to pick it up same day. Awesome! More

Had the routine mileage checkup Had no issues and very friendly helpful staff! As always!! I have been buying/leassing cars from Spitzer at this dealership for over 15 yrs because Had no issues and very friendly helpful staff! As always!! I have been buying/leassing cars from Spitzer at this dealership for over 15 yrs because of the front office (Brett and the various sales managers etc.) and their spectacular service department!!!! Thank you so much! More

I was satisfied with everything that was done to my car . I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it wasn’t the dealerships fault it was it was my fault I had another commitment. More

Wonderful Experience at Al Spitzer Ford in Hartville, OH I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a Friday late afternoon. I called the dealership that I use at home and was told to call a local Ford dealership if possible. I called the Al Spitzer Ford dealership in Cuyahoga Falls, OH on Saturday. Their service department didn't have any openings, but it was recommended that I call the Al Spitzer Ford dealership in Hartville, OH. I did call there and Zack, the customer service person, couldn't have been nicer. He said to bring it in when I could get there and that they would look at it. I did take it to the dealership and it was a great experience. Zack was very helpful and the service department took the car in within 10 minutes of my arrival. Within a half hour, they had fixed the problem and Zack said there was no charge. It was a wonderful experience and it was so nice to know that the Ford dealership in Hartville, OH went out of their way to help me while I was so far away from home. I have talked to my dealership and told them of my experience! I would recommend this dealership to anyone!! More