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Al Spitzer Ford - Service Center
Cuyahoga Falls, OH
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Al Spitzer Ford - Service Center
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July 09, 2024
Scott Gilmore was eager to help check me in for service and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more ye and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more years of being messy and with 4 boys of his own, I will believe him. Scott made sure I was happy with the car and walked me to it when I picked it up. That was a nice touch. More
by gvanstory
Employees Worked With
Other Employees :
Alicia was very friendly as I was paying the bill.
May 10, 2024
Lucia Thomas did a great job with the service to the Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100! Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100! More
by kurt spen
Employees Worked With
Lucia Thomas Service Al Spitzer Ford
November 16, 2023
Scott Gilmore and the service department, took care of me and my Flex. They went above and beyond to make my experience a good one. Highly recommend. and my Flex. They went above and beyond to make my experience a good one. Highly recommend. More
by Cart4d
Employees Worked With
Scott Gilmore
October 13, 2023
The service advisor Lucia Thomas was very professional and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some ch and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some change. One item that showed a complete lack of professionalism was a simple tire rotate. Technician rotated tires and is very obvious that they never checked tire pressure as the rear tires that were set to 70psi were now on the front and front tires that measured 52psi were now on the back resulting in a low tire pressure alarm. If they would have checked the sticker in the door jamb they would know to check and set per specs. Now someone would have had to drive vehicle out of shop so that I can receive and that person as well just thought nothing of the low tire pressure alarm. Can you just take an additional couple minutes to check at that point !!! NOPE... More
by gpalocko
Employees Worked With
Lucia Thomas 5-star*****
September 14, 2023
Great service. Only problem was making appointment as I was put through to "girl who makes apptmts for service". She had. Voice mail & I was not called back. After Only problem was making appointment as I was put through to "girl who makes apptmts for service". She had. Voice mail & I was not called back. After waiting for a lengthy time I tried again & I reached Service Dept for appointment. Line dropped, it happens. I called back & got an apptmt. Service was handled great! More
by MamaMary
Employees Worked With
James Newton
September 09, 2023
Lindsey Warner was our point of contact when we brought our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would reco our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would recommend that when texting she identifies her name so we knew who to ask for when we called to check on status. She did a superb job helping to get all three recalls completed with our Ford Fusion. Thank you! More
by pipoca86
Employees Worked With
Nicholas Hesson, James Newton
