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108 Reviews of Al Spitzer Ford - Service Center
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September 27, 2024
Scott Torrence was a superb Service Advisor. We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spi We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spitzer Ford. Scott checked us in and kept us informed all along the repair process. We thought it would take 5 to 6 hours, but Scott and his team delivered in less than 3 hours. He was courteous, professional, efficient, and obviously dedicated to top-notch service. Well done!! More
by James
July 18, 2024
Scott Gilmore was the Spitzer representative that made sure I was taken care of. I appreciated his professionalism and candor while making sure I was completely satisfied. sure I was taken care of. I appreciated his professionalism and candor while making sure I was completely satisfied. More
by jebrech
Employees Worked With
Scott Gilmore
July 09, 2024
Scott Gilmore was eager to help check me in for service and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more ye and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more years of being messy and with 4 boys of his own, I will believe him. Scott made sure I was happy with the car and walked me to it when I picked it up. That was a nice touch. More
by gvanstory
Employees Worked With
Other Employees :
Alicia was very friendly as I was paying the bill.
May 10, 2024
Lucia Thomas did a great job with the service to the Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100! Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100! More
by kurt spen
Employees Worked With
Lucia Thomas Service Al Spitzer Ford
November 16, 2023
Scott Gilmore and the service department, took care of me and my Flex. They went above and beyond to make my experience a good one. Highly recommend. and my Flex. They went above and beyond to make my experience a good one. Highly recommend. More
by Cart4d
Employees Worked With
Scott Gilmore
October 13, 2023
The service advisor Lucia Thomas was very professional and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some ch and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some change. One item that showed a complete lack of professionalism was a simple tire rotate. Technician rotated tires and is very obvious that they never checked tire pressure as the rear tires that were set to 70psi were now on the front and front tires that measured 52psi were now on the back resulting in a low tire pressure alarm. If they would have checked the sticker in the door jamb they would know to check and set per specs. Now someone would have had to drive vehicle out of shop so that I can receive and that person as well just thought nothing of the low tire pressure alarm. Can you just take an additional couple minutes to check at that point !!! NOPE... More
by gpalocko
Employees Worked With
Lucia Thomas 5-star*****
