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Al Spitzer Ford - Service Center
Cuyahoga Falls, OH
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Al Spitzer Ford - Service Center
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August 03, 2023
Lindsay was SO Very Helpful with All my questions & nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & prett nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & pretty! More
by chrisgerakis
Employees Worked With
Lindsey Warner
June 14, 2023
I believe the service department did very good job. Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is workin Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is working just fine. My biggest complaint would be the pricing of service. I had thoughts of going to a non-dealership to get my service done but the only reason I came there is because of the points I have that gave me money off of my service. I was quoted $1300 to replace front struts that the service text said need to be addressed someday. That is just outrageous. $300 to put a thermostat that is also out rages. So my complaints are not with the service or the job they do but overall value I guess.. More
by rburner72
Employees Worked With
Nicholas Hesson, James Newton
May 17, 2023
Lindsey helped me out so much with getting my tires and oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the gu oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the guys who shuttled me were kind and drove carefully. More
by Shonnie
Employees Worked With
Lindsey, Lucia, Hunter and Ryan
April 20, 2023
Scott Gilmore and Lucia are the best of the best. I couldn't have asked for more in terms of courtesy, friendliness, and helpfulness. I will highly recommend Spitzer Ford to all my friends and family I couldn't have asked for more in terms of courtesy, friendliness, and helpfulness. I will highly recommend Spitzer Ford to all my friends and family. If and when I should ever decide to purchase a new vehicle, I will only purchase from the Spitzer dealership. More
by agnbj
Employees Worked With
Scott Gilmore, Lucia
March 22, 2023
Lucia kept me informed about progress on the repair and that one of the problems I reported was covered under a recall. Have never had a better service experience! that one of the problems I reported was covered under a recall. Have never had a better service experience! More
by cnmorgan
Employees Worked With
Lucia Thomas
March 21, 2023
Scott Gilmore service advisor was helpful and knowledgeable. I will be going back to Spitzer for my service needs in the future very professional and helpful dealership. knowledgeable. I will be going back to Spitzer for my service needs in the future very professional and helpful dealership. More
by loretta r
Employees Worked With
Scott Gilmore
March 03, 2023
Scott Gilmore took great care of me, I really appreciate it. The work done on my passenger front inside door panel didn't hold up though, I think I was charged $75 for it and it is the same or maybe wors it. The work done on my passenger front inside door panel didn't hold up though, I think I was charged $75 for it and it is the same or maybe worse than it was, what can I do? More
by Rick Whelan
Employees Worked With
Scott Gilmore
