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Al Spitzer Ford - Service Center

Cuyahoga Falls, OH

4.9
106 Reviews

106 Reviews of Al Spitzer Ford - Service Center

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February 25, 2023

Dealership was very clean; everyone was very helpful. I plan to consider purchasing another car with this dealership. More

by Carlton0377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson, James Newton
Mar 02, 2023 -

Al Spitzer Ford responded

Carlton, Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to assist you in any way possible and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

February 24, 2023

I never take my auto to anywhere else. The service department always handle any problem fast and efficiently. Advising me of my options and the quickly handling the service needed. More

by Betty Lou Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson
Feb 24, 2023 -

Al Spitzer Ford responded

Betty, Thank you so much for your positive review! We are so glad that our team could provide you with quality and efficient service. It is an honor to know how confident you are in our efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come!

February 24, 2023

We were shopping when our car would not start. After we were able to start going again we immediately drove to our dealer, Al Spitzer Ford. Mr. Urbas was able to take care of us without an appo More

by ski330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Urbas
Mar 02, 2023 -

Al Spitzer Ford responded

Thank you for sharing your positive experience with us! We are so glad that Matthew and the team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 14, 2023

We came in to look at a used truck, it was not what we wanted. The salesman listened to what we were looking for, and said he would give me a call. He had 1 more idea, a low mileage truck on the lot - i More

by ckirkpatrick9544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the above, I am not good with names
Feb 14, 2023 -

Al Spitzer Ford responded

Thank you so much for your wonderful review! We are happy to hear that our team could provide you with top-notch service. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

January 25, 2023

Service completed on time and within the estimated cost. what more could a person want? I dealt with Matt Urbas. More

by docmatrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Urbas
Jan 31, 2023 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Matthew could provide you with quality and efficient service throughout your visit. it is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

December 13, 2022

Couldn't have been better. .. Lucia Thomas processed me in efficiently & pointed me to the lobby's waiting room while the work was done. I had my book, a Soft Chair, & the TV. More

by js112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Thomas, Cesar Hernandez
Dec 13, 2022 -

Al Spitzer Ford responded

Thank you for taking the time to leave us this positive review! We are so glad that Lucia and the team could provide you with a smooth and efficient experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 29, 2022

I only go to Al Spitzer Ford for ALL of my vehicles service work. From the initial write up at the service desk to the necessary maintenance ... to go anywhere else would simply be a mistake. You More

by Kenny Grams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia - helpful beyond measure
Dec 01, 2022 -

Al Spitzer Ford responded

Kenny, Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that our team could consistently provide you with quality and efficient service. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 14, 2022

They got the problem saved very quickly Scott Gilmore did a good job Thank You More

by Margaret’
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
Nov 16, 2022 -

Al Spitzer Ford responded

Margaret, Thank you so much for your positive review! We are so glad that Scott took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 29, 2022

I had a wonderful visit, and as always everyone was very helpful, friendly and wonderful. I will for sure come back. More

by Tonia.hollen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucia Thomas
Sep 30, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with a top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 28, 2022

Had an emergency. Door would not lock. Lucia got me in, ordered the part and it was fixed by noon the next day. They kept my truck overnight, in an enclosed and fenced More

by Mmalek2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucia
Aug 31, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Lucia and the team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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