Al Spitzer Ford - Service Center

I was very happy that the service provider had spent the time to setup the Ford application and explained what it did for me and the car. He was very helpful in this situation since it had not been done whe time to setup the Ford application and explained what it did for me and the car. He was very helpful in this situation since it had not been done when I purchased the vehicle. More

Lindsy Warner went above and beyond to help me with my issue with the display on my 2018 Escape. Al Spitzer Ford is a good all around dealership, especially in the service department. I am a repeat custom issue with the display on my 2018 Escape. Al Spitzer Ford is a good all around dealership, especially in the service department. I am a repeat customer, and will continue to rely on them for any future needs. More

Great service from Vernon. I got in for a next day appointment and a part under warranty was replaced for free. My bill included a list of services and costs suggested for my n I got in for a next day appointment and a part under warranty was replaced for free. My bill included a list of services and costs suggested for my next visit. Very helpful. More

This was my second visit to Al Spitzer Ford in Cuyahoga This was my second visit to Al Spitzer Ford in Cuyahoga Falls. Both visits have been nothing but amazing! Lindsey Warner was so nice, and even thoug This was my second visit to Al Spitzer Ford in Cuyahoga Falls. Both visits have been nothing but amazing! Lindsey Warner was so nice, and even though they were busy I felt that she focused on each customer perfectly. I was also super appreciative of Lucia getting me in so quickly. As a healthcare worker, I understand being short staffed. She not only got me in, but assured me I’d be out in plenty of time for work. Then Lindsey doubled that assurance and everyone involved made it happen! I will absolutely keep using this dealer for my service needs! More

Great service on all my vehicles. Lyndsey Warner did a great job. I was in and out. great job. I was in and out. More

I just want to say that I appreciate Linsey Warner as she signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was p signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was positive, knowledgeable, and efficient. More

Very fast service. Everyone is friendly and professional. I appreciate their hard work and service I appreciate their hard work and service More

I am saddened that I had to give such a low review regarding Al-Spitzer but the way I was treated was very disappointing! Told by my local mechanic the issue with my car was from a reason of 2015 Ford regarding Al-Spitzer but the way I was treated was very disappointing! Told by my local mechanic the issue with my car was from a reason of 2015 Ford Focus Recall. I was told that Ford would need to fix with no charge due to the recall. Knowing my title was a salvaged title, I asked my local mechanic did that matter and I was told "No" they still have to repair. I set appointment with Al-Spitzer on September 9th and dropped off my car. I receive a phone call from Ford Service employee to be told yes the car does have issues due to the reasons of the recall....BUT they can't repair because my title was salvaged. (My car was in an accident before I purchased and man completely rebuilt the car) I said I don't understand my local mechanic told me to bring to you and it didn't matter it should be fixed. AL-Spitzer employee then starts going over "MY BILL" I said bill for what? He said "well we still looked at your car and told you what was wrong." I said, yes but why would you have them still look at my car if you knew right off the bat that it was a salvaged title and you couldn't work on it? He stated "well we assumed you would want us to look at it." I was in shock, you "assumed?" why did you not call me and ask me first then. He was very dismissive and proceeded to demand payment. I am speechless that a company would be so disgraceful to take customers money so underhanded. I am still trying to find out how my title being salvaged that my car does not deserved to be repaired with the recall. I was told it needed to be a "safety recall" before they would repair it, well I have read the recall guidelines and it states with this issue in the car, it can leak transmission fluid and even catch fire. So the fact that any of this can happen my car should be repaired like any other. I will be reaching out to multiple websites to pursue my money returned from Al-Spitzer for underhandedly charging me along with getting Ford to repair my car before I end up in a car accident. So at the end of the day SHAME ON YOU AL-SPITZER! More