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Al Spitzer Ford - Service Center
Cuyahoga Falls, OH
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Al Spitzer Ford - Service Center
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October 25, 2020
I had fast courteous service that went above and beyond what needed to be done. They answered all my questions and took the initiative to wash my truck. Thank you Zyan Sheffield. what needed to be done. They answered all my questions and took the initiative to wash my truck. Thank you Zyan Sheffield. More
by Christyn Devis
Employees Worked With
Zyan Sheffield
October 17, 2020
David Welch greeted me when I brought my 2020 Explorer in for the works, he took my keys, said I could sit in waiting area he would take care of everything. When my Explorer was ready he brought my keys back for the works, he took my keys, said I could sit in waiting area he would take care of everything. When my Explorer was ready he brought my keys back, said my Explorer was washed and ready to go. I used Ford Pass points to pay for the works. It was all very easy and David was very nice, polite highly recommend him to take care of your Ford service More
by nancy415
Employees Worked With
David Welch, Tex Welch
October 10, 2020
When in for a warranty claim on my transmission lines and they ended up fixing a ton more. Best service in Akron area. Recommended for all services and sales. they ended up fixing a ton more. Best service in Akron area. Recommended for all services and sales. More
by craff58
October 03, 2020
The Spitzer team has in the past and present taken care of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. More
by Don
September 29, 2020
David Welch and the Spitzer service department were very professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce More
by blaine_bruce4361
Employees Worked With
Welch, David
September 23, 2020
The service dept at Al Spitzer Ford is a joke, taken my car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray pro car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray problem then the service advisor trying to tell me that my battery is low which would cause the transmission to act faulty, took my car to the place I bought the battery had it checked along with charging system came up exceptional, called Klaben Ford and the foreman advised me that he never heard of such a thing, theres a class action lawsuit in regards to the transmission, this is there way of not wanting to take care of there customers More
by drnjr88
Employees Worked With
Nicholas Hesson, James Newton
September 04, 2020
They did what I needed done and were quick about it. I drive past another Ford dealer to have my work done at Spitzer Ford. drive past another Ford dealer to have my work done at Spitzer Ford. More
by STEINHEISERR
Employees Worked With
July 24, 2020
We have used Al Spitzer Ford for all our service needs. Their location is close and their employees are experienced and their customer service is exceptional. Their location is close and their employees are experienced and their customer service is exceptional. More
by Tadsjd1106
Employees Worked With
We worked with Zee in service
July 21, 2020
Fantastic service experience will be back for sure. Very friendly, knowledgeable, and friendly. I took my car if for a simple service and they. Showed me what I needed. Took there time to explain exactly wh friendly, knowledgeable, and friendly. I took my car if for a simple service and they. Showed me what I needed. Took there time to explain exactly what I needed More
by Car123
Employees Worked With
Jamie Smoot, David Welch, Zyan Sheffield , Nicholas Hesson
July 21, 2020
Sync Problem-GPS loses satellite Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." Aft Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." After a very thorough examination, it was seen that the system was up to date, no known issues were found (with Sync.) It was found that the system was set to auto-update. This, it was stated to me, could possibly cause the problem if there was an update while driving, the system would be interrupted. . This seems logical. The recommendation was to turn off auto-update, which has been done. It is now to be monitored for a problem reoccurrence. The recommendation seems reasonable, so we will monitor to see what now happens. The technical folks were thorough and reviewed the situation carefully. More
by edgenotes2
Employees Worked With
