Al Spitzer Ford - Service Center

This Spitzer Dealership offers excellent service by appointment or in emergency situations. The staff is the best, helping the customer and doing their UTMOST to insure the customer receives the BEST appointment or in emergency situations. The staff is the best, helping the customer and doing their UTMOST to insure the customer receives the BEST service and leaves HAPPY! More

David Welsh was very friendly and helpful in determining what work I did or did not need to get done. My key gob went thru the laundry and I figured it needed reprogramming. The service department tried the what work I did or did not need to get done. My key gob went thru the laundry and I figured it needed reprogramming. The service department tried the less costly route first and got it working with a battery thought I needed brake pads, but they determined the pad was not getting engaged properly. I forgot I had recall notice, but Dave took care of it. It took a while but regular updates and a proffered bag of chex (;-) mix helped. I feel safer in my car. Thanks Dave More

Erin Jekubik in the service dept was very friendly, informative and helpful. Even the mechanics we were very patient and helpful! I had previously had a less than stellar experience in a different dep informative and helpful. Even the mechanics we were very patient and helpful! I had previously had a less than stellar experience in a different dept but am happy to see that the service dept is operating at a higher level. More

I had fast courteous service that went above and beyond what needed to be done. They answered all my questions and took the initiative to wash my truck. Thank you Zyan Sheffield. what needed to be done. They answered all my questions and took the initiative to wash my truck. Thank you Zyan Sheffield. More

David Welch greeted me when I brought my 2020 Explorer in for the works, he took my keys, said I could sit in waiting area he would take care of everything. When my Explorer was ready he brought my keys back for the works, he took my keys, said I could sit in waiting area he would take care of everything. When my Explorer was ready he brought my keys back, said my Explorer was washed and ready to go. I used Ford Pass points to pay for the works. It was all very easy and David was very nice, polite highly recommend him to take care of your Ford service More

When in for a warranty claim on my transmission lines and they ended up fixing a ton more. Best service in Akron area. Recommended for all services and sales. they ended up fixing a ton more. Best service in Akron area. Recommended for all services and sales. More

The Spitzer team has in the past and present taken care of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. of my every vehicle need. I am very pleased with my servicing. I will continue to have my vehicle serviced at Spitzer. More

David Welch and the Spitzer service department were very professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce professional and accommodating, especially since we were having a Buick serviced and not a Ford. Well done. Blaine & Diana Bruce More

The service dept at Al Spitzer Ford is a joke, taken my car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray pro car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray problem then the service advisor trying to tell me that my battery is low which would cause the transmission to act faulty, took my car to the place I bought the battery had it checked along with charging system came up exceptional, called Klaben Ford and the foreman advised me that he never heard of such a thing, theres a class action lawsuit in regards to the transmission, this is there way of not wanting to take care of there customers More

They did what I needed done and were quick about it. I drive past another Ford dealer to have my work done at Spitzer Ford. drive past another Ford dealer to have my work done at Spitzer Ford. More