Albrecht Buick GMC of Wakefield

There were several parts on back up and my vehicle was at the dealership for over two weeks. There were no loaners available and the dealership would not re-imburse for a rental as I was out of warranty. My the dealership for over two weeks. There were no loaners available and the dealership would not re-imburse for a rental as I was out of warranty. My vehicle is the only vehicle in my household. The dealership needs to do a better job of providing substitute when there are delays in service. Thanks More

Nick was great! He answered all my questions helped me get the exact truck I wanted! He answered all my questions helped me get the exact truck I wanted! More

Great people Nick was extremely helpful goes out of way to make you are satisfied Great experience to make you are satisfied Great experience More

Very cordial, very helpful, everything done as promised, paperwork completed in a timely manner. Would definitely purchase a vehicle from this dealership and salesman paperwork completed in a timely manner. Would definitely purchase a vehicle from this dealership and salesman More

Nick Gatto was outstanding and I would buy another truck in the future if you have people like Nick Gatto. He made it easy and answered all of my concerns. in the future if you have people like Nick Gatto. He made it easy and answered all of my concerns. More

Had a great experience with Albrecht GMC. The whole team worked hard to help me get my new vehicle same day. Specially thankful to Nick Gatto and Jon Warren were absolutely amazing with me. The whole team worked hard to help me get my new vehicle same day. Specially thankful to Nick Gatto and Jon Warren were absolutely amazing with me. It was truly smooth experience! ⭐️⭐️⭐️⭐️⭐️ More

Nick was awesome. He explained and answered everything in a very low pressure environment. I also got a great deal. Very appreciative of Nicks expertise and help . He explained and answered everything in a very low pressure environment. I also got a great deal. Very appreciative of Nicks expertise and help . More

BEWARE! ! This is in regards to both the finance department/finance manager Jon Warren and the service department. First I'll start with the service. I purch ! This is in regards to both the finance department/finance manager Jon Warren and the service department. First I'll start with the service. I purchased a used 2021 ram 1500 truck from them in September 2025. The sale included 4 new tires which were put on a few days later which was fine but for some reason they did not have the physical registration in their possession yet when I had gone back to the dealership for tires. Ok not a huge deal but I had 7 days to get an inspection sticker which was quickly approaching. Once I finally was emailed the registration I was planning to go get a sticker the next day but the CEL came on for a faulty air dam shutter located in the grill so I contacted my salesman to let him know of the issue. Since was under the initial warranty period I could not seek service elsewhere and would have to have them look at it. So again I drove an hour+ to dealership to have them run diagnostics to check the problem and after 2 hrs waiting they informed me that it was in fact a faulty grille shutter system and they would have to order the parts and would call me when they came in to schedule a day to have repaired. So due to that issue I now had until the beginning of November to have the inspection done to allow time to get the parts in and have the repair done. Needless to say the dealership never called me back to give an update on if they got the parts in or to schedule a day to have it done even after reaching out to them to inquire about it. November came and went and nothing. Now during this time the check engine light turned off and the code cleared so I was able to get an inspection sticker but this is beyond the point because clearly there is an issue with that particular part/system that needed to be addressed and they were supposed to take care of it especially considering it was within the first 90 days of purchase. Now onto the finance department and specifically the manager Jon Warren. At the time of purchase I added a vehicle service contract, which on my actual contract in several places, states that it is through Allstate. This leads to the next issue of the truck needing service. In early February I went to my local ram dealership due to a hard shifting issue and after an extensive diagnosis it was determined to be in need of 2 front CV axles and service to the front differential. I explained I had a service contact though Allstate when I purchased the truck and gave them the information I had including the claims phone number. They called me back stating that Allstate had no record of me having a contract with them even though that what I was told and states on my purchase contract. Come to find out the service contract was through another company called smart autocare which I was not aware of. Long story short after spending a very large amount of money on this service contract and over a week for an adjuster from smart autocare to come out to the ram dealership to approve the work they would only cover basically half of the required parts and labor that was necessary to be done even though supposedly this was their "best policy". This set me back nearly $2k after all said and done. After this ordeal I decided to cut my losses with smart autocare and wanted to cancel and go a different direction. On 2/20 I drove to the dealership to cancel and was told by Jon I needed certain paperwork to initiate the cancellation which I didn't have handy but he gave me his card and told me to email him what is needed, which I did on 2/21, and assured me he will take care of it. After sending several emails to Jon in the next 2 weeks to check on the status, which he never responded to once, I made another trip to the dealership on 3/6 to hand him the documents in person and he said it would be taken care of. So here we are 3 weeks later on 3/30 and after yet more unresponded to emails I still have not received a confirmation email from him as promised. Would not recommend this dealership! More

I honestly couldn’t have asked for a better experience, and a huge part of that was thanks to Ayoub Dakiri. From the start, he treated me with genuine respect and made the entire process feel easy and stre and a huge part of that was thanks to Ayoub Dakiri. From the start, he treated me with genuine respect and made the entire process feel easy and stress-free. He was patient, knowledgeable, and took the time to answer every question without ever making me feel rushed or pressured. Everything moved quickly and smoothly, and he made sure I understood every step along the way. You can tell he truly cares about his customers and wants them to leave happy and confident in their decision. If you’re going to this dealership, I highly recommend asking for Ayoub — he made what could’ve been a stressful experience feel simple and enjoyable. More