Albrecht Buick GMC of Wakefield

Had an awful experience here. Viewed a car twice and then put a deposit down. They sold it from under us over the weekend. Apparently it had happened not long before also, so they screwed someone else too. C put a deposit down. They sold it from under us over the weekend. Apparently it had happened not long before also, so they screwed someone else too. Couldn't trust them after the things they were saying and doing weren't lining up. They tried to 'make it up' but didn't actually have much of an offer for us. Very weak effort. Very disappointing experience. We walked away after weeks of waiting to see if they'd help make it right......and they just didn't seem to care to do that. More

My husband and I went to Albrecht Buick on Saturday for the first time and ended up walking away with two new cars! Gabriel Cortes was our salesman and he was amazing! He was knowledgeable and accommodatin the first time and ended up walking away with two new cars! Gabriel Cortes was our salesman and he was amazing! He was knowledgeable and accommodating. He went above and beyond to help us with both cars and we are extremely happy. The rest of the staff were also super friendly and welcoming from the minute we walked in. The whole process was quick easy and fast. I definitely recommend and we'll be back for our next cars! Thanks again! More

If you're thinking about buying a car from Albrecht Buick GMC of Wakefield run for the hills, run fast and run far. The sales person we dealt with wasn't a bad guy, and can't blame him he's new and if we had GMC of Wakefield run for the hills, run fast and run far. The sales person we dealt with wasn't a bad guy, and can't blame him he's new and if we had any issues with him it would be a direct reflection of training from top down. Speaking of leadership at the top lets talk about the General Manager who we had the pleasure of meeting, well to be honest probably better off not meeting him because they would have one less negative review on every platform on the internet. The car that we were picking up was a great deal there is no hiding that however when my friend decided to buy the car there was a headlight(definitely a safety item on a car) that was completely out of alignment and as result the bumper was being damage and paint was chipping. The dealership agreed in writing to fix the damage prior to my friend taking possession of his new car. This all started about two weeks ago, so finally he gets the call the car is ready on 7/16 and come on down everything is fixed and ready to go. Good to mention that the dealership is over an hour away, so we both took time off of work drove down to pick up the car. Well to our surprise the headlight wasn't fixed it didn't even look like it was touched if you compared the picture of the car online and the car in person, the sales associate told us its not perfect but the best we can do...clearly management need to work more on training. Anyways we said thats not acceptable. The sales associate had the sales manager come out he looked at it was very nice reasonable and didn't treat us in any rude manner he looked at it said we will obviously take care of this without question, he said he thinks the bumper needs to be replaced as his diagnosis was that the bumper was where the damage was. He said guys we're sorry about this we'll get it fixed properly and have it ready for pick up on Tuesday. Mr. General Manager you should take a lesson out of you sales manages book about how to treat customers and provide customer service. We said okay, thank you and we'll see you next week. Fast forward to today Wednesday 7/21 we drive over an hour because my friend got the call everything is fixed and good to go. We get there and the car is parked out front we take a look at the head light it looked better, however it still was not fixed. We let the sales guy know who responded by saying it's not a brand new car. (spoiler alert the GM said the same thing which just goes to show he can't train his staff) so i asked you have a lot of used cars on the lot so what you're telling me is that you guys don't care what your customers get if there was something wrong because the cars older? So he went to get his manager. Gentleman came out took a look at the headlight we tried to explain what his counterpart said and he started raising his voice and yelling at me because i wasn't buying the car my friend was and rather than being like, guys I hear you, however this has been to the body shop it's the best we can do if you don't want the car we'll give your money back or i can warranty that the light and bumper will be without an issue ( solution finally landed on) the conversation would have been done and everyone would be happy and frankly you guys would avoid a ton a bad press. Instead Mr. GM came out and started trying to play mr. tough guy maybe he was intimated by me or just doesn't get out of his office so he was ready insult customers and yell at people. He started screaming if you don't want the car don't buy it and i'll give you your money back. Couple problems with that you've already pulled his credit, wasted over 2 weeks of his time made us drive up 2 times to look at damage that was to be fixed and wasn't frankly not driving off with the car would not have been an option. When I called Mr.GM out for his lack of customer service he screamed even more and just walked away, I just was stating facts. Not to mention they charged my friend $100 to fill his tires with nitrogen but there was no green cap on the tires indicating that was the case. (I told him almost any mechanic and tire shop has nitrogen for the tires and ha was robbed) so we're taking his car to see if they actually filled the tires with nitrogen or if they actually stole from him? More