Alden Buick GMC

I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.

Great service Paid attention to tires and noticed that our safety inspection sticker was due which I had not noticed. Provided the inspection, chang d the oil and rotated the tires.

I had no idea buying a new truck could be this easy. Marc was very knowledgeable and more than friendly. He went out of his way to make me feel comfortable and worked harder than anyone anywhere else to get the exact price I was looking to pay. I've bought many cars in my life and I only wish I had met Marc years ago. If you're looking to buy a new or used car or truck it would be in your best interest to go to Alden and ask for Marc Mello. He is an asset to this company and I look forward to buying more vehicles from him for everyone in my family. This was my best experience ever in a car dealership. Thank you Marc for making this whole process simple.

Went to this dealership service dept with a few different GM vehicles I've owned and may I say I wouldn't look anywhere else or even let anyone else touch my GM vehicle. These guys really know there GMs and never questionable when you leave the service dept. whether they fixed it right or how long is the repair going to last. Brought my 97 Pontiac Grand Prix in for transmission repairs and tuning and felt like my car was in good hands and they kept me informed throughout the repairs of what if any others repairs were needed. Also brought my 05 Pontiac Grand Prix in for service recently and accessory installation and they once again came through with flying colors. You ask them a question no matter what and they are on it 100% of the times. Just a very great unquestionable service area to deal with and would highly recommend them to anyone and everyone. Prices can at times be a bit much but well worth it.

My car has been in to service for the same problem twice. If i were to total the amount of time I was with out my car i would have to say about 1 1/2 months. Im sending this because Roy and Bill have been so great with trying to find the problem. I am VERY UNHAPPY with the car i purchased. We paid a LOT of money for it and the reliability of it sucks.

Although it took me three visits to the service shop in order to resolve my issue, I was pleasantly surprised by the genuine desire to assist my problematic service need. Roy was professional, funny, apologetic and empathetic. I've been doing business with this location for years and have not always felt that the service agent understood what a significant inconvenience it is to be without your personal vehicle, as well as the angst of wondering how much the repair will cost. Had i encountered that indifference again, i likely would have taken my car elsewhere rather than return for a third time to drop my car for the same issue.

What a great experience! My 2008 Saturn Vue's sunroof was not working (after sale installation at time of purchase). I could not find any dealer to repair. Alden Service Dept. (great guy-friendly and informative)suggested a company in RI. I called the company and they called me back in 10 minutes, assisted in reprogramming the sunroof and it now works! Thanks for a great experience!!

Excellent service! Rui is very nice and helpful. He supplied me with a loaner car which was very nice. I had a brake job done and got new tires. My car drives like a new car! I will definately return to this dealership for service. They were excellent in every way!

I usually never fill out surveys but I feel that the employee that helped me deserves some recognition. He was very friendly and helpful. Also, without me having to ask for a car to use so that I wouldn't have to wait at the dealership, he offered right away and I appreciated that very much. And the price was very reasonable. I hope that I get the same service everytime I go there!

They were friendly, gave me what I wanted for my trade, gave a good price, found a truck with the options I wanted. overall a good experience. I am a return customer. The place is clean. they always serviced my prior vehicle properly. John was a very good salesman