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Alderman's Toyota

Rutland, VT

4.8
365 Reviews
Alderman's Toyota located in Rutland is proud to be one of the premier dealerships in Vermont. From the moment you walk into our service department, you'll see that our commitment to Customer Service is second to none. We strive to make every visit to Alderman's Toyota an excellent one - for the life of your vehicle, whether for sales, finance, service, parts, or a visit to our brand-new, state of the art car wash. We are proud to serve customers in Rutland, Killington, Manchester, Middlebury, White River Junction, & Woodstock, VT as well as Whitehall, NY. We are also conveniently located right down the street from the junction of Route 4 & Route 7!
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33 Seward Rd

Rutland, VT

05701

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Showing 365 reviews

January 13, 2021

I was told by the service representative that my scheduled repair would be done in 15 minutes or at the most 30 minutes and I wouldn’t have to arrange a ride home. One hour later the work was final More

by Lorimoore93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth
Jan 13, 2021 -

Alderman's Toyota responded

I sincerely apologize for the delay and miscommunication here. You are absolutely right that any miscommunication of time is unacceptable. We strive to give out the most accurate time estimates to our customers based on the parts for the job, and something clearly happened here that shouldn't have. I am going to dive into this situation further with my team and determine the breakdown of communication that occurred during your interaction. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

January 07, 2021

They were awesome. Thank you for always giving me a ride back to work and bring my car to me when it is completed. Your team rocks More

by Beitelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know her name but they all were very nice.
Jan 07, 2021 -

Alderman's Toyota responded

It was our pleasure to assist you! Thank you for choosing Alderman’s Toyota and taking the time to leave us a great review.

January 02, 2021

Super quick, efficiently done with the 25k checkup! They originally said about a hour and called in 40 minutes to say it was done! Perfect More

by kmmcgrath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 04, 2021 -

Alderman's Toyota responded

It was our pleasure to provide you with efficient, high-quality service! Thank you for giving Alderman’s Toyota your business and stellar feedback. Have a great day!

January 01, 2021

Nicest people - greeted with a warm welcome from the moment I arrived until I left the shop. Most dealers should focus on this excellent customer service and model from Alderman’s Toyota More

by rritthaworn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms L Harrington
Jan 04, 2021 -

Alderman's Toyota responded

What a stellar review, thank you! There is nothing better than hearing that our team made you feel welcome and cared for. We hope to see you again at Alderman’s Toyota!

December 30, 2020

Beth was terrific: knowledgeable, efficient and friendly! I appreciate the fact that our vehicle could be serviced the same day. I came in for an oil change and inspection. Found out we needed brake work. More

by tishfollettlynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RAV 4
Dec 30, 2020 -

Alderman's Toyota responded

Thank you for taking the time to leave us a review! We are so glad Beth took such good care of you here at Alderman’s Toyota, and we will be sure to let her know that you appreciate her help. It was our pleasure to change your oil and service your vehicle, and if you ever need anything else, don't hesitate to come back and see us again!

December 28, 2020

Always great service and this service appointment was quick too! Multi point inspection greatly appreciated and confident this dealer is honest and staff is excellent too. More

by Nyrang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd- Nick -Beth
Dec 28, 2020 -

Alderman's Toyota responded

It's wonderful to hear that your recent visit with our service visit went smoothly. Thank you so much for trusting our Alderman’s Toyota team with your vehicle! We look forward to our continued relationship.

December 25, 2020

The service department fit the truck into their busy schedule and the work was done quickly. This made my trip Home to Texas safe and I really appreciate it. More

by Keeney.jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep?
December 08, 2020

Very good service and acommodations, did all checks required,picked us up and dropped us off shopping wile we waited we called and the shuttle picked us up and brought us back to the dealership good de More

by geojabb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 09, 2020 -

Alderman's Toyota responded

Thank you for the review! It was our pleasure to assist you here at Alderman’s Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

November 30, 2020

My first experience at Alderman's was a positive one. The sales people were knowledgable and friendly, and the manager checked in with me throughout the transaction process. I felt supported by the tea More

by Seajones55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Dillon, Carol
Dec 01, 2020 -

Alderman's Toyota responded

Thank you for leaving Alderman’s Toyota a review. We're committed to taking excellent care of customers and I am glad to hear that came through to you. On behalf of all of us, safe travels in your vehicle!

November 27, 2020

Very satisfied courteous timely on schedule efficient you need to remove the 25 word minimum because saying simple satisfied and happy should suffice this is annoying and I may avoid further reviews More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 30, 2020 -

Alderman's Toyota responded

Mike, thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Alderman’s Toyota, and we hope to see you again sometime!

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