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Alderman's Toyota - Service Center

Rutland, VT

4.8
259 Reviews

259 Reviews of Alderman's Toyota - Service Center

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April 08, 2021

The service department did a wonderful job communicating with me as well as my son.I would definitely recommend Aldermans and I would also come back should I need service again. More

by smw1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth
Apr 08, 2021 -

Alderman's Toyota responded

It was our pleasure to work with you and your son! Thank you for your business and your great review of Alderman’s Toyota. See you next time!

April 07, 2021

Fit me in for a battery diagnostic at the last minute. The new young lady service writer, Cheyanne, was fantastic. I appreciated their efforts to be accommodating. More

by bill_the_cat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheyanne
Apr 08, 2021 -

Alderman's Toyota responded

Thank you so much for reviewing Alderman’s Toyota! We are so glad to hear that Cheyanne could assist you during your recent visit and appreciate your kind words. Hope to see you down the road!

March 17, 2021

Pleasant forks, human scale. Easy to access. Pleasant, accessible waiting area. The bathroom facilities were clean and inviting. I especially like the small town feel More

by Gvince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne, Cheyenne, Neil
Mar 18, 2021 -

Alderman's Toyota responded

This review is music to our ears! Thank you for giving Alderman’s Toyota your business, it was our pleasure to work with you. Have a wonderful day!

March 05, 2021

Normally have no complaints, but today waited 1hr 20 min for a tire plug. On a 3 week old tire. Tiny stone made a hole. More

by maf1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Mar 05, 2021 -

Alderman's Toyota responded

Thank you for this feedback. I am sorry to hear that your visit took longer than we had anticipated, as we strive to deliver an efficient service experience. It is never our intention to inconvenience our guests, and I assure you that we will use this feedback to improve our practices in the future. Drive safely, and if there is anything more we can do to assist you, please do not hesitate to reach out! - The Alderman’s Toyota team

March 03, 2021

I had a scheduled service and I could not ask for better, prompt friendly service. 10++. Made my day that my vehicle could be delta my work place. Totally awesome. Recommend Aldermans Toyota and all of the s More

by sherrytownsend2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
Mar 03, 2021 -

Alderman's Toyota responded

We couldn't have asked for better feedback, Sherry! It was our pleasure to deliver such a considerate, convenient service experience. Thank you for trusting Alderman’s Toyota with your vehicle and your business!

March 02, 2021

All the staff members I interacted with were so courteous and friendly. My wait time wasn’t long and any work they did to my vehicle was thoroughly explained. Can’t say enough good things about my visit to A More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth-Ryan
Mar 02, 2021 -

Alderman's Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Alderman’s Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

February 12, 2021

Their customer service is unbeatable! I can’t express how satisfied I am. Impeccable in service, knowledge and professionalism. Their team is the best. Todd Christian you are the best in the business! More

by debras56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Christian, Lisa Harrington, Timothy Robinson & Barrie Magee
Feb 12, 2021 -

Alderman's Toyota responded

Debra - Thank you for your confidence in our team! We are proud to have earned your business and happy to hear that Todd went above and beyond to assist you. Drive safely, and we hope to see you again at Alderman’s Toyota!

January 17, 2021

My car had multiple issues; the scheduling department got me in within 48 hours and the service team finished everything that I needed done within one day. I was kept informed during the whole process. I am More

by Beau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 18, 2021 -

Alderman's Toyota responded

Beau, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Alderman’s Toyota, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

January 13, 2021

I was told by the service representative that my scheduled repair would be done in 15 minutes or at the most 30 minutes and I wouldn’t have to arrange a ride home. One hour later the work was final More

by Lorimoore93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth
Jan 13, 2021 -

Alderman's Toyota responded

I sincerely apologize for the delay and miscommunication here. You are absolutely right that any miscommunication of time is unacceptable. We strive to give out the most accurate time estimates to our customers based on the parts for the job, and something clearly happened here that shouldn't have. I am going to dive into this situation further with my team and determine the breakdown of communication that occurred during your interaction. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

January 07, 2021

They were awesome. Thank you for always giving me a ride back to work and bring my car to me when it is completed. Your team rocks More

by Beitelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know her name but they all were very nice.
Jan 07, 2021 -

Alderman's Toyota responded

It was our pleasure to assist you! Thank you for choosing Alderman’s Toyota and taking the time to leave us a great review.

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