When we leased this vehicle, our sales person, Roman Staniszewski made it a very pleasurable experience. The car has been in for service on 2 occasions. Once for routine maintenance, which was great because they bring you a loaner to your home, and bring your vehicle back when it is complete. The second was a minor battery issue which they took care of in about 2 hours. This is a great family owned dealership, and we are always treated with great customer service. Thanks to Alex Karras Lincoln!