Alex Karras Lincoln Inc

We have used this wonderful dealership the entire time we have been Florida residents. We will continue to so. The best I have seen in my 87 years. TYhank You.

The car was perfect when I picked it up. The service was done at the time promised. All the fluids, tires and wiper blades were checked and topped off and when I brought the loaner back to pickup my car it had been washed and was waiting for me. A totally seamless service experience.

The best service and customer care. We always feel like we are being advised of progress and other details. Loaner was perfect and delivery was even better

I signed authorization for repair for our car on December 28, 2018. It was to be ready on January 15th at the latest. The dealership did not communicate the delays with us, except in one case out of 16 delays. Our car was not ready on Jan 18 but delayed until Jan. 25. The delay was then extended to Feb. 1. Then to Feb. 6 at noon. Then 5 p.m. Another delay: Feb 8 at 8 a.m., then noon, then 1:30, and finally 2:30. To be clear, we are at a total of 11 delays at this point. When I picked up the car at 2:30 p.m. on Feb. 8, I shared with Walt my displeasure with the time the repairs took, noting that the original estimate of 2-3 weeks was exceeded by at least 4 weeks. Rather than apologize for the unreasonable delays, Walt stated that the body shop’s average turnaround time was 7 weeks. Wow, is this true or was he being sarcastic? Either way it doesn't sound like a chance I will ever take again. After I approached the owner 3 times, including one time in which he "scolded" me for reporting his business to the BBB, he did offer to pay half of my deductible $250 (but he said he might have been more willing to negotiate had I not reported him). I rejected his offer, because he can't pawn off his poor practice and buy my silence for 250$, I contend that I should not have had to pay any of the deductible as my service was so ridiculously poor; not to mention that he was paid $10,000 by my insurance company. This review is not being done because of the money, it's being done because I wish that I would have known then what I know now about this business and I want to let other customers have both sides so they can make a well informed decision.

We were very happy with the lease purchase experience at Alex Karras, and working with Tony DiBello was an absolute pleasure, as was our experience with the Sales Manager, Tony. Could not have been treated better!

Really enjoyed working with Tony! He was so patient and very helpful. No pressure whatsoever to make a final decision on what car I wanted. Everyone we worked with from sales and finance were just wonderful to work with.

Tony, our sales professional, did a great job in briefing me on the systems of the vehicle. He was clear accurate and concise during his brief. I would truly recommend him to a friend or relative, in the future. Clifford D. Snyder

Just bought a Lincoln Navigator. Tony and Tony where great and made the transaction smooth. Tony helped a lot in getting the discount for disabled Veteran.

I was sold on a Hybrid, a Ford Motor Company Hybrid. They sponsor a buying program for disabled American veterans. The price is set in stone by the manufacturer and there can not be any deviation what so ever. There are two Lincoln Dealers near. This is the company that did not try to deviate from the program to garner additional profit. I am most thankful to their sales staff for their patience, and courtesy considering the pricing and loss of profit; especially my sales rep Roman. Again I thank Ford for the program but Alex Karras for not attempting deviation.

Another flawless transaction. I have been dealing with Alex Karras since moving to SRQ in 2003. Service is GREAT! That is why I keep coming back!