Alexandria Hyundai

I had multiple problems & the service staff was not good at returning phone calls & emails. at returning phone calls & emails. More

The build itself is modern and has an upscale aesthetic. The waiting room is comfortable and spacious with excellent complementary snack and coffee beverage choices. The service department layout is som The waiting room is comfortable and spacious with excellent complementary snack and coffee beverage choices. The service department layout is somewhat confusing, with the service desk in what feels like the service bay but what I believe is actually showroom space. About picking up my vehicle... My Genesis GV80 was in for a ding and scratch on a passenger door that happened when the vehicle was in for a warranty repair on my folding mirrors. I am grateful for the center taking care of both issues so I don't feel like I have much room to complain. However, I was disappointed to find my car had not been washed. Moreover, I found so many crumbs in the passenger seat— clearly snacks from the customer lounge. Also, 25 miles has been put on my vehicle. I don't know how far it is to the body shop Genesis uses, but 25 miles seems excessive especially since no test drive would be required for bodywork. I sensed my vehicle was taken for a two-person joyride. When I accepted the vehicle, I did not look in it, and the service manager walked away, and I went into the facility to use the restroom. I sat in my car for approximately ten minutes deciding whether to mention my concerns. Feeling somewhat defeated while feeling grateful for the warranty service. I chose not to mention anything. What could be done anyway? Thanks you! More

Excellent service, I am happy with Jay and Mr Shush, it's a good experience driving Gene V70 SPORT PRESTIGE. THKS it's a good experience driving Gene V70 SPORT PRESTIGE. THKS More

Great fast and good service. Only comment I have - would have been an added touch if car had been vacuumed inside. car was washed - which was nice. Only comment I have - would have been an added touch if car had been vacuumed inside. car was washed - which was nice. More

It was a good experience but I still need my app sync with service record. with service record. More

I was glad to receive phenomenal service at the dealership! Took my car in for an oil change and overall inspection and felt like it was the easiest process in the world from picking an appointment dealership! Took my car in for an oil change and overall inspection and felt like it was the easiest process in the world from picking an appointment time to picking up the car. I'm not crazy about the amount of water spots left all over the car but it rained right after I picked up so no sweat. More

We bought our GV60 there. Since then they’ve built a gorgeous dedicated Genesis dealership and repair facility that’s state of the art! Since then they’ve built a gorgeous dedicated Genesis dealership and repair facility that’s state of the art! More

I had a very good experience with Alexandria Hyundai. Christian was really extraordinary. His knowledge of the vehicles, explanation of features, and patience with me as I considered multiple models was Christian was really extraordinary. His knowledge of the vehicles, explanation of features, and patience with me as I considered multiple models was exceptional. More

I purchased a car an inspected the vehicle once I got home called dealership an let them no this one got pass me brought it back to dealership an they are taking care of the problem as I post this Google home called dealership an let them no this one got pass me brought it back to dealership an they are taking care of the problem as I post this Google view More

The dealership go the extra mile to assure I am satisfied with work being performed. However my GV 70 2022 has had unusual problems that they are trying to resolve. with work being performed. However my GV 70 2022 has had unusual problems that they are trying to resolve. More