Alexandria Hyundai
Alexandria, VA
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588 Reviews of Alexandria Hyundai
The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from repre experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car. I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through. 06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait. 25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm. 28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it. 01 October - Drive by and car isn’t moved 10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress 11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street. To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else. More
PJ Shrader, the salesperson for new vehicles, was great this weekend. He let us test drive the Sante Fe base model and the Sante Fe limited. We also checked out a Genesis GV70 SUV, but decided it is too this weekend. He let us test drive the Sante Fe base model and the Sante Fe limited. We also checked out a Genesis GV70 SUV, but decided it is too small interior. PJ is hard-working and very knowledgeable. More
Good service as usual, kudos to Troy Dodd not only for an outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and also provides advise on other type of service my car will need in the near future. More
The wife and I got a new lease on a G70 on 4/29/23, the salesman and the General Manager worked hard to make this the best car leasing or purchasing experience of my life. They worked hard to make sure we salesman and the General Manager worked hard to make this the best car leasing or purchasing experience of my life. They worked hard to make sure we were completely satisifed and in my opinion went beyond the extra mile. This is the fifth Genesis we have owned and this is by far the best dealership we have dealt with. More
My visit to have my automobile service was comforting. I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and profi I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and proficient. If there was a higher rating for the effort delivered to service my car, I would list this service group as high as the scale/rating would allow. More
I have been leasing my Hyundai since July 2020. The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be o The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be over one week away and up to three). For my most recent service visit, I left my vehicle with the dealer the night before a scheduled morning appointment. At about 5pm, one of the service managers called to tell me they would need to keep the vehicle overnight because a technician needed to drive it to try to diagnose the problem. In other words, nothing had been done. Communications with the service staff are difficult because they do not seem to listen carefully to their customers. Ultimately, I retrieved my vehicle and opted to bring it to a private mechanic, which I have had to do before. The lag time/availability of service appointments is disappointing and I should not have to visit a private mechanic for that reason! More
I would give them zero stars if possible. I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other than calling me back after the weekend. Now I am careless for the weekend. Avoid this place at all costs. More
This dealership sold me a brand new car with multiple issues, and refused to buy it back even though they were unable to fix said issues. They wanted me to leave the car over night and have no loaner car issues, and refused to buy it back even though they were unable to fix said issues. They wanted me to leave the car over night and have no loaner cars available. Do not waste your time with this company. More
Last month I discovered I needed to buy a car in spite of the supply chain issue. The car I wanted, and true of all cars, was scarce and overpriced. I decided the best I could hope for was a straightforward the supply chain issue. The car I wanted, and true of all cars, was scarce and overpriced. I decided the best I could hope for was a straightforward dealer and an honest sales consultant. I found both when I visited Alexandria Hyundai in Virginia and was introduced to Charles Nguyen, a sales consultant. Unlike other dealerships there was no added markup from the MSRP (called market adjustment) and only cars actually on the lot were listed on the website. Charles was informative and helpful, convincing me this was the car for me without using pressure tactics. The color I wanted was not yet on the lot. Charles gave me no false promises, simply telling me the estimated arrival date. But as soon as it arrived, he called me. Although it was his day off, he met me at the dealer and worked to process the sale, staying late to complete it. He made everything as Covid safe as possible for me and his follow-up with license plates, etc has been fantastic. I decided to finance the car which also proved to be pressure-free, totally organized and informative. All in all it was the best car-buying experience I’ve had in a long time. I would definitely go to Alexandria Hyundai again and would request Charles. I also intend to go there for my car maintenance and repairs. More