Alexandria Motors

Worst service department ever! The service department replaced a transmission less than 5,000 miles ago and it broke again. While fixing the transmission under warranty they broke The service department replaced a transmission less than 5,000 miles ago and it broke again. While fixing the transmission under warranty they broke the transmission cable and tried to get the warranty company to cover the cost they obviously refused. Instead of dealing with the warranty company said there was nothing they could do but reduce the cost of the repair. They acted like they were doing a favor getting the price down. Background the truck and warranty were both purchased at Alex motor promising bumper-to-bumper coverage. Well I guess that does cover parts they break and warranty company refused to cover instead of being a stand up company passes the bill down to the customer when no matter what it should have been covered! If I were you I would think twice about using Alex Motors. More

Very responsive. ..got back to me indicating vehicle had been sold...offered to assist in finding another vehicle... ..got back to me indicating vehicle had been sold...offered to assist in finding another vehicle... More

So I will start off by saying I first bought a Chevy Colorado 2011 then I found out they sold me a salvage title it went Salvage 28 days after I bought the vehicle so I weigh over paid for this vehicle Colorado 2011 then I found out they sold me a salvage title it went Salvage 28 days after I bought the vehicle so I weigh over paid for this vehicle the dealership interns blames it on the state of Minnesota and told me I had to go after the state of Minnesota after nine and a half weeks of fighting with a dealership and threatening to get my lawyers involved they finally agreed to give me what I owed on my vehicle which they should have just gave me what I paid for the vehicle because of the BS an intern gave me a deal on another vehicle however three weeks after owning this vehicle and towing my fishhouse within the realm of the towing capability of the GMC Sierra 1500 they sold me after I got to the destination I went to check my fluids and everything just to make sure everything went well cuz this is my first toll with it here I found oil in my radiator overflow tank so I took it back to the dealership and they did give me a vehicle to use for the remainder of my vacation however the mechanic when they found what the issue was came out to the waiting room got me pulled me to a different room because he knew I was going to be upset told me they had to put a whole new radiator in and they would cover it this time but then they were done with me and they weren't going to deal with me ever again quote on quote I believe that's very unprofessional of anybody to talk to any customer in that manner and I had every right to get it covered and bring it in because it was in the 30-day return policy that they have scattered all over their service department waiting room that should have been my sign to throw the keys at him and ask for my money back I will never return to these guys and I will never talk to them about this issue because at all I did for nine and a half weeks and now after they replaced the radiator I decided to take it to another mechanic that I actually trusted and they found several other issues wrong with this vehicle that I am working on repairing step by step but I don't have the money or the resources to get it all fixed at one time since I paid $24,000 for this hunk of junk GMC Sierra 1500 More