Alexandria Toyota - Service Center

I called and talked with a Thomas Perrell who was very courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). Other staff were friendly and solicitous. I will return whenever my car needs servicing. Great team there!! More

MR. QUEEN EXPLAINED ALL OF THE REPAIRS THAT WERE NEEDED (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT MR. QUEEN AND THE WHOLE STAFF PROVIDE. More

GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BE GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BEST USE MY CAR More

My Prius needed a new set of tires, so I got on the phone and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only one to do so - and gave me a quick quote that beat all the others (including Costco, two chain tire centers, a small service shop, and Kay Jennings Springfield Toyota, who's quoted price was over than $200 more than Jack Taylor's. Koon's Arlington Toyota put me on hold so long I hung up.) They had the tires in stock, and got me in the following morning. I never expected a dealer to have the best price, and wouldn't even have considered getting a dealership quote were it not for Toyota's buy 3, get 1 for $1 tire sale. But wait! There's more! They estimated that the service would take 90 minutes. They were finished in an hour, UNDER the quoted price AND noticed that my state inspection was about to expire, so they threw that in too! Paul greeted me by name when I came back to get the car, even though I'd only spoken to him for a few minutes, and he had a waiting room full of customers. Paul introduced me to the general manager, who was also super friendly. I've found my new service center, and my next new car dealer - these guys can't be beat. More

I wouldn't go anywhere else for service, regardless of price. I've been a customer of this dealership for many, many years. The people at Jack Taylor's Alexandria Toyota/Scion pay attention to our o of price. I've been a customer of this dealership for many, many years. The people at Jack Taylor's Alexandria Toyota/Scion pay attention to our objectives and do whatever they can to help us meet them, whether it's buying a new car or taking care of the ones we have. Paul Sonnhalter's team consistently gets our service needs handled according to our objectives and and what is best for the cars. They do so quickly and well. I learned long ago to stop going off-shelf for parts and service. When I go to Alexandria Toyota for a service, I go just once. They do the job right the first time. More

Mr. Rivera is always very pleasant and friendly. He keeps me well informed on service issues and gives very good advice and clear explanations. He is very attentive. keeps me well informed on service issues and gives very good advice and clear explanations. He is very attentive. More

Jack Taylor's Alexandria Toyota Paul takes care of my car as if I'm a member of his family. He can be trusted to do exactly what's needed.. Paul takes care of my car as if I'm a member of his family. He can be trusted to do exactly what's needed.. More

Paul and the team at Jack Taylor Toyota are always a pure joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are compl joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are completed in the agreed time frame and I commend Paul for going above and beyond not just as a service advisor, but he's become a family friend. I will purchase my next vehicle at Jack Taylor and I recommend this dealership to anyone who wants reliable work with a stellar staff. More

I called Paul Sonnhalter to let him know that I had received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the b received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the brake booster had to be replaced, about a 7-hour job. Paul ordered the parts and called me 4 days later. I scheduled a repair on 21 Aug 2013 and arrived at 9am. Paul arranged for me to have a Toyota loaner car. He asked me if I wanted to have a Virginia state inspection; I said yes and requested Jack Taylor do an emission inspection. 6 hours later Paul called me and said the car was ready for pickup. When I arrived, Paul said that he had called the Virginia DMV and had been told by them that a hybrid Prius registered with the DMV, and showing a valid State Inspection does not require an emissions inspection. Paul Sonnhalter has ALWAYS provided me OUTSTANDING service. He noticed that my State Safety in section needed to be accomplished. He went the extra mile calling the Virginia DMV to verify I did not need an emissions inspection. I cannot imagine any other Service Manager providing better service and commend his professionalism. More

I would not take my car to another dealership for service or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership for service - there is a dealership within 10 miles of my home but instead I chose to go 45+ miles to Jack Taylor's Alexander Toyota. There are 2 reasons for the travel, the first reason and most important reason is JERRY GERDES and the second reason is the quality of exceptional service my 2005 Avalon receives. Jerry always makes me feel at ease, explaining what needs to be done, I feel confident I will get the best service possible. I can also trust him to provide me with information about any problems my car may be having or potential problems based on the results of the car analysis. He has always advised me with accurate information and good estimates for the cost of the repairs needed to be made. He makes the process of car maintenance and repair a lot less stressful. He is an honorable, trustworthy and friendly gentleman. Jerry is always smiling and that makes me feel welcomed. He is definitely an asset to the J.T. Alexandria Toyota's team. I always look forward to the next visit to see J.T. Alexandria Toyota and Jerry Gerdes!! More