Alexandria Toyota - Service Center

Superior Service Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul for service and he and his team always perform the work correctly the first time. We are assured of quality work that is completed on time and we've never had to return our vehicles for any corrective follow up. Paul also lets us know about upcoming maintenance on our vehicles, what's needed immediately and what can wait so that we can plan appropriately. Paul Sonnhalter is one of the primary reasons we use Jack Taylor’s Alexandria Toyota and I whole heartedly recommend them. More

My name is Reginald Steward. I brought my car in to service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She a service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She asked a lot of questions about my car. She also looked my car over to make sure I received my car back the way it was brought to the shop. I would like to thank Simpy for all her help. I look forward to seeing her on my next visit. Thanks again, Reggie Steward More

Paul Sonnhalter is an excellent service representative. He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the wrong way; if he says a particular job needs to be done on my car, then it needs to be done. If it is something that can be avoided or put off, he will tell me so. I recommend enthusiastically Paul Sonnhalter as a service representative. More

For first time visit I got Unbelievable service and advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you More

They were extremely helpful on short notice when I could not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it in to dealership immediately to check it out. Diagnosis checked out and it was necessary to replace battery, which was done rapidly and efficiently within a short time of my first phone call. All of this done in latter part of afternoon. Very pleased with service. More

Was able to schedule my service call on line. When I arrived I was greeted in both a courteous and professional manner. The customer lounge was comfortable and offered wi-fi and snacks. The service to arrived I was greeted in both a courteous and professional manner. The customer lounge was comfortable and offered wi-fi and snacks. The service took only a couple of hours and my car was in perfect shape when I got it back. More

I called and talked with a Thomas Perrell who was very courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). courteous and when I arrived the next day he made me feel like a VIP. He answered all my questions and was knowledgable about the product (my Prius). Other staff were friendly and solicitous. I will return whenever my car needs servicing. Great team there!! More

MR. QUEEN EXPLAINED ALL OF THE REPAIRS THAT WERE NEEDED (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT (AND COST). HE WAS VERY HELPFULL IN GETTING ME A FREE FULLSIZE RENTAL. I LIVE IN P.G. MD., HOWEVER I GO TO ALEX. TOYOTA FOR THE TEAM SERVICE THAT MR. QUEEN AND THE WHOLE STAFF PROVIDE. More

GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BE GEORGE QUEEN WAS FRIENDLLY AND KNOWLEDGEABLE AND REPAIRS WERE MADE PROMPTLY. HE LISTENED TO WHAT I HAD TO SAY AND OFFERED SUGGESTIONS HOW TO BEST USE MY CAR More

My Prius needed a new set of tires, so I got on the phone and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only and rounded up some quotes. Six phone calls later, I had a winner: Paul Sonnhalter at Jack Taylor Toyota. He answered the phone in person - the only one to do so - and gave me a quick quote that beat all the others (including Costco, two chain tire centers, a small service shop, and Kay Jennings Springfield Toyota, who's quoted price was over than $200 more than Jack Taylor's. Koon's Arlington Toyota put me on hold so long I hung up.) They had the tires in stock, and got me in the following morning. I never expected a dealer to have the best price, and wouldn't even have considered getting a dealership quote were it not for Toyota's buy 3, get 1 for $1 tire sale. But wait! There's more! They estimated that the service would take 90 minutes. They were finished in an hour, UNDER the quoted price AND noticed that my state inspection was about to expire, so they threw that in too! Paul greeted me by name when I came back to get the car, even though I'd only spoken to him for a few minutes, and he had a waiting room full of customers. Paul introduced me to the general manager, who was also super friendly. I've found my new service center, and my next new car dealer - these guys can't be beat. More