Alexandria Toyota - Service Center

Paul Sonnhalter has been my service adviser for several years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustw years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustworthy, he has always been a straight-shooter. He gives you the facts, doesn't try to bully you into a service you don't need, and will save you time and money. I made the mistake of going to another service tech at the same shop before I met Paul. That was mistake was costly. I place a lot of importance on the personal relationship I have with the one who services my car. In an industry full of people that would sell you a bridge if you let them, make the right decision and ask for Paul when you go to Alexandria Toyota. Plain in simple: He will take care of you and you will have one less thing to worry about. More

When all of my warning lights on the dash went awry on my Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My tru Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My truck has 115,000 miles on it and I have all of my service done here. The guys at Alexandria Toyota keep it running like new. I would recommend this dealership to everyone.Thanks again- More

It's simple in my mind, all things in business are about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and aft about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and after completing a short survey for the dealership, I was compelled to post my thoughts in another venue to capture my sentiment and advise fellow potential customers of my experience. Mr Sonnhalter is knowledgeable, personable, ensures the quality of work from his team is consistently exceptional (which is the Toyota standard for quality), and above all he is honest. In my line of work he would be described as flying true and straight as an arrow. That ties into the first sentence I wrote, Mr Sonnhalter is a business expert who truly cares about the customer, Toyota and the complete experience of getting maintenance performed. I trust him with my car and there are few people I have encountered that I can say that about. Perhaps this is the highest human level recognition I can give. I hope Mr Sonnhalter is recognized for his performance, he is the reason I have been coming back consistently and exclusively for the last 3 years or so. More

Honesty, efficiency, and professionalism are qualities that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we rec that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we received from Paul Sonnhalter and the mechanic who repaired our 2003 Rav4. My son attends college in DC and we were very concerned that he would be taken advantage of regarding a serious shifting problem with our otherwise "mint" 2003 Rav4. Paul handled the timing of the appointment and communicated with us every step of the way. I cannot stress strongly enough how smoothly every phase of this repair went! More

Paul provides great customer service. Every time I brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to make sure that I got my car back after the dealership closed. He kept me coming back as long as I owned that car. More

I recently came in to Alexandria Toyota for service regarding my new 2012 for the locking system. I called and asked could I come that morning and I was told yes. I came at 945am and when I walked in, regarding my new 2012 for the locking system. I called and asked could I come that morning and I was told yes. I came at 945am and when I walked in, there was no one to greet customers including my self. 2 ladies & myself stood around for 5 mins and waited to be served on a Friday. I then proceeded to ask a service writer to direct me to someone who could help me since I had an appt. He acted as if I bothered him. So I walked away and found my service advisor. I told my advisor what was wrong with the car and it was covered under the warranty. He took my keys and promised it would be ready by the end of the day. I get a call at 2:30 from my advisor says that the car was fine and they detected no locking problem. I then explained once again what was wrong and the service advisor then acknowledged he had not taken that angle to look at the vehicle and he would check again. I received an automated call letting me know my car was ready. I quickly came to the dealer to pick up my vehicle. When I get there the cashiers couldnt find my key for 15 mins and kept asking me if i had the ticket in another name (as if I dont know my own name). They also said my adivsor had left for the day. However he had not he was in the repair shop talking to otther employees. He finally came up to return my car but had bad news to tell me that he never fixed the problem. "I have never seen this issue before on a new Toyota and I need to get technical on the phone to diagnosis the vehicle!" I was very pissed after he had my car for almost 8hrs and you tellthe car is not fixed or diagnosed properly. I took my keys and left and havent been back since. It was a waste of time period. More

I've purchased four cars from Alexandria Toyota over ther last decade and While all of the service techs were excellent I found George Queen to standout above them. He has always answered my questions, treat last decade and While all of the service techs were excellent I found George Queen to standout above them. He has always answered my questions, treated me like his only customer, and provided outstanding advise, follow though on what the mechanic has done, and always given me all discounts that he could. Even during a most recent vist where a valet had scratched my cars bumper, which meant stripping and reprinting entire bumper, he was first to get there and immediately started telling me exactly what the dealership would do to fix the problem. Actually, I think he truly was embarrassed about the incident and not just from the cost to the dealer. Bottom-line, George Queen has always done me right and always delivered outstanding service. More

I have recently move to Virginia and was looking for a dealer I could trust. My first experience with another Toyota dealer was so unpleasant and costly i though I might move back to New York. My dau dealer I could trust. My first experience with another Toyota dealer was so unpleasant and costly i though I might move back to New York. My daughter who is a former service manger talked to the dealer ship and agreed that we would not go back to him again. She new a friend of Paul who recommended Alexander Toyota and also the service advisor Paul. Paul turn out to be a knight in shinning armor. He explained what he was going to due and told me when I would receive my car back. The work was completed on time and I didn't get sticker shock when he went over the work order. It was like the service i received in New York. This dealer ship has my business for the rest of my life More

I purchased my first Toyota from this dealership back in 2009. I have had such a wonderful and positive experience with my car and with the service that I have received. Paul Sonnhalter is so kind, caring 2009. I have had such a wonderful and positive experience with my car and with the service that I have received. Paul Sonnhalter is so kind, caring, and gracious. Whenever I bring my car to the dealership for service I always receive the highest level of care. No matter how many customers are at the service center that day, I always receive prompt and courteous care. I appreciate Paul's willingness to listen and ensure that my care is well maintained. Job well done! More

I have 50+ years experience with many different dealers covering most major manufacturers but I have rarely had as pleasent a service experience over the past 5 years as I have had with Paul Sonnhalter and covering most major manufacturers but I have rarely had as pleasent a service experience over the past 5 years as I have had with Paul Sonnhalter and Alexandria Toyota. While most of my service work has consisted of routine factory recommended service, Mr. Sonnhalter has recommended against some of my plans to purchase additional preventative service I performed on my BMW's as just not needed on my Avalon. Further, he and Alexandria Toyota went well beyond what would normally be expected during a recent out of warranty repair. I have nothing but excellent marks for their help in obtaining factory support for the beyond warranty cost of parts to do the repair, and the dealership's offer to also absorb a significant portion of the labor cost of the reapir which the factory didn't cover. Nothing but graditude and the highest recommendations for their co-operative nature. I have sent friends to this service department and I definately recommend them to all. More