Alexandria Toyota - Service Center

The reason "Why"is my Service Advisor, Paul Sonnhalter. He is always professional, courteous without question, always working with me on cost of service and parts. He is the reason I will pur Sonnhalter. He is always professional, courteous without question, always working with me on cost of service and parts. He is the reason I will purchase another Toyota at Jack Taylor's Alexandria Toyota when my well-maintained 2005 Corolla is traded in. More

By far the best service in the area. I had to bring in my Scion for emergency service late in the day, just before closing. It was a critical situation as the driver's seat adjustment lever snapped making my Scion for emergency service late in the day, just before closing. It was a critical situation as the driver's seat adjustment lever snapped making the seat roll uncontrollably. Mr. Paul Sonnhalter, noted the danger of driving the car home in that state, and although it was near the end of the day, Mr. Sonnhalater ensured I received immediate service. I was astounded at the level of quality and professionalism provided by Mr. Sonnhalter and the staff at Scion Dealership. I highly recommend trusting Toyota Dealership for all your automotive services. More

My family and I have purchased all of our cars from Jack Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable an Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable and friendly and his team always gets the job done right. They take much care to respect your car and your time. Any time I've been quoted a time it's always faster than expected. I will continue to take my car to Paul's team for all my needs and I know when I buy my next car, it will be at Jack Taylor Toyota in Alexandria, VA. More

We came in for an oil change and airbag check light and picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and h picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and had to stop along the way to get the oil changed. not sure why they could not perform that service when I specifically asked the service advisor if the oil would be done before the airbag part came in and he said yes. if we need service in the future when we visit our daughter in the area we will find another dealership. Mary More

To Whom it May Concern: My wife and I want to express To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service T To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service Team Leader, the Platinum Service Team, and all the others at the dealership who assisted in resolving a mechanical issue that our Toyota Solara, which we love, had developed. After we contacted Toyota's national headquarters to report the problem they assigned the case to Paul J. Sonnhalter at Jack Taylor's. The problem was fixed at no cost to us. The resolution was apparently complex, but Paul kept us informed every step of the way, and we were provided with a loaner at no cost. Our Solara was returned to us completely cleaned, washed, waxed and polished, a further display of quality customer service and attention to detail. The manner in which Toyota, the dealership and particularly Paul J. Sonnhalter handled this was truly professional and deserves the highest compliments. We should also add that our Solara has been serviced at Jack Taylor's Toyota as long as we have owned it, and we have always had a positive experience. We would recommend Jack Taylor's Toyota unconditionally to anyone. Our only concern is that Toyota has discontinued the Solara. We really love our Solara coupe. For us it is a perfect combination of sporty and roomy, and we hope that by the time we are ready for a new car, Toyota will have brought back the Solara, or a similar vehicle. Regards, Merrill & Budd Schnipple More

Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my P called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back. More

I would not be going to this dealership for service except for the efficient and courtous attitude of Paul. He is not only very professional but also trustworthy. After a bad experience with a service except for the efficient and courtous attitude of Paul. He is not only very professional but also trustworthy. After a bad experience with a service department, I have found someone who is very straight forward and does what needs to be done without "addons." As long as Paul is there you have a customer. Virginia HOle I purchased my second car from this dealership--first in 2004 and now Oct/2011. John Mcmillan took excellent care of the sale--He was easy to talk with and did not try to give me any high presure sale talk--He listened to what I was saying and heard my concerns. After a short discussion I got the car I wanted at "almost" the price I wanted. Thanks John for your help. Virginia Hole More

I want to share with you the wonderful experience I had at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in d at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in desperate need of help for my Toyota Avalon. I drove in to your service department, which was large, open, clean, and with all the team-leaders right there taking care of the customers AND the cars. It was like in the “good old days” when you actually talked to the person who was going to take care of your car and you could leave it there with confidence that it was in perfect hands. Please do not change that close connection between the customers and the service personnel. I was greeted promptly by someone who immediately paged Paul Sonnhalter who made me the appointment the evening before. Paul is the perfect service representative. He listened to me, he cared about my worries regarding the car, he reassured me he would take care of the problem, and he took action right away. Thirty minutes later he explained what had happened, taught me how to avoid the problem in the future, and wished me and my sister a safe trip back home. Before he gave us the car back he had made sure it had run through the “washer”. What a caring surprise! Please do not ever let Paul leave. Sincerely, Carola Ekelund More

Paul Sonnhalter., our service adviser, has always gone above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. He and Roy diagnosed a complicated cylinder problem for me and were responsive even when I was on the road and the problem occurred. How can you beat such service! This level of service has been consistent over the years I have owned my car. They both deserve major kudos and I would buy another car there just to get such great service. Thank you again, Paul. More