Alexandria Toyota - Service Center

Rob was great as a sales person and advisor about the toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob was not who I was supposed to meet on the day I purchased the car, but he took over and took charge and showed my husband and I what we needed to know about the car. He was very gracious and took the time to let us talk it through and decide what we wanted without pressure. The finance manager (Cynthia) was terrific. She also took time to review and give us advice about additional products and services, such as the extended warranty, which we did purchase. She was able to give her personal story about her Toyota and that helped to guide us on our decision making. Overall, my husband and I had a good, strong experience with everyone there. They were honest and forthright with the information we needed to make a good decision on a very important investment. I personally feel that we made a great choice based on the service we receive that day! More

I purchased my Avalon new from Alexandria Toyota and took it in for the 60k scheduled maintenance, where all of my service and maintenance is performed. Paul Sonnhalter, the service advisor, is patient, thor it in for the 60k scheduled maintenance, where all of my service and maintenance is performed. Paul Sonnhalter, the service advisor, is patient, thorough, and professional. I was given an estimate of the work to be done, and when picked up my car later that day, the estimate was right on with no surprises. I would recommend Alexandria Toyota to anyone looking for a good and honest dealership. More

paul sonnhalter is the most competent, professional and customer oriented service person i have ever dealt with in the auto industry. i appreciate it and so will always remain a toyota owner. in additio customer oriented service person i have ever dealt with in the auto industry. i appreciate it and so will always remain a toyota owner. in addition, when i have needed auto info , i have always felt free to call and ask for help - this gives me peace of mind. More

I started taking my 2005 Toyota Sienna XLE Limited to Jack Taylor's as I had bought is used and wanted to be sure it received the best care possible. I couldn't have made a better decision. Each and ever Jack Taylor's as I had bought is used and wanted to be sure it received the best care possible. I couldn't have made a better decision. Each and every time I take my vehicle in for service they receive my vehicle when convenient for me and have it back to me in a timely manner. It was just my luck that Paul Sonnhalter greeted me when I walked in the very first time and I have been a loyal customer every since. He loves his job and it shows. He has made a lifelong customer out of me. More

With only minutes left before closing on a Friday evening we pulled in needing immediate unscheduled maintenance. Paul quickly got to working on the issue, even making sure we had a loner car. We got the car we pulled in needing immediate unscheduled maintenance. Paul quickly got to working on the issue, even making sure we had a loner car. We got the car back the next day, without getting gouged. More

Alexandria Toyota Everyone makes you feel as if they are not simply doing a job ... they really care about the customers .... especially Paul Sonnhalter and Chris Hazza Everyone makes you feel as if they are not simply doing a job ... they really care about the customers .... especially Paul Sonnhalter and Chris Hazzard. More

Work was explained to me, performed within the promised time and was succesfully completed. All personnel were friendly and knowledgable. My car and I were treated with the utmost respect. I would not he time and was succesfully completed. All personnel were friendly and knowledgable. My car and I were treated with the utmost respect. I would not hesitate to return to this dealership or to recommend it to others. More

As Alexandria Toyota has won the prestigious "Presidential Award" for nearly 25 years in a row, I consider the staff (both service and sales) to be very competent. For about 5 years, Paul Sonnh "Presidential Award" for nearly 25 years in a row, I consider the staff (both service and sales) to be very competent. For about 5 years, Paul Sonnhalter has been my service advisor. He is extremely knowledgeable and is very easy to communicate with. About two weeks ago, I took my car in (2002 Camry, 135,000 miles) for extensive maintenance. Paul needed it for nearly a week to make all the necessary repairs. Paul supplied me with a free rental car, gave me numerous discounts, and even had the interior of the car cleaned and the exterior washed and polished before I picked it up. My car looked and drove like a new car. I couldn't have asked for better service. Paul even gives out his own cell number if you have a problem contacting him. He is highly recommended. More

I had an accident re-installing one of middle seats and it was locked in a position it was unusable. He had the seat installed correctly in less than 30 minutes. I read the Washington Post newspaper whil it was locked in a position it was unusable. He had the seat installed correctly in less than 30 minutes. I read the Washington Post newspaper while I waited. He also had my Sienna van washed. He saved my from having to come back on Monday. My dog will love being able to look out the window in the seat as we travel to Myrtle Beach and run errands in Alexandria. He truly went above and beyond what would have normally happened. More

I highly recommend Alexandria Toyota for both sales and service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had them and 4 others we have owned service there for more than 17 years. I can always count on the dealership to provide excellent service, advice, and fair dealing. Paul Sonnhalter is my service manager and I would not go to anyone else--he keeps me apprised as to what is needed, now and in the future, and what can wait or may not be worth the investment. He has personally assisted me as I looked for used Toyotas for my daughters and makes me confident that--after service in his shop--their cars are safe and mechanically sound. He explains what’s going on with my cars and is always willing to chat with me about mechanical issues even before I bring the cars in for repair. The dealership stands behind its work and works with me to ensure that I am fully satisfied with all repairs. Mr. Sonnhalter is personable and represents the utmost in character and honest dealing. For years, I did not like using a dealership for anything but warranty service. However, based on my experience with Alexandria Toyota, I would not take my cars anywhere else. More