Alexandria Toyota - Service Center

I highly recommend Alexandria Toyota for both sales and service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had service. My family and I have been Toyota owners since 1992 and I’ve been dealing with them for most of that time. I’ve purchased 2 Toyotas and had them and 4 others we have owned service there for more than 17 years. I can always count on the dealership to provide excellent service, advice, and fair dealing. Paul Sonnhalter is my service manager and I would not go to anyone else--he keeps me apprised as to what is needed, now and in the future, and what can wait or may not be worth the investment. He has personally assisted me as I looked for used Toyotas for my daughters and makes me confident that--after service in his shop--their cars are safe and mechanically sound. He explains what’s going on with my cars and is always willing to chat with me about mechanical issues even before I bring the cars in for repair. The dealership stands behind its work and works with me to ensure that I am fully satisfied with all repairs. Mr. Sonnhalter is personable and represents the utmost in character and honest dealing. For years, I did not like using a dealership for anything but warranty service. However, based on my experience with Alexandria Toyota, I would not take my cars anywhere else. More

Alexandria Toyota is one of the most wonderful dealerships in the Northern, VA area. I purchased a 2009 Toyota Camry from here last year and recently took my car in for service. This is the only dealerships in the Northern, VA area. I purchased a 2009 Toyota Camry from here last year and recently took my car in for service. This is the only dealership in the area that I will use for service. I have gone to other competitors but their service department didn't measure up to the one at Alexandria Toyota. Every time I work with Paul Sonnhalter in the Service Department, I have a wonderful and pleasant experience. He has exceptional people skills and explains everything that is happening to the car. Not only does he have exceptional people skills but he is also very patient. Things can get very hectic in the Service Department due to the amount of people that they see on a daily basis. Paul always maintains his composure under pressure and provides the best service. Paul has been a joy to work with and I look forward to working with him in the future. Loyal Toyota Driver More

I have been a customer of the Alexandria Toyota Scion for a number of years and have always received the best customer service from Mr. Paul Sonnhalter. Paul is a dedicated empolyee who believes and shows th a number of years and have always received the best customer service from Mr. Paul Sonnhalter. Paul is a dedicated empolyee who believes and shows that customers come first. He is very easy to talk to and takes time to understand what the problem may be with your vehicle. He will not hesitate to call with any updates and additional information that may come forth about your vehicle. He always feel the need to have the customer have trust in the work that the service department will give to your vehicle. So if you are ever in need of service for your Toyota please do not hesitate to call Mr. Paul Sonnhalter at Alexandria Toyota Scion to service your vehicle. More

I have been a Toyota owner for over 15 years and currently own two Avalons. Neither was part of the recall so my recent service issues were routine. I always deal with Paul Sonnhalter as my Servic currently own two Avalons. Neither was part of the recall so my recent service issues were routine. I always deal with Paul Sonnhalter as my Service Advisor and can highly recommend him. He is easy to work with, gets the work done quickly, explains the problems and keeps me informed about what is happening. Paul goes out of his way to make the whole service experience painless. He is friendly and courteous and helps you make good decisions. I have never felt he was trying to get me to agree to any work that was not necessary to keep my two fine cars going as long as possible. Once a mistake was made and I did not have to pay for the followup work. Paul is fair and honest and a great employee of Alexandria Toyoat. More

I am thanking Mr. Paul Sonnhalter for excellent customer service that he provided to me on March 8, 2010. I have been a Toyota owner for just about four years. Thank you for excellent customer service, thi service that he provided to me on March 8, 2010. I have been a Toyota owner for just about four years. Thank you for excellent customer service, this is the reason I continue to patronize Alexandria Toyota, because of the excellent customer service Paul continues to provide me with. More

Every time I go in for service, Paul Sonnhalter takes great care of me. I get in and out quickly, things are done right and I feel like I paid a fair price. Everything seems clean, up to date and well o great care of me. I get in and out quickly, things are done right and I feel like I paid a fair price. Everything seems clean, up to date and well organized. This is definitely the best dealer service experience I have ever had. More

I never worry about my car being taken care of when I bring it in for regular maintenance or for service. Paul Sonnhalter is a great asset to this dealership and a true professional. We have purchased bring it in for regular maintenance or for service. Paul Sonnhalter is a great asset to this dealership and a true professional. We have purchased all three cars from Alexandria Toyota and we will definitely return if we decide to buy another Toyota or Scion. More

My service visits have been consistantly positive. That included scheduled maintainence and, especially, when if my car has a problem (noise, leak). Service takes me right in and either provides a ride o included scheduled maintainence and, especially, when if my car has a problem (noise, leak). Service takes me right in and either provides a ride or a loaner car. I can't emphasize enough how important that is to me. If an error is made, a timely correction is made at no charge. Every singe person is professional, personable, and knowledgable: Paul and Jerry, Glenn, and Susan have been most respectful with a "can-do" attitude. I value the efficiency and effectiveness from each department. Whenever possible, a discount is given on my bill. I'll keep coming back. More

Two years ago, one of my Toyota Prius headlights failed. When I took it in to Alexandria Toyota for replacement, the estimated cost was around $300! My service manager, Paul Sonnhalter, felt the replacemen When I took it in to Alexandria Toyota for replacement, the estimated cost was around $300! My service manager, Paul Sonnhalter, felt the replacement cost was way out of line so he inquired further. In fact, I think he spent most of the day making phone calls to solve the problem. When I returned to pick up the car, I was only charged $129.17, thanks entirely to Paul's efforts. According to a recent letter I received from Toyota, customers may have had to unnecessarily pay for a part related to headlight repairs made to 2006-09 Prius'. Toyota is now reimbursing customers for the part. Had it not been for Paul, I would have had to pay a small fortune for the headlight. Although there are several Toyota dealerships closer to where I live, I drive past them on my way to Alexandria Toyota where I receive outstanding customer service from Paul and the Platnium team of service technicians. More

I've worked with Paul Sonnhalter a couple of times now on various maintenance items on my 2004 4Runner. On each occasion he has been very up front with me and has done his best to get my car in and out as qu various maintenance items on my 2004 4Runner. On each occasion he has been very up front with me and has done his best to get my car in and out as quickly as possible even in the midst of a Monday holiday and a very crowded shop. He's been very clear on my options and the estimated cost involved with my decision. Paul will be my first call the next time I need any type of service on my 4Runner. More