Alexandria Toyota - Service Center

With Paul Sonnhalter at Alexandria Toyota, I finally have a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep my best interests in mind when attending to my auto service needs. Moreover, the actual mechanical work is highly competent, and the customer service is very friendly and prompt. More

The Service Department at Jack Taylor Alexandria Toyota is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certain is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certainly a step above the norm not to mention certainly a good embassador for the dealership. I always feel that my car is in good hands and honest hands whenever I go in for service either for a simple oil change to something more involved. When a part was needed for my recent 60,000 mile check up, Paul did not hesitate and arranged for a loaner so I would nto be "car-less" and could commute to work -- the part took five days after being ordered! As a customer, I always feel as though I receive the utmost attention. I like the dealership, I like the service department, and would recommend them to others. More importantly if I were to purchase a new Toyota, I would certainly return to this dealership. More

Paul is the BEST Serviceman I have dealt with at this dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships with them. You feel like "family" when you come to service your vehicle. I truly feel like he has my best interest at heart- and he always makes sure I receive the lowest price around. He is the reason I keep bringing my car back for service at the dealership. More

Jennifer is an excellent customer service professional. I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was able to help me. I will continue to have my vehicle serviced at Jack Taylor Toyota, and I will request that Jennifer assist will my customer service needs! More

I have been dealing with Alexandria Toyota for over 10 years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the indi years now both for personal vehicles and business vehicles. I have always received the best customer service regardless of the department or the individual that I'm dealing with. The service department has always been quick to accomodate my needs, fast to deal with the issues and reasonable on the pricing for the product and services. It's always a plessure and never a hassle to deal with Alexandria Toyota. I am very satisfied and will continue to return for many years to come. More

Customer friendly and very helpful service department. Communications via e-mail and post serve as ticklers for preventive maintenance. Timely responses to e-mail expedite arranging service appointments. Communications via e-mail and post serve as ticklers for preventive maintenance. Timely responses to e-mail expedite arranging service appointments. Weekday and Saturday service hours add to convenience. Top-notch, timely, cost-competitive work. Great post-service follow-up to ensure satisfaction. More

I always use Alexandria Toyota for maintenance on my RAV 4. I email or call Paul Sonnhalter and set up an appointment for regular mileage maintenance or oil changes every 3,000 miles. Paul even helped me 4. I email or call Paul Sonnhalter and set up an appointment for regular mileage maintenance or oil changes every 3,000 miles. Paul even helped me make the decision to buy another RAV 4 after it was time to say goodbye to my 1996 RAV 4 in 2007. Paul always explains what work has been done (in terms I can understand) on my car. They just know what they are talking about at this dealership. I have referred my friends to Paul and they feel they get great service when they deal with Alexandria Toyota and Paul Sonnhalter. If you live in the Alexandria/Arlington/Falls Church area this is the place to take your Toyota. More

We took our 2008 Highlander to Roger Mecking at the service department after the airbag warning light said to get to the dealer asap. The transmission had slipped on occasions and we wanted this checke service department after the airbag warning light said to get to the dealer asap. The transmission had slipped on occasions and we wanted this checked.We also wanted to have the routine service performed as well as a quote to replace the tires. We were given a courtesy car since we live in Maryland and our car would be staying a few days. The airbag computer needed replacing which was done under warranty. The routine and scheduled service was done and the transmission was low on fluid which took care of the slipping. It seems that the Maryland Toyota dealers could have checked the transmission fluid when they performed the oil changes, etc. We were given a competitive and fair price compared to Maryland tire stores and had the four tires replaced, balanced and aligned. Roger was most helpful and kept us posted on the status of the repairs and parts that were needed. There are closer dealers to our home but we have always had good experiences with this dealership. This is the tenth vehicle my husband and I have gotten from Alexandria Toyota over the years and plan on getting the next one there as well. All of our vehicle purchases have been pleasant experiences, and we have sent friends there to get their cars there also. (Eric was our salesman on our last two cars and he was wonderful to work with.) More

AT the present time, I would not recommend the service department of this dealer. Brought the car in on Good Friday after the computer failed. Have a broken foot, on crutches and NO ONE in the service d department of this dealer. Brought the car in on Good Friday after the computer failed. Have a broken foot, on crutches and NO ONE in the service department came over to assist. After hobbling over to the only service adviser not doing anything, informed the adviser, Gerald, of the problem and he seemed not to care. After speaking with the supervisor, got the car into the shop. Gerald was supposed to call the next day to tell me what the problem was and anticipated time to repair. After waiting for more than 4 hours called and spoke to Gerald, who seemed, once again, too busy sitting on his ass to call and tell me the computer had died and it would be at least a week before it was repaired. Nice going. Based on the service to date, I would NOT recommend this service department. More

The check engine light on my Toyota Sienna came on. I took the van to a Sunoco gas station near my house. They checked the computer and diagnosed that the oxygen sensors were defective. I asked them to took the van to a Sunoco gas station near my house. They checked the computer and diagnosed that the oxygen sensors were defective. I asked them to fix it. I left the van there overnight. They replaced the front sensors and told me that they could not get the other sensor out. They did not have the proper tools to do the job. I took the van to Fairfax Toyota and explained what happened (third day). The first thing I heard "big Money". I asked how big, the sales man said “big big big .” On top of all, they had to do their own diagnosis which was another $115.00, otherwise they would not accept the job. The salesman told me that it may not be the oxygen sensor, and could be other things..., and kept repeating "big money". I asked them to do the diagnosis and give me a repair estimate before fixing it. I left the van there overnight. The next day (4th day) I received a call from Fairfax Toyota. I was told that the exhust manifold was cracked, the oxygen sensor is damaged, and there may be other problems as well. I asked how much was the damage? I was told: “a minimum of $1,800.00 for replacing the one manifold, installing a new oxygen sensor and resetting the computer”. I called the first gas station and asked them if the manifold was cracked. I was told: “no way a cracked manifold makes a loud noise and your van did not make any noise”. The gas station mechanic told me that the dealer’s mechanic did not know what he was talking about.’ I asked the mechanic how much did it cost to replace the manifold. I was told by the mechanic around $100 to $200 for the manifold and $$20 to $50 for washers, other parts and $200 for replacement, $500 max. Since I did not trust the gas station and Fairfax Toyota, I started calling around. All other dealerships in the northen Virginia gave me a quote for doing the sane job between $700 to $900. Two dealerships service representatives, Alexandria and Arlington told me that they could salvage the manifold and it may cost less to fix the car. I called Fairfax Toyota and talked to the dealership service manager and asked him why it costed so much to replace a manifold. I asked for a break down of cost. He said the parts are around $300 and the repair costs $1,500. He said that it was a very tough job.” At any rate, I took my car in the evening from Fairfax and paid the $115 for diagnosis. I took the van to the Alexandria Toyota because it was close to my work (4th day). Elliot, the service representative took care of the problem. The next day (5th day) he said that they salvaged the manifold and I only paid around $530.00. I picked up the van and engine light is gone. I would like to urge all Toyota owners to check the rates at other dealerships before doing business with Ourisman Fairfax Toyota. Talk with Elliot too (703)778-3808. I was planning to buy a new car from Ourisman,in fact I had discussed it with one of their sales representatives. But now I have decided not to do business with them again even though they are only 1.5 miles from my house. In fact, I am planning to ask for reimbursement for their incorrect diagnosis of the problem with my van. The manifold was not cracked. My wife and I are planning to replace our cars with two new cars, most likely Toyota. First I will check with Alexandria Toyota (which is 25 miles from my house) and Arlington Toyota, because all cars need service some day and everyone expects to be treated professional and honestly. More