I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing pains. It is virtually impossible to have the call answered when you dial the service department extension, and the response time after leaving a message is unacceptable. I have had to call the Sales dept in order to get a hold of a service rep.
In addition, the service department opens at 8:30AM making it very inconvenient to deal with a car issue before going to work in the morning. Most service departments open at 7AM at the latest
I hope that they will invest in resources to make the ownership experience as pleasant as the buying experience. If not, it will be a pain owning this car in the long run. I want Alfa to be successful in the US but they will have to significantly up their game to compete with other high-end car brands that pamper their customers.
Update: went in Monday 5/21 for a “service engine” warning. Service dept manager said no loaner cars and technician could not even look at the car until at least Wednesday. Called back on Tuesday, still no loaner car, technician would not get to the car until at least Thursday... I need the car to get to work every day and hope the issue is not too serious and I’m damaging the engine by driving it. Need to get it together!
New updates: Can I give zero stars? Technician finally got to my car about a week later. It’s a sensor, he says, and needs to be ordered. Will take about a week. Obviously it takes 10 days. Then a couple of days to actually fix it. I was out of a car again for 2 weeks (seems to be the standard time they get anything done here). Here is the kicker: first, I had asked to look (again) at the speaker that was vibrating and they had already replaced once. Well, they waited until AFTER the engine sensor arrived and they replaced it to START working on the speaker. This added 2 days. WHY WOULDN’t you fix that during the 10 days you are waiting for the sensor to come in? Would that be too efficient? But wait! There is more! I asked them to see why my brakes were squealing, with only 6000 miles on the car. He says “i took it out myself after the technician did (for a joyride?) and the brakes are NOT squealing”. I pick up the car and the first time I break...you guessed it! The breaks squealed and they have been since. I sent them a video of it with the sound.
You say “no, you are kidding, they can’t be sooo bad”. Well, what if I told you the the VERY NEXT DAY after i picked up my car the SERVICE ENGINE” light came on again?!? This was the very reason i had brought the car in in the first place and the very reason they had to order the $100 sensor from ITALY. (Quick aside, why wouldn’t the dealership keep one of the $100 parts in stock? In the state of Texas? In the US? In the North American continent??? Too good of a supply chain practice?
Do you believe me now? THIS PLACE IS NOT WORTH OF THE ALFA ROMEO NAME. I dearly hope they lose it and someone with decent management practices and customer service opens one. Otherwise, I’m screwed!
P.S. no answer from the dealership to my review yet. What could they say?