I just bought a new 2018 Alfa Romeo 4C, and had a terrible sales experience. They were the only dealer in the area with a 4C in stock with the options I wanted. If not, I would have walked. You would think a dealership selling Alfa Romeos would give a premium sales experience. Instead their interest rates were misrepresnted to get me back in the dealership. Very dishonest! They told me they could meet or beat my bank's interest rates when they could not. For pointing this out, I was shouted at by my salesperson Frank Ivens and told I didn't understand how banks work. Really? Well, I understand how honesty works, if you don't know if you can do something, don't tell me you can do it. After this, he and the general manager attempted to influence my response on the post purchase survey by giving me a hat and a T-shirt that did not fit. Really people? You earn what goes on the survey, and if you did not earn it, I am not going to give you "all 10'" because you gave me a ball cap and an ill fitting T-shirt. That's not how I do business and neither should you. If you gave outstanding customer service, you would not have to try and influence customers to say you did.
Furthermore, the vehicle had to go back to detailing twice because detailing was not done properly. Even after being back to detailing twice, before driving off I noticed that the window trim was delaminating on the passanger's side. Frank said they would order a new one and replace it, but couldn't give a time. I didn't find out until 2 days later, and it was like pulling teeth to get an answer from him. He made me feel like I was a burden for having bought a car from him. After purchasing I also asked him what Alfa Romeo's roadside number was and he told me it should be in my owner's manual, and that I should look it up. One would think that a dealership selling Alfa Romeos could give me their roadside assistance number. When I pointed this out, he eventually did. I shouldn't have to point that fact out to my salesman. Overall, very dissatisfied with my experience from Alfa Romeo Fiat of McKinney. Their level of customer service is not adequet for Fiat, let alone Alfa Romeo. Stay away from this dealer!