Alfa Romeo of Naperville

Sharmine(salesman’s), manger and finance, my husband and I experiences was 5 star service I experiences was 5 star service More

UPDATE: I spoke waaaaaay too soon. ..kinda. So... I brought my wife here in November 2023 for a new car because she was in a terrible accident and almost lost her life. She really wante ..kinda. So... I brought my wife here in November 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH ALFA ROMEO OF NAPERVILLE. ORIGINAL: Yaeli and Steven are a dynamite team. There is no question that me and my wife will back. I know Yaeli and Steven went above and beyond to make this work for us. My wife loves her car and the experience for me was unbelievable. Definitely changed the way I look at car buying. More

Yusif was great to work with and extremely responsive. I would definitely do business with them again I would definitely do business with them again More

Today I Purchased a Audi Q5 from Alfa Maserati and I can say that I’m very pleased with there customer service and staff here are very helpful and great at what there trained to do if your looking for great say that I’m very pleased with there customer service and staff here are very helpful and great at what there trained to do if your looking for great quality cars truck I’m telling you what every you need it’s here And you want regret it. I give this Dealership 10/10 5stars hands down!!!!!! Again Thank You!!! More

Both Yusif and the entire team were very professional and inviting. The made the process very simple without any pressure giving me time to ask questions as well as time alone with their multiple vehicle cho inviting. The made the process very simple without any pressure giving me time to ask questions as well as time alone with their multiple vehicle choices to pick the one best for me. If you want a top notch professional group with the utmost efficiency and knowledge don't leave this group off your options. More

Very professional dealership. From seeing the car, test driving it to finally buying and completing the paperwork, everything was top notch. Sharmin helped keep all the moving par From seeing the car, test driving it to finally buying and completing the paperwork, everything was top notch. Sharmin helped keep all the moving parts together More

Thanks so much really appreciate you and the way you got me in and out, Awesome customer service me in and out, Awesome customer service More

Great service from Yusif and his team. Knowledgeable and friendly. Fast and easy process to check out and test drive. Knowledgeable and friendly. Fast and easy process to check out and test drive. More

Everyone was helpful and the process of buying a car was not as stressful as it could be. not as stressful as it could be. More

The dealership was very friendly would recommend to anyone Angelica was very nice and friendly anyone Angelica was very nice and friendly More