Alfa Romeo of Tysons Corner
Vienna, VA
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Amazing experience. The entire staff was incredible and helpful throughout the buying experience. Never thought I would buy a Maserati but this car is so awesome! The entire staff was incredible and helpful throughout the buying experience. Never thought I would buy a Maserati but this car is so awesome! More
The dealerships automated system accepts appointments on the weekend for diagnostic repairs. It is not until you drive into the dealership that you are told they do not perform diagnostics or repair work on the weekend for diagnostic repairs. It is not until you drive into the dealership that you are told they do not perform diagnostics or repair work on the weekend. It is inconvenient for those who dont live in Tysons and its inconsiderate of customer time and expectations. Maserati services are very expensive, the customer experience should be commensurate with this cost. Communication was good, not great but the texting system works best...speaking to a service person live was a rare occurrence. More
Everyone was great and attentive. Easton & Jose did a great job walking through the process with me and how to use my new car. Hisham in finance was fantastic and showed gave me room Easton & Jose did a great job walking through the process with me and how to use my new car. Hisham in finance was fantastic and showed gave me room for multiple options. More
Everyone at Alfa Romeo of Tyson’s was great. Easton was an excellent salesman. Very attentive, nice, and respectful, and the whole process was enjoyable. I have had my car for a few days and Easton was an excellent salesman. Very attentive, nice, and respectful, and the whole process was enjoyable. I have had my car for a few days and am happy with the purchase. More
The Tysons Alfa Romeo dealership team is extremely professional, courteous, and knowledgeable. They always take extra care of your vehicle needs, thoroughly explain concerns, and helpful you map out a professional, courteous, and knowledgeable. They always take extra care of your vehicle needs, thoroughly explain concerns, and helpful you map out all your vehicle milestones. More
Safford takes excellent care of our vehicles and their staff is an absolute pleasure to work with. I couldn’t recommend them more highly! staff is an absolute pleasure to work with. I couldn’t recommend them more highly! More
Review is related to the Service Department specifically. I relayed what I needed them to do, and my new number, 3 times and they failed to do what I needed them to do while I was out of the country. When we I relayed what I needed them to do, and my new number, 3 times and they failed to do what I needed them to do while I was out of the country. When we picked car up a piece of bodywork hadn’t been re-installed correctly. We need to return the car to them at a later date for them to have another go. They are exceptionally disorganized and unreliable. Since we’ve had the car back the central screen has gone blank and starter relay, or similar, has broken which left us stranded when 40 minutes from home mere days after it left their care. If there was a choice I’d use somebody else but they’re 2.5 hours from me and the closest. More
I went in for a software update recommended by Alfa. My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was n My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was no problem. When I arrived, I was immediately greeted by Andrew and directed to the waiting room. The work took under one hour and I was out of there quickly. The check out process was as smooth as the check in because of Andrew's efficiency and professionalism. My vehicle was returned to me as clean as when I took it in, which tells me that the maintenance staff take appropriate steps to achieve that (gloves, paper floor mat, and temporary seat cover). Excellent service! More

