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All American Chevrolet of Killeen - Service Center
Killeen, TX
75 Reviews
75 Reviews of All American Chevrolet of Killeen - Service Center
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January 14, 2017
A TOTAL JOKE The salesman couldn't even follow through making the 1st service appointment when we bought the car. We were told cars are taken at scheduled appointm The salesman couldn't even follow through making the 1st service appointment when we bought the car. We were told cars are taken at scheduled appointment times but when we went in for our 1st oil change it took over 3 hours to get our car back. This dealer will pump sunshine up your xxx all day just to get you to buy a car. Don't waste your money on the oil change warranty it's not worth 3 plus hour wait everytime you go in. More
by Laura Ovist
Employees Worked With
Damon Perez, Ross Grimes
January 10, 2017
Oil change I brought my car in to get an oil change and the Service Department is very professional, courteous and quick with service. I would recommend them to I brought my car in to get an oil change and the Service Department is very professional, courteous and quick with service. I would recommend them to anyone. More
by morty69
Employees Worked With
September 21, 2016
What's worse than Terrible You would think this dealership because it is part of Lithia would have their standards set high on customer satisfaction and service sadly they fall You would think this dealership because it is part of Lithia would have their standards set high on customer satisfaction and service sadly they fall very very short. What kind of dealership especially a Chevrolet dealership would require an appointment for just an oil change? I've never experienced this in my life at any franchise dealership they are preety much turning away the customer. Besides it being a Chevrolet dealership with no quick lube which is ridiculous their customer service also sucks. They , being the service receptionist and the service writers are very rude and very non accommodating to the customer. I called twice and asked to speak to the service manager the receptionist obviously trying to screen calls asked for my name I asked her to page for the service manager instead of sending me to his direct line because obviously he would not pick up. So I assumed she paged him and there I set on hold... For over eight minutes then the line disconnected..:( So after the experience I received today I decided All American Chevrolet will never receive business from me and I will take my money elsewhere. I heard there is a nice customer friendly and family owned dealership in Temple. Please don't waist your time and money going to a dealership that doesn't value their customers. I hope someone from high up in Lithia reads this and investigates this awful treatment of paying customers and corrects the problem as I know they will because all of their calls are recorded. Oh and ps none of the service employees listed on here work there to my knowledge so either this is an ongoing problem or higher management at the dealership doesn't want it to reflect current staff because you are unable to leave a specific review on an employee that is not listed. More
by EthanTX
Employees Worked With
Service manager, receptionist, Courtney ? She was actually nice though
August 08, 2016
A pleasant service Kenneth was very pleasant, made me feel like I was a very special customer. He gave Chevrolet service to his customers with a pleasant personal touch Kenneth was very pleasant, made me feel like I was a very special customer. He gave Chevrolet service to his customers with a pleasant personal touch. More
by Sun8816
Employees Worked With
Kenneth (new employee)
July 29, 2016
Truly the best !!! I've never been into a car dealership where everyone is just so nice. Anytime I stood around there was not a single car sales man or employee that did I've never been into a car dealership where everyone is just so nice. Anytime I stood around there was not a single car sales man or employee that didn't stop and ask if I've been helped. I love this place and a special thank to Jarrett! Best customer service I've had in a long time. More
by woatgoat
Employees Worked With
Jarrett Harris
June 21, 2016
Great people great service Tim West was wonderful at doing a great job at helping me. He went out of his way. Thanks for the great way you guys worked on my car and fixed it. Tim West was wonderful at doing a great job at helping me. He went out of his way. Thanks for the great way you guys worked on my car and fixed it. More
by Simba2011
Employees Worked With
Tim West
February 02, 2016
2015 Equinox All the service employees are great, they always go out of their way to ensure that my needs are met! Thank you to Tim Nix and Jennifer A, always with All the service employees are great, they always go out of their way to ensure that my needs are met! Thank you to Tim Nix and Jennifer A, always with a pleasant smile and friendly. More
by Blissfully pleases
Employees Worked With
Tim Nix, Jennifer A
January 29, 2016
Over Priced My vehicle was due for an oil change, and they found a nail in the tire. I was notified about the nail and asked if I would like to purchase a new tir My vehicle was due for an oil change, and they found a nail in the tire. I was notified about the nail and asked if I would like to purchase a new tire. I declined the offer, came home inspected my own tire to find the tiniest nail in my tire. I removed the nail myself which was easy, no tools involved and the tire is still good. Even though I had the option to purchase the tire I still feel as though it was a rip off deal for something so simple. The tire was $225, $25 for labor, and the additional for tax. More
by Impala2015
Employees Worked With
Rey Perez
January 11, 2016
Quick, friendly and professional After having a horrible experience somewhere else, All American is a definite breath of fresh air. They are professional, friendly and knowledgeable. After having a horrible experience somewhere else, All American is a definite breath of fresh air. They are professional, friendly and knowledgeable. I am happy with the service I've gotten there and willingly drive 30 miles one way to have them service my vehicle. More
by SusieSocialWorker
Employees Worked With
Tim Nix
January 09, 2016
Quick and friendly I dropped off my vehicle for its scheduled maintenance and received a phone call saying it was ready about an hour later. For a walk in service this I dropped off my vehicle for its scheduled maintenance and received a phone call saying it was ready about an hour later. For a walk in service this was a very quick and easy process. More
by ChrisE
Employees Worked With
Tim Nix
