I had a blow out a couple days ago and it happened about a quarter mile from the dealership. I was able to coast it into the dealership entrance before the tire went completely flat. A gentleman from the service department spotted me from the building and walked all the way to me to make sure i was okay. He held me get my car to the service department and even stayed with me until a service rep was able to help.
My service representative was Tim Rich, and he did an amazing job from beginning to end. I thankfully had warranty coverage for the tire, so he called that in and worked everything in his end so I didn't have to pay for the blow out. I went ahead and replaced the other 3 tires as well. I honestly was so impressed with the level of customer service, I didn't mind pay a few extra bucks to get those taken cars off too.
Since the blowout was unexpected, I didn't come prepared to entertain a 2 year old and 2 month old, but the waiting area in the show room had just enough toys to keep my 2 year old entertained. The wait wasn't too bad and I was kept informed of the progress the whole time.
I have another Chevy dealership closer to my house and I will be making the drive to get all my service work done here instead from now on.