All American Ford in Old Bridge

CUSTOMER BEWARE!!! I will NEVER I REPEAT NEVER recommend or go to All American Ford again! Lousy service all the way around! My car came in by tow truck after my regula I will NEVER I REPEAT NEVER recommend or go to All American Ford again! Lousy service all the way around! My car came in by tow truck after my regular mechanic all ready diagnosed it to be a part that had been recalled. The next day Mike calls me to tell me due to lack of maintenance (excuse me buddy I may be female but I'm not stupid I take my car in for maintenance regularly and I highly doubt a mechanic my family has been going to for 20+ years is going to lie to me!) and that it would be $6800 to fix my car. I tell him I'd like to try to trade it in and here comes Steven who does not know how to tell time when he's supposed to call a client, can't lie straight (I was at the service department and was told Steven would be in then Steven calls me and tells me he's not in; tells me he'll call me to get my information to run numbers then days later calls me to tell me he needs a $4000 down payment [after I had all ready told him I didn't have but a couple hundred dollars to put down]). It was so bad that it took over 30 minutes for the service department to simply give me a bill for the "diagnostic" (which I have serious doubts was done correctly) and yet I still had to wait until the rookie mechanic took a stroll in a mustang he was working on not 1, not 2 but 3 times around the lot before he would hand me my keys because for some reason my keys were being held hostage!!! Last time I checked that's my car you're working on and I am employing your service, not the other way around!!! Never again will I go back there or recommend them to anyone! More

I went to the dealership to look at a pre-owned Ford Edge. I explained to the salesman that I had a pre-approval from my credit union. Once we agreed on the purchase price I gave a deposit and told th Edge. I explained to the salesman that I had a pre-approval from my credit union. Once we agreed on the purchase price I gave a deposit and told them that I would have the paperwork faxed from the credit union so they could fill it out. Once their part was complete the Credit Union would overnight the check. I told him once they had the paperwork from the credit union I would like to pick up the car. I have purchased four vehicles this way previously and never once was it an issue. The salesman at all American did not tell me this process was not acceptable to them. After leaving work early on Friday April 4, 2014 to pick up the car I arrived at the dealership at the time I told the salesman I would be there. He wasn’t around and we waited a while before he even came and acknowledged us. They were supposed to have fixed damage to the rims on the car and they told me they hadn’t been able to do so and I would have to bring the car back. I said ok, I asked him if he had received the fax from the credit union, he hadn’t checked yet. After receiving the fax the salesman, Greg Miele, came back telling me I could not take the car as they had not received a check. At this point I was very frustrated and I told him to just give me my check as I would go elsewhere. I needed a vehicle and I he should have told me that sooner. I called to my husband that we were leaving. The salesman brought me to the sales manager, Mark Powell. He immediately had an attitude with me when I asked for my deposit back. He told me that he would never give a car without the check in hand. I explained to him that I had done this process before and had no way of knowing they would be different, and that I should have been told that up front. I was frustrated and aggravated; the Sales manager did not do what a customer service professional should have. Instead of helping to calm me and my husband down, he raised his voice and caught an attitude with us. He was extremely unprofessional and antagonistic. He told me he couldn’t give me my check back. I said well since it was cashed and I could show him my bank statement could he put the money back on my debit card. Again he refused, not only telling me no, but stating he didn’t know when they would be able to get around to it. At this point my husband became very irate and was yelling that if it wasn’t ok for them to trust us over money why should we trust them with our deposit. I knew my husband was upset and asked him to step outside so I could try to diffuse the issue. As my husband was doing the right thing and walking away Mark yelled to him across the dealership, “that’s right fool, I knew you would walk away”. This set me off over the top. I have never in my life experienced this, a sales manager goading a customer into a fight! Mark even went on to tell me that he had never heard of the credit union I was dealing with so for all he knew it was fake. At this point I asked when I could get my deposit back, he told me to call him the next morning at 9 am. Saturday Morning at 9 am I tried to reach him, I was told he was unavailable for me. I asked for his boss. I was told also that he was not available. I left messages with my number and they did not call me back. I called Ford Corporation and was helped by a nice representative named Patty. She tried to call the dealership on my behalf, Mark told her there was no way I was getting my deposit back that day or Monday. Patty then explained to me that he was not at all forthcoming to her with information. I am appalled that in an age were companies fold all the time, the owners of All American Ford would allow this man to work for them. I can understand their policy about having the check for the car, that isn’t my complaint. To be extremely clear, my complaint is not about the Ford brand either, I am a loyal Ford customer and have already found a better deal on an Edge. My complaint is about Mark Powell and All American Ford and the disgraceful way my husband and I were treated. In the past 24 hours my complaint on Facebook has been shared by over a dozen of my friends. I have posted on the All American Ford Facebook page as well as others. I have received over 50 messages from people stating their own bad experiences with this dealership or telling me they will never go there. One person told me that the sales manager told her husband to go “f” off while trying to negotiate for a car. Consumers have many choices; they will not support a place that treats people like this. This is beyond even receiving a deposit back; this deserves an apology for the treatment we received. More

Jamie Thalor took the time to answer any questions I had regarding the vehicle I was interested in. He was very personable and joked around with us. He was not a pushy sales person just out to make a sale regarding the vehicle I was interested in. He was very personable and joked around with us. He was not a pushy sales person just out to make a sale. I enjoyed speaking with him, he is a very down to earth guy, he made me feel like I was family and I would recommend him to friends and family that were interested in purchasing a new ford vehicle. More

we were coming from leasing a chevy traverse. wanted to try the explorer. Jamie was very kind and helpful in making our decision. we picked it up today and are very happy with it. Jamie told us to call any try the explorer. Jamie was very kind and helpful in making our decision. we picked it up today and are very happy with it. Jamie told us to call anytime we have questions and made us feel confident in our decision! thank you very much Kara and Kevin Spressert More

Working with Jamie and the folks at All American was an excellent experience. Throughout the whole process - 3 hours - there was no pressure to purchase/lease. Jamie and the AA team worked with me to rea excellent experience. Throughout the whole process - 3 hours - there was no pressure to purchase/lease. Jamie and the AA team worked with me to reach a fair agreement for me to lease a new 2014 Explorer. I intend to work with Jamie when the lease is up. I highly recommend All American Ford @ Old Bridge. More