All American Ford in Old Bridge

what a great service advisor! Rachel got my truck in quickly and was done in no time. highly recommended. friendly,courteous, and with a smile. Rachel got my truck in quickly and was done in no time. highly recommended. friendly,courteous, and with a smile. More

Stopped in early this morning for service at the quick lane . Allison at the service writers desk had my Edge in scanned evaluated and completed very quickly. Most impressive she reminded me of my reward lane . Allison at the service writers desk had my Edge in scanned evaluated and completed very quickly. Most impressive she reminded me of my reward points which you tend to forget as a customer . The visit was no charge for oil filters and rotation and I was on my way quickly. Allison is very professional and know how to handle customers . Thank you More

This is a busy place. That shows that customers are confident of their service. Alyssa was excellent. I gave a list of items that I thought may need to be replaced in my c That shows that customers are confident of their service. Alyssa was excellent. I gave a list of items that I thought may need to be replaced in my car. But the service staff checked the car and said only a couple of items need to be replaced. Alyssa helped me get appointment at the earliest and constantly updated me. They fixed my car and it is functioning without any issues. I am happy with their service and their customer service. More

I dropped off the car the night before the appointment and car was taken in right away. I was notified about the status of my car early in the morning, during the and when it was complete. Came in to pi and car was taken in right away. I was notified about the status of my car early in the morning, during the and when it was complete. Came in to pick up the car and was out within 15 minutes. I do have to go back because they needed to order some parts. The service department was friendly and courteous. More

Service was very efficient and good service. Waiting time was about an hour but pleasant waiting room Waiting time was about an hour but pleasant waiting room More

As usual, they were professional and concerned. Karen explained everything and I left feeling great! Karen explained everything and I left feeling great! More

Terrible sales manager. Came in to buy a truck and they wasted mine and my bosses time. We towed our 2020 ford that was having a fuel problem because they offered to take it Came in to buy a truck and they wasted mine and my bosses time. We towed our 2020 ford that was having a fuel problem because they offered to take it on trade then played games when it came to making a offer. Had they just been honest with us and let us know the low ball offer they made we would have just come with a certified bank check and picked up the truck we were supposed to purchase. More

I was racing my Ford at Englishtown Raceway just 10 minutes away, when a hose blew off my car's turbo charger. I live 150 miles away, a 3 hour drive, and was scared to try driving my car that far to ge minutes away, when a hose blew off my car's turbo charger. I live 150 miles away, a 3 hour drive, and was scared to try driving my car that far to get home because I didn't want to cause any more damage. I had a tow truck drop my car off at the All American Ford, crashed at a hotel, and went in the next morning to see if they could diagnose the issue with my car's turbo. Karen was the service specialist helping me and she told me that there was going to be a two day wait just to get the car looked at. I explained that I live 3 hours away, was stranded there, and had work the next day. Karen went out of her way to help make sure they were able to take a look at my car immediately. The mechanic who looked at my car, Bill, was very helpful and knowledgeable. He was able to figure out what the issue was within minutes. Bill helped repair the hose very quickly. He even went above and beyond by actually removing the compressor inlet hose from the turbocharger, and inspecting the actual compressor wheel for any damage that could have happened when the hose blew off. This gave me the assurance I needed to drive my car home the same day. I really owe Karen and Bill for saving me from this tough situation. I was stranded far from home, and they really went out of their way to help me out when they didn't have to. I could have ended up having to miss work, or spend over $500 to have my car towed 150 miles back home. I cannot thank them enough. More

Mobile service (Pat) was amazing, thorough, professional and efficient. Great experience! Such a convenient service. Would definitely use this service again. and efficient. Great experience! Such a convenient service. Would definitely use this service again. More

I highly recommend All American! Chris, Peter and Sue really made me feel like family and my purchase was smoother than smooth! I custom ordered a car and had constant connection t Chris, Peter and Sue really made me feel like family and my purchase was smoother than smooth! I custom ordered a car and had constant connection through the whole wait and the entire process! Thank you for the great experience! More