All American Ford in Old Bridge

Mobile service (Pat) was amazing, thorough, professional and efficient. Great experience! Such a convenient service. Would definitely use this service again. and efficient. Great experience! Such a convenient service. Would definitely use this service again. More

I highly recommend All American! Chris, Peter and Sue really made me feel like family and my purchase was smoother than smooth! I custom ordered a car and had constant connection t Chris, Peter and Sue really made me feel like family and my purchase was smoother than smooth! I custom ordered a car and had constant connection through the whole wait and the entire process! Thank you for the great experience! More

Brought car in was charged $3600 for repairs Not 10 minutes after I took car out the same problem occurred minutes after I took car out the same problem occurred More

Was treated professionally by Brooke whom went so far as to send me a video ensuring me that me vehicle needed no other maintenance as everything was in working order. Overall great experience with the serv to send me a video ensuring me that me vehicle needed no other maintenance as everything was in working order. Overall great experience with the service department highly recommended servicing your vehicle at All American in Old Bridge! More

I was expecting a seamless buying experience but it ended in extreme disappointment. Judge for yourself... I looked at a vehicle on a Friday afternoon and called my salesperson shortly after the lot ope in extreme disappointment. Judge for yourself... I looked at a vehicle on a Friday afternoon and called my salesperson shortly after the lot opened the following morning. We negotiated a price, they sent me the total cost sheet, and I called to confirm I'd buy the vehicle at the agreed price. I asked if a down payment was needed to reserve the vehicle as I could not make it back to the lot until Monday morning (dealer is closed Sundays). I was told it wasn't necessary and the salesperson asked me to fill out the credit application when I could. Approximately 2 hours later I texted the salesperson to let them know it was completed. I was then told, "So I went to pull the key and someone unfortunately is in the process of buying the vehicle. If it falls through I will let you know." I immediately called to speak to a sales manager who essentially told me there was nothing they could do. I was told they have other vehicles. So, they looked through their stock and sent me a vehicle with slightly higher mileage, similar options, and one year newer. But, here's the comical part... $5,500 more expensive. When I pointed out the similarity between the vehicles and suggested they honor the original deal I was essentially asked how that could be possible. In short, I negotiated a $1,000 off the total cost, we agreed to a the number, and I filled out a credit application, which of course results in a hard inquiry. Just to be told that the vehicle was being sold to someone else. My guess? The other customer was willing to pay full price so they decided to renege on our agreement. I'm shocked how a dealer network this size can lack such basic customer service, cohesion, organization, and training. I'm not a fan of online reviews as I'd prefer the situation to be corrected out of public eye. Unfortunately, this situation wasn't; so I'll at least hope to make some kind of impact for future customers by posting this. 1. Best case but least likely is that this is brought to the attention of senior management and there is a review of how they handled the situation and an overall review of how they handle inventory and negotiations. 2. If nothing else, prospective buyers should use this experience to tread cautiously and ensure they aren't blindsided like I was. Ensure you don't waste your time just to have a vehicle sold out from under you. And at the very least, don't let them run your credit for absolutely no reason. More

Always have a good experience at All American Ford from start to finish. Everyone did a splendid job. Thank you start to finish. Everyone did a splendid job. Thank you More

Karen done a great job,very helpful. Well Done. Everyone was very friendly and helpful, very accommodating, I'm a repeat customer for years! Well Done. Everyone was very friendly and helpful, very accommodating, I'm a repeat customer for years! More

A very good service experience service writers doing an excellent job on time with the work that is scheduled the car is returned neat and clean and in very good water excellent job on time with the work that is scheduled the car is returned neat and clean and in very good water More

Getting an appointment is never a problem. I enjoy the video communication with the tech so I can see what issues are present. I enjoy the video communication with the tech so I can see what issues are present. More

Everyone was very friendly and helpful, very accommodating, I'm a repeat customer for years! accommodating, I'm a repeat customer for years! More