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All Star Ford Lincoln

Prairieville, LA

2.4
16 Lifetime Reviews Review Dealership

17742 Airline Highway

Prairieville, LA

70769

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16 Reviews of All Star Ford Lincoln

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February 28, 2016

"Worst car buying experience ever! 1 star isn't deserved"

- Brado

Three years ago I bought a 2013 Lincoln MKZ. The car and the dealership have been nothing but failures from day one. 25 days after I bought the car I was called and told I owed another $2,000 in taxes, when in turn I was actually owed $2,000 in taxes. After 120 days of having a temp tag and having to fight to get the registration complete I finally got a license. No one from the GM to the sales person to finance ever gave me an apology. It was down hill after that. The car depreciated in half from day one and has never gone up. I've have every electronic fail. Everything squeaks and rattles like the car is 50 years old. I had a water leak and the entire inside had to be ripped out and carpet had to be replaced. It's left me because of a wifi interference with my keyless entry. Gas milage is awful. I've complained numerous times to Lincoln and was basically told to bad. After almost three years of calling and complaining they waived one car payment. Now that my lease is almost over and I'm ready to trade it I call Lincoln to get information and they say I have to contact the dealership. I contact the dealer ship and first my sales guy never returned my call I had to call back and when I finally spoke to someone they were so rude and basically told me I have to contact Lincoln. But they did tell me I owed a $500 fee at turn in which wasn't in my contract. I called Lincoln and they said no basically pay your last note, get the car inspected and if everything is in place you can drop it off. I've never had such horrible customer service from a dealership. Never buy a car from All Star Ford Lincoln, you will be sorry you did.

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Recommend Dealer
No
Employees Worked With
no comment
July 08, 2014

"Best dealership in town"

- Guidry222

I live two miles from Robinson Brothers, and went their first walked the lot for 30 minutes nobody came out to greet me. I walked in asked for a salesperson and they didn't even pay me any attention! I drove to allstar ford in prarieville and Parnell came out to say hello he didn't bombard me and gave me my space! Then the manager Moose came out on the lot to say hello and brought me some water, blew me away. Deal was great the staff was very friendly and I felt at home! The other sales manager came out to congratulate me on my purchase. I would recommend this dealership to anyone! I love Allstar Ford in Prarieville!!!!

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Recommend Dealer
Yes
Employees Worked With
Parnell , Ervin, Moose
April 28, 2014

"WOW!!!!!Great Folks, Great Deal"

- DanielBlue

WOW!!!!! Was sent to AllStar Ford Lincoln by a friend and was told to ask for the GM Buddy Wells, he took time to visit with me, and then had Parnell Smith show me some trucks, Got a great deal and any BS. This is the place to go, since the purchase I have back for service, they take care of you after the sale as well.

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Recommend Dealer
Yes
Employees Worked With
Buddy Wells and Parnell Smith
July 13, 2013

"terrible, unprofessional, confused, General Manager-no..."

- wendyamoss

terrible, unprofessional, confused, General Manager-no people skills, waited over 3 hours for an oil change on F250 super duty. Wont go back. Quoted one price, charged MORE. Made appointment for 11am and oops, 8 other vehicles booked same time...waited more than 3 hours. GM looked at me like I had two heads when I told him that I had people waiting at the airport terminal to be picked up. No professionalism from GM, just saying that "not our fault"...........hmmmmmm, what part of YES IT IS don't he understand.

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Recommend Dealer
No
Employees Worked With
General Manager
March 15, 2012

"What a wonderful place to do business, the service..."

- Jimmy Wells

What a wonderful place to do business, the service manager walked outside himself and helped me with by diesel truck. They fixed me up, David Dore has the customers best interest at heart. While they worked on my truck, one of the sales managers said hello and asked could show me any of the new products while I waited to get my truck serviced. Ben went outside and showed me the new products and then had Parnell take me for a ride. Parnell knew everything about trucks, I now have Ben the sales manager, and Parnell the salemen business cards and when its time, they have my business Thanks again to everyone, I am 70 years old and never been treated so good in a dealership before. This is the Ritz Carlton of dealerships.

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Recommend Dealer
Yes
Employees Worked With
David Dore, Ben, Parnell
August 18, 2011

"I recently brought my 2004 Mustang GT to the service..."

- ChevyC3

I recently brought my 2004 Mustang GT to the service center at All Star Ford in Prairieville, La, and I’m very excited to finally find someone I can trust to work on my vehicle. My past experiences with someone else working on my vehicles have not been pleasant. About a year ago, I had brought my vehicle in for service at another dealership, and as usual, the problem wasn't fixed and snowballed into additional problems that didn't exist when I brought the car in. After several attempts to resolve the issues with this dealership, I decided to look somewhere else. Upon a recommendation, I gave the All Star Ford group in Prairieville, Louisiana a try. They were very professional and tentative to my needs and concerns. They were able to diagnose the problem and do the repairs the same day. Most important, the repairs were done right the first time. Mr. David Dore and his staff were outstanding in resolving this issue. They actually found a shop towel left in the rear end!!! Since this initial repair, I have used them several times and have received the same consistent quality customer service and repairs. They have taken care of the warranty work and the rental vehicle when needed and have removed as much anxiety from me as possible. I even had them replace my tires. They did a fantastic job with this also and even beat the price from the Goodyear dealer I’ve been using since 1991!! I recently brought my Mustang in due to a leak that turned out to be a cracked intake. As usual, they provided outstanding service at a great price and had my vehicle ready when promised. Mr. David Dore and the staff at All Star Ford in Prairieville, Louisiana has earned my trust and loyalty!

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Recommend Dealer
Yes
Employees Worked With
David Dore
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